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Thread ID: 66572	2006-02-27 21:20:00	Okay Telecom & Xtra haters, lissen up.....	Billy T (70)	PC World Chat

Post ID	Timestamp	Content	User
434381	2006-03-01 11:32:00	Telecom did what was asked. They told Billy what was wrong and he decided not to press them to fix it. When it got worse (ie now) he asked for them to fix it, and they did.You're missing the point that Telecom misdiagnosed the cause of the fault on at least three calls I can see discussed in the various threads about this problem. If they'd got it right the first time (which was a pretty simple diagnosis with the number of NI500 problems around) this whole debacle would have disappeared in November and we would have been spared a few more post-signed threads about it. Billy T is now posting a thread trumpeting the virtues of the company whose incompetence dragged the problem out much longer than necessary. Their own network caused compatibility problems with a device that they sold _and_ Telepermited. Connections should be suited to the business. Full speed Jetstream is a "real" enough connection for most, including Billy's no doubt. Do you think he should be on frame relay? Citylink?Jetstream isn't a decent connection if you are expecting to rely on it with any certainty or necessity - there's no SLA with it, it's best effort only (Telecom's best effort at that) and as such should not be relied on for critical services or if internet is "very important" to your business. It's pretty regular for us to have to provide backup mail services urgently when businesses lose their ADSL connections for several days when Telecom blunder - even something as simple as changing tolls providers can make your ADSL fall off the port, and it takes a damn sight longer to get it fixed with another provider than for those with Xtra. I get the Telecom event notifications for ADSL faults (they get marked as read and shuttled off to a folder in my mail account as they are too frequent to even consider reading or dealing with by hand). A quick look in the folder shows that since the 18th January (when I purged them last) there have been 147 unplanned ADSL faults on telecoms network. The faults are sent out on a case by case basis often listing multiple exchanges suffering the same fault, so around about 4 faults a day are significant enough to warrant Telecom e-mailing all their resellers. Even at a rate of one exchange per e-mail thats a ton of faults, let alone the fact that regularly multiple exchanges are covered in a single message. That doesn't begin to cover the single cases of poked DSLAM ports, faulty drop cables, deprovisioned lines, broken UBS tunnelling etc etc etc. It's the same reason people use pagers instead of text messages. A cellphone is significantly cheaper than a pager, and texts are dirt cheap - however pagers are reliable. Texts are not. Aussie emergency services tried moving to SMS for their staff, dropped it within 3 months and went back to pagers due to delays, lost messages and generally unreliable service with text. In reality CityLink is not that much better (though anythings better than ADSL). It's certainly faster and more stable than any ADSL network - and you get a better choice of transit providers, cheaper traffic, routable subnets, free local traffic etc. However once you're plugged into it, it's just a big filthy layer 2 network - anyone with a misconfigured router or switch can (and have recently) taken the entire Citylink network out. Getting back to the point though, if you looked at that comment IN CONTEXT, it was related to Billy's post: I'm still going to replace it though, because reliability is very important to my business and there is clearly something very strange wrong with this one.In spite of this comment, the replacement router was never implemented, and the problem left ongoing for at least another 3 months after it first reared it's head - so I guess connection reliability wasn't really "very important" to the business after all. </rant> Hmm it's pouring here...	ninja (1671)
434382	2006-03-01 16:15:00	:groan:	sam m (517)
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