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| Thread ID: 66572 | 2006-02-27 21:20:00 | Okay Telecom & Xtra haters, lissen up..... | Billy T (70) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 434371 | 2006-02-28 05:26:00 | Well, Im glad you have had the Issue sorted Billy, But I amazed anyone would make a positive thread praising there (quick) service after 4 months of problems. Doesn't add up to me. if anything the entire carry on including this thread paints them in a very negative light, no matter what spin is put on it. |
Metla (12) | ||
| 434372 | 2006-02-28 06:22:00 | I think you missed the point Metla. Call #1 was concluded satisfactorily as far as Xtra was concerned, they thought it was the modem and gave me a new one. There was no further action required from them, unless I expected them to be psychic. End of first service, and I was happy with the result. For call #2, I dealt with new people and had an equally satisfactory experience, but this time I stuck with it because the frequency of the outages was no longer acceptable. This time the cause was diagnosed and corrected. The period in the middle is not a reflection on Telecom or Xtra, they can't address a problem until they are told it still exists. Strangely enough, none of this has made me feel angry, or induce me to invent variations on the Tele*#@% theme, or hate anybody or anything, and my improved download speed is a smidge under 500 Kbytes/Sec. I'm smiling. :D Cheers Billy 8-{) :thumbs: |
Billy T (70) | ||
| 434373 | 2006-02-28 06:26:00 | Lol an exercise in contradiction. | ninja (1671) | ||
| 434374 | 2006-02-28 06:39:00 | Mets, you still operating diggers these days? | Murray P (44) | ||
| 434375 | 2006-02-28 07:53:00 | Lol an exercise in contradiction. If you try reading Billy's posts, I'm sure that you'll find yourself intelligent enough to understand them like most of us, and realise that there is actually NO contradiction here. Billy is happy with Telecom's service because they fixed his problem within 2 days (not 3 months) of him asking them to. I would be more than happy with that service... Trying to make someone appear wrong just because you can't understand them yourself just makes you look stupid. |
george12 (7) | ||
| 434376 | 2006-02-28 08:45:00 | It's a fact of life that all new technology has problems . There will always be a time when things crap out, and any of us who've ever done any tech work with anything electric will know that the worst faults are intermittent . Dig back a few years and you'll find me bleating about my cable modem/connection . In that case it was a Telstras bran spanking new network having intermittent problems . We can get passed these things, but not always overnight . It surprises me that here of all places techs are not understanding that **** happens with technology! |
personthingy (1670) | ||
| 434377 | 2006-02-28 09:33:00 | If you try reading Billy's posts, I'm sure that you'll find yourself intelligent enough to understand them like most of us, and realise that there is actually NO contradiction here.If you try reading the thread, you'll find that the problem was first encountered and brought to Telecom's attention 4 months ago, and again on subsequent occasions. It's worth getting your own story straight before coming ill-founded to someones defense - makes you look stupid (sorry to steal your phrase). It was a known fault with a specific model of modem that should have been easily reconcilable in the first instance - not after months of problems and the expense of purchasing a new router unnecessarily. If this had been anyone else posting that it had taken them 4 months to get satisfaction from a vendor Billy T would be walking them through going to disputes tribunals and courts and suggesting writing letters etc etc etc. The whole thread and experience contradicts the supposed excellent service by Telecom being unable to diagnose a standard well documented fault, and pretty much everything Billy T seems to exude in his general posting on this board about other peoples issues such as these. Metla, Safari and others have all worked it out - just seems to be you thats struggling. Nice try there newblet. :rolleyes: |
ninja (1671) | ||
| 434378 | 2006-02-28 12:54:00 | Good post, george 12. Ignore the grump. |
Laura (43) | ||
| 434379 | 2006-02-28 17:38:00 | If you try reading the thread, you'll find that the problem was first encountered and brought to Telecom's attention 4 months ago, and again on subsequent occasions. It's worth getting your own story straight before coming ill-founded to someones defense - makes you look stupid (sorry to steal your phrase). It was a known fault with a specific model of modem that should have been easily reconcilable in the first instance - not after months of problems and the expense of purchasing a new router unnecessarily. If this had been anyone else posting that it had taken them 4 months to get satisfaction from a vendor Billy T would be walking them through going to disputes tribunals and courts and suggesting writing letters etc etc etc. The whole thread and experience contradicts the supposed excellent service by Telecom being unable to diagnose a standard well documented fault, and pretty much everything Billy T seems to exude in his general posting on this board about other peoples issues such as these. Metla, Safari and others have all worked it out - just seems to be you thats struggling. Nice try there newblet. :rolleyes: :groan: |
sam m (517) | ||
| 434380 | 2006-03-01 09:45:00 | If you try reading the thread, you'll find that the problem was first encountered and brought to Telecom's attention 4 months ago, and again on subsequent occasions. It's worth getting your own story straight before coming ill-founded to someones defense - makes you look stupid (sorry to steal your phrase). It was a known fault with a specific model of modem that should have been easily reconcilable in the first instance - not after months of problems and the expense of purchasing a new router unnecessarily. If this had been anyone else posting that it had taken them 4 months to get satisfaction from a vendor Billy T would be walking them through going to disputes tribunals and courts and suggesting writing letters etc etc etc. The whole thread and experience contradicts the supposed excellent service by Telecom being unable to diagnose a standard well documented fault, and pretty much everything Billy T seems to exude in his general posting on this board about other peoples issues such as these. Metla, Safari and others have all worked it out - just seems to be you thats struggling. Nice try there newblet. :rolleyes: :thumbs: "As pointed out several times" ... "so once I had a handle on what was going on I never went back to ask Xtra to do anything further" Telecom did what was asked. They told Billy what was wrong and he decided not to press them to fix it. When it got worse (ie now) he asked for them to fix it, and they did. Hmmm... And while I'm at it ninja, If it was that important they'd get a real internet connection. Obviously it wasn't that important to the business this time either Connections should be suited to the business. Full speed Jetstream is a "real" enough connection for most, including Billy's no doubt. Do you think he should be on frame relay? Citylink? |
george12 (7) | ||
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