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| Thread ID: 67841 | 2006-04-07 09:50:00 | supercheappc.biz HORRIBLE COMPUTER STORE | dantok (10162) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 444793 | 2006-04-07 22:43:00 | A company like Super Cheap doesn't want to provide service; that costs. They trim their margins to the bone to get sales and once you buy a product, hope you only come back to buy more. I just purchased a CPU through Ascent, I was tempted to try SuperCheap but I've heard too many service related stories :eek: | dolby digital (5073) | ||
| 444794 | 2006-04-07 22:54:00 | Are you telling me i have installed windows wrongly 8 times? With different copies? Differnt builds? That statement there implies that you were not using legitimate copies of Windows (at least for some of the 8 times), hence if you had told this to their technicians, they had every right to believe that it could have been an OS error. In any case, the CGA doesn't cover you for your own errors in choosing products (as Metla and Ninja have said over and over again). You made a choice: to choose the cheapest company you could find. They obviously have to cut something in order to make things cheap - which is why they charge $x for returning goods which aren't faulty, and charge $x for testing components which are perfectly fine, so that for the average person, they don't have to have such high margins on their products to cover the costs of dealing with a few people. |
somebody (208) | ||
| 444795 | 2006-04-07 23:12:00 | You would think, GUYS, that if you purchased all the bits, that you are obviously building a pc, if one piece was not compatible with the other "bits", that you could return it and get one that was. Otherwise, you have to buy the motherboard, see what RAM is compatible, then buy the RAM in a second transaction etc etc. It would be good customer service, to help the customer to get a working pc not to sell the bits in a vacuum. :nerd: | dolby digital (5073) | ||
| 444796 | 2006-04-07 23:35:00 | <rant> I find this stuff very interesting, everybody wants to buy as cheap as possible, the problem is when you do that there is no margin in it for the supplier (these suppliers also make it very difficult for suppliers that want to support their customers), they can't afford to support it. If you want to build your own PC then you need to do the leg work and work out what works with what, this is after all part of what your being charged for when you buy a built (to order) PC, support being the other. If you order the wrong parts through no fault of the store then the store ends up with second hand goods if they exchange them, so they charge a returns cost. </rant> |
gcarmich (10068) | ||
| 444797 | 2006-04-07 23:44:00 | You would think, GUYS, that if you purchased all the bits, that you are obviously building a pc, if one piece was not compatible with the other "bits", that you could return it and get one that was. Otherwise, you have to buy the motherboard, see what RAM is compatible, then buy the RAM in a second transaction etc etc. It would be good customer service, to help the customer to get a working pc not to sell the bits in a vacuum. :nerd: Absolutely not. Information is widely available on the internet, especially on manufacturer's websites which tell you what is compatible with what. In fact, most new hardware tends to come with "online manuals" on a CD, or give you a link to go to their website for the full user manual. In any case, as others have said before, companies like Supercheappc are working on such small margins that they can't afford to provide that sort of service - you get what you pay for, and if you want to get something very cheap, you can expect to get very little after-sales service. Simple. |
somebody (208) | ||
| 444798 | 2006-04-08 00:00:00 | supercheap is one bull**** shop. Never go there | gum digger (6100) | ||
| 444799 | 2006-04-08 01:17:00 | I thought supercheap sold car parts, not computers :waughh: | Baldy (26) | ||
| 444800 | 2006-04-08 02:11:00 | I thought supercheap sold car parts, not computers :waughh: Supercheap Computers. In Auckland. Not related to Supercheap Autos. |
pctek (84) | ||
| 444801 | 2006-04-08 02:40:00 | But welcome to PressF1, dantok. ;) | Graham L (2) | ||
| 444802 | 2006-04-08 03:33:00 | Absolutely not. Information is widely available on the internet, especially on manufacturer's websites which tell you what is compatible with what. In fact, most new hardware tends to come with "online manuals" on a CD, or give you a link to go to their website for the full user manual. Yeah yeah yeah. You are only allowed the buy hardware which is deemed compatible by the manufacturer (and of course they have "interests" with other manufacturers). Thats why we have standards. In the case of non computer stuff, thats why I try to buy at LV Martins because if you are not happy with a product, you can take it back. Thats how they get repeat business. |
dolby digital (5073) | ||
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