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| Thread ID: 91147 | 2008-06-27 21:57:00 | Problem booting up | marydean (13905) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 683104 | 2008-06-27 21:57:00 | I have a friend who can't boot up her laptop this morning She starts windows and it boots to welcome screen. It stops there. Clicks on her name and it flashes briefly to desktop and thengoes back to welcome screen. She says she has no passwords on it. any ideas anyone? I am new to this forum and trying to help her by txt as she can't get online today.:thanks Mary |
marydean (13905) | ||
| 683105 | 2008-06-27 22:03:00 | Welcome to the forum Mary. WHAT version of Windows is it? XP? Vista?? What are the specs of this laptop?? Brand/model etc? If its either of these, txt her to see if she can get into safe mode (press and hold F8 down), after she reboots. See what happens. Can she get in then or does it go back to the Welcome screen? Also if its XP what Service pack is installed on it? |
Speedy Gonzales (78) | ||
| 683106 | 2008-06-27 22:06:00 | She is running xp pro and has tried safe mode with same result. | marydean (13905) | ||
| 683107 | 2008-06-27 22:10:00 | Get her to try last known good configuration (hold and press F8 down again). See what happens |
Speedy Gonzales (78) | ||
| 683108 | 2008-06-27 22:15:00 | Its a Toshiba satellite laptop one of the TEla laptops that the teachers get. | marydean (13905) | ||
| 683109 | 2008-06-27 22:16:00 | She has already tried the F8 thing...it didn't work | marydean (13905) | ||
| 683110 | 2008-06-27 22:18:00 | What she's tried safe mode and everything else you can select when you press F8?? As well as last known good config? There's more than 1 option there |
Speedy Gonzales (78) | ||
| 683111 | 2008-06-27 22:25:00 | She doesn't understand the other options so is a bit reluctant to try. (Monkeys and dynamite) | marydean (13905) | ||
| 683112 | 2008-06-27 22:29:00 | Well if last known good config doesnt work, she may have to (if she can, or someone else will have to) take the hard drive out (it'll be IDE or SATA), and put it in a working / desktop computer. And scan it for viruses etc. Or if this is a school laptop, give it to the IT guys there (If the school has any), and get them to check it out |
Speedy Gonzales (78) | ||
| 683113 | 2008-06-27 22:36:00 | I suspect it is a virus. The Ministry give us Etrust from CA and I think it is a poor virus protector and doesn't update as it should. My first hunch was that it was a virus as she got a flash and then a return to to the logon. I will txt her your latest advice. Thanks for trying to help. She is in for a miserable weekend as it is her only PC. Thank God I have 2 others when this happens.:thanks | marydean (13905) | ||
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