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| Thread ID: 143004 | 2016-10-29 02:16:00 | Spark problems | ianhnz (4263) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1427985 | 2016-10-29 02:16:00 | Hi guys. I've been a customer of the NZ Post Office, Telecom and now Spark for some 45 years and dont wana change, but... Our last 5 monthly accounts have all been stuffed up with the same thing. A charge for 100 fiber and another for 200 fiber. We only have 100 and I'm not sure if you can have 2 at a time. Been very stressful and not sure what we can do, apart from complaining. Whom would you suggest going to, for phone 100 fiber and national calls? Thanks, Ian |
ianhnz (4263) | ||
| 1427986 | 2016-10-29 02:49:00 | Try calling their billing department, and explain you are being charged for two connections when you only have one. The phone number should be on your statements. |
wainuitech (129) | ||
| 1427987 | 2016-10-29 03:23:00 | For the last two months we been working with a Snr Customer Resolution Specialist at Spark and she tolds us all sorted. But we concerned now about next month and I had been thinking time to move. |
ianhnz (4263) | ||
| 1427988 | 2016-10-29 04:53:00 | Wouldn't drop Spark just because you are having a "temporary" problem with the idiots in their billing department. They will sort it out. | b.... (7683) | ||
| 1427989 | 2016-10-29 07:09:00 | Wouldn't drop Spark just because you are having a "temporary" problem with the idiots in their billing department. They will sort it out. Yes but the same problem for 5 months is a bit off and like I said I dont want to, but is the keep stuffing it up? |
ianhnz (4263) | ||
| 1427990 | 2016-10-29 18:59:00 | I had a billing issue with them when I changed husbands cellphone off a separate bill to the main bill. Was forwarded to accounts, and what happened exactly I'm not too sure but it ended up a mess. Filled out a complaint and got some manager guy. He actually made things worse. In the end, went on chat and the person I got then, fixed it, sorted the credits/debits mess and generated a new bill for me. |
pctek (84) | ||
| 1427991 | 2016-10-29 21:47:00 | I am pretty sure that Spark is not alone with this sort of issues. I personally had several similar issues with other organisations - the larger the organisation, the higher chance of getting it! Nothing new, really. |
bk T (215) | ||
| 1427992 | 2016-10-29 22:11:00 | Used to happen here (with Vodafone), got, charged for toll calls when they're free. They changed it over the phone. I paid what was taken off. End of story When I changed to Vodafone, I never paid the bill on time. But I did pay it. Then a few yrs later they decided to charge me $17 think it was. For late payment. So I rang them, and told them why charge me now when you've never charged me over the last 2 years. They agreed and waived the charge, and havent charged me since lol. |
Speedy Gonzales (78) | ||
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