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| Thread ID: 66234 | 2006-02-15 22:50:00 | Brand New LCDs and Dead/Bright Pixels | lhqcxg1 (9809) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 430720 | 2006-02-15 22:50:00 | Is it true that is I buy a brand new LCD and it has bright/dead pixels I can't reutrn it? EG a IBM 17inch LCD with 5 bright or dead pixels. What about the Consumer Guaranties Act? |
lhqcxg1 (9809) | ||
| 430721 | 2006-02-15 23:05:00 | It will vary from brand to brand. Some have a zero-dead pixel guarantee, some couldn't care less, and say you must have x number of dead pixels in certain areas of the screen before they will even consider a return/repair. Oh - and welcome to PressF1 by the way. |
somebody (208) | ||
| 430722 | 2006-02-15 23:09:00 | and that can apply even if it is brand new out of the box | lhqcxg1 (9809) | ||
| 430723 | 2006-02-15 23:10:00 | If its faulty out of the box then return it, kick up a fuss. lay teh smackdown on the fools. | Metla (12) | ||
| 430724 | 2006-02-16 00:05:00 | Just before you buy it, it's best to take it out of the box and have it plugged in to inspect it for anything wrong. | bob_doe_nz (92) | ||
| 430725 | 2006-02-16 00:13:00 | Each brand and models within brands have different policies with regard to dead/stuck pixels. In general, the business/professional grade monitors have better dead/stuck pixel policies with many having a zero tolerance, but you pay $ for the quality. | Murray P (44) | ||
| 430726 | 2006-02-16 04:37:00 | and that can apply even if it is brand new out of the box Yes, if that is the standard that the manufacturer specifies in their warranty documentation, and you still go ahead and buy the monitor, you have no real claim under the Consumer Guarantees Act. That said, if the guarantee provisions for dead/bright/stuck pixels were not brought to your attention by the seller then when buying a well-known and respected brand such as IBM, you could argue that you were entitled to expect superior quality. If you have to go to a Disputes Tribunal, one thing is for sure, they will never try to argue back that their monitors are not of superior quality. With a little bit of fast footwork and the three P's, you should be able to get a replacement without going to a disputes hearing. Cheers Billy 8-{) For those who may not know or have forgotten what the three P's are, they are Billy's mantra for warranty arguments: Politeness, Patience, and Persistence. You may recall that exercising just the first of those three P's saved me $200 a week or so ago. |
Billy T (70) | ||
| 430727 | 2006-02-16 04:42:00 | Retailers are not allowed to sell faulty goods unless they have advised the person making the purchase it is faulty. End of story. Warrentey doesn't even come into it, If its supplied with faults then return it. And 100 percent pixel cover is available in all price ranges and brands, the bottem level AOC, CMV's, Polyviews can all be sourced with full cover. |
Metla (12) | ||
| 430728 | 2006-02-16 05:22:00 | Retailers are not allowed to sell faulty goods unless they have advised the person making the purchase it is faulty. End of story. Warrentey doesn't even come into it, If its supplied with faults then return it. It's not quite that easy Metla, manufacturers with dead/stuck/bright pixel policies are openly acknowledging that such defects do occur and are "part of the deal". That clearly takes them out of the "warranty claim" or "faulty product" brackets. They are considered cosmetic issues I guess, because the monitor is not "faulty" and will work normally. And 100 percent pixel cover is available in all price ranges and brands, the bottem level AOC, CMV's, Polyviews can all be sourced with full cover. This supports what I said above and in my previous post. If the pixel faults were not considered normal, there would be no need for special "pixel cover". You either pay the lower price and accept the risk, pay a premium for a blemish-free monitor, or pay extra for "pixel cover". Doesn't prevent an aware and informed consumer from asking for a replacement though, you just have to be careful what arguments you use, and how you go about it. I gave a good hint for an effective strategy in my previous post. I would take it back if it were mine, I would not consider 5 bright or dead pixels merchantable quality. Colour TVs had the same problem in the early days before they improved manufacturing technology. Philips allowed a certain number of dead phosphor dots in the outer area of the screen and only the centre viewing area had to be blemish-free. Cheers Billy 8-{) |
Billy T (70) | ||
| 430729 | 2006-02-16 05:37:00 | If you want to be able to buy LCD displays, the manufacturers have to have some protection . LCD panels are not easy to build . Big panels are horrendously difficult to build . If they could sell only the perfect ones, the prices would still be excessive . If they had to replace every display which developed faults after delivery, the price would have to be exorbitant . Hard disks are not perfect . IDE enables manufacturers to sell them as "perfect" because they can map out the bad sectors during the final test . . And guarantee them . But that's because you can't see the faulty sectors . That's how hard disks can be so cheap . In an LCD, you see any faults . |
Graham L (2) | ||
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