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| Thread ID: 91274 | 2008-07-01 23:11:00 | Laptop unable to boot after Norton Internet Security 2008 upgrade | Ming S (12436) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 684454 | 2008-07-01 23:11:00 | Went to upgrade to Norton Internet Security 2008. Went through process after receiving free upgrade popup from Norton. Laptop now cannot boot up. Norton GoBack is installed, but when I press <spacebar> to enter it says there are no past points to restore to (although I re-booted especially before the IS08 install). If I allow bootup to continue it gets as far as the Windows xp loading screen and then shuts down and begins re-start again. Any suggestions as to how to be able to get the computer going again would be really appreciated. Thanks [part of this post appeared previously on my thread about malware] |
Ming S (12436) | ||
| 684455 | 2008-07-01 23:14:00 | Can you boot into safe mode? Reboot your PC, and tap the F8 key until you get a boot menu. If you can get that far, uninstall NIS. Are you using XP? If so, have you recently installed SP3? |
nofam (9009) | ||
| 684456 | 2008-07-01 23:37:00 | See your other post (pressf1.co.nz) The prob maybe if SP3 is installed as well. That had issues with Symantec / Norton programs (corruption) Its probably something similar to this (www.pcworld.com) |
Speedy Gonzales (78) | ||
| 684457 | 2008-07-03 00:39:00 | On safe mode I get as far as a file giveio.sys before it halts and tries to reboot. On some other option (I'm getting more confused as I get more cross) a blue screen came up and said STOP: 0.0000007B 0.F79BB528 0.0.C0000034 0.0000000 0.0000000 Any help? Any hope? Is it likely the laptop is beyond redemption - and all my data and programs that are not backed up are lost - or do you think a repair person could do something? Thanks. |
Ming S (12436) | ||
| 684458 | 2008-07-03 00:44:00 | Get this ( . microsoft . com/downloads/details . aspx?FamilyID=6adaf000-e2aa-4eaf-81f4-6af385768280&DisplayLang=en" target="_blank">www . microsoft . com) And do this if you can . REMEMBER to boot into safe mode Altho, this may not help if giveio . sys hangs in safe mode too How to apply the hotfix 1 . Download the hotfix package . Important The remaining steps must be completed in Safe Mode . 2 . Restart the computer in Safe Mode . To restart the computer in Safe Mode, follow these steps . Note Print these instructions before you continue . a . Click Start, and then click Shut Down . b . In the Shut Down Windows dialog box, select Restart in the What do you want the computer to do list, and then click OK . c . After the computer restarts but before Windows XP starts, press F8 . d . Use the arrow keys to select the Safe Mode option, and then press ENTER . 3 . Extract the hotfix that you downloaded . To do this, follow these steps: a . Double-click the hotfix package . This step extracts the Fixccs . exe file . b . Select a location to which you want to save the file . c . Click OK when the file is extracted . 4 . Locate and double-click the Fixccs . exe file . A Command Prompt window opens, and the necessary tasks are performed . The Command Prompt window closes automatically after all tasks are completed . 5 . When the necessary tasks are completed, restart the computer in normal mode . You could try removing the hdd and put it in a working system . See whats in boot . ini . . It looks like that file can add itself here |
Speedy Gonzales (78) | ||
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