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Thread ID: 92205	2008-08-01 13:21:00	Windows explorer help in windows vista	jnsbs (13656)	Press F1

Post ID	Timestamp	Content	User
694172	2008-08-01 13:21:00	First thing I want to say is I have run virus checks over and over and the computer seems to be clean, I have tried to google for answers but it just comes up as scan for viruses/spyware. This has been happening alot, I'm browsing the net and I leave the computer for about a minute, as soon as I'm active again, the taskbar messes up, the clock disappears and I can't click the start menu as it just shows up nothing is there and is transparent. I managed to get a screenshot Attached file: www.imagef1.net.nz (%5BURL)]taskbar1217594120.jpg[ (14 KB) but I can't get a screenshot of when I click the start menu as it just makes an error sound, and nothing pastes. 90% of the time I just need to hover the mouse over where the clock should be and it comes as Windows Explorer has stopped working and needs to be restarted - then everything is fine until the next time it happens. I used to think that Windows Movie Maker was the cause of it as everytime I had that open it would happen, but I haven't had that open for a few weeks and it's still happening! I managed to get another screenshot, the icons keep appearing then disappearing as I hover over them, but the clock still doesn't show and neither does the start menu. Attached file: www.imagef1.net.nz (%5BURL)]taskbar2.jpg[ (11 KB) I still can't get a screenshot of when I click the start menu. I've installed all updates on the computer as windows had recommended, but it hasn't made a difference. Any other ideas on what to do? The computer is still under warrenty, think I should take it back? Any advice would be greatly appreciated. Hopefully the attachments show, I've never attached files before :o	jnsbs (13656)
694173	2008-08-01 13:37:00	Additional details from the last report; Problem signature Problem Event Name: APPCRASH Application Name: Explorer.EXE Application Version: 6.0.6000.16386 Application Timestamp: 4549b091 Fault Module Name: StackHash_8d13 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: ffffffff OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 5129 Additional Information 1: 8d13 Additional Information 2: cdca9b1d21d12b77d84f02df48e34311 Additional Information 3: 8d13 Additional Information 4: cdca9b1d21d12b77d84f02df48e34311	jnsbs (13656)
694174	2008-08-01 21:38:00	Have you tried using a different user account and seeing if the problem still occurs?	Jen (38)
694175	2008-08-01 21:54:00	[LEFT] I have run virus checks over and over and the computer seems to be clean, I have tried to google for answers but it just comes up as scan for viruses/spyware. What antispyware apps did you run? Whats the specs of this PC? Software including the O/S is not covered under the warranty.	pctek (84)
694176	2008-08-02 00:10:00	There is only one user on the pc so I haven't tried making up other user accounts to see if the same thing happens. For spyware/viruses I have run Adaware and Avast, I also tried Trojan Remover and nothing came up. I also run Ccleaner quite often and clear out issues etc. Specs of the PC? Not sure if this is any help s235.photobucket.com	jnsbs (13656)
694177	2008-08-02 00:26:00	SP1 may fix it Looks like that report you posted is a common one (www.google.co.nz) With different programs Its probably a sleep prob or a corrupted file. Post a hijackthis log its in my sig. We'll see whats on your system	Speedy Gonzales (78)
694178	2008-08-02 01:33:00	Seems like a fairly common problem (the stackhash error) www.google.co.nz The consensus seems to be to do a repair or reinstall of Vista, you should have a restore partition on that laptop. Try Speedy's tip (SP1) first though.	feersumendjinn (64)
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