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| Thread ID: 67842 | 2006-04-07 09:51:00 | IHug is starting to upset me. | JJJJJ (528) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 444771 | 2006-04-07 09:51:00 | I've been having trouble with being dropped from my Broadband connection. Reported the problems a couple of days ago so I won't repeat it. Just a comment, I was dumped 10 times this morning between 4.30 and 8.0 am. I phoned their no-help line a couple of days ago and got a load of waffle about poor lines, poor modems, poor everything that was not IHugs fault. E-mailed them Tuesday and at 8am this morning but did not even get a reply. Phoned them at lunch time today. "I'll get Telecom to check your line and phone you straigh back" I'm still waiting! I have been useing same modem for over a year without trouble. Sometimes I go for over a day without a problem. So it's hardly a modem or computer problem. I wonder who xtra blames for our problems. :mad: :mad: :mad: |
JJJJJ (528) | ||
| 444772 | 2006-04-07 10:18:00 | It could actually be line/modem/exchange - just because it's been fine doesn't mean it couldn't have degraded. A new phone at your place, a dodgy modem slowly failing, new ports/DSLAMs/something at the exchange could all contribute. It may also be related to the rolling outages going on at the moment around the country. Telecom are upgrading all their DSLAMs. This is happening every night from 27 March thru 14th April(ish). I've also had 30+ unscheduled fault notifications on Telecom DSL since the 1st of April so that doesn't exactly bode well. |
ninja (1671) | ||
| 444773 | 2006-04-07 10:31:00 | ADSL is the bit from your house to the exchange, from the exchange its IHUG. if your ADSL link keeps dropping then it not IHUGs fault. if you have an ADSL connection but do data transfer then it IHUGs fault. if it an ADSL fault it most likely the lines or the DSLAM at the exchange. telecom own the lines, the DSLAM and the exchange. |
robsonde (120) | ||
| 444774 | 2006-04-07 10:49:00 | ADSL is the bit from your house to the exchangeRight. from the exchange its IHUG.Not quite right. From the exchange, your session is transported over a Layer2 tunnelling protocol established by Telecom through the mesh of Telecom's ATM backhaul network onto the ISP's ATM at which point the tunnel terminates on the ISP's aggregator type appliance. DSL makes for some interesting transit. My boss lives in Tawa, his ADSL session terminates on the Mayoral Drive RAN in Auckland (yes, seriously), Telecom then routes it back to an ATM terminator in ChristChurch, and then runs it to our office in Wellington via another frame connection which they terminate in Courtenay Place. That's not even addressing the number of hops in between. |
ninja (1671) | ||
| 444775 | 2006-04-14 22:55:00 | I've been having trouble with being dropped from my Broadband connection. Reported the problems a couple of days ago so I won't repeat it. Just a comment, I was dumped 10 times this morning between 4.30 and 8.0 am. So, Jack, has this problem disappeared since you got your new modem? |
FoxyMX (5) | ||
| 444776 | 2006-04-14 23:22:00 | No more dumping problems since Telecom "re-routed" me. The new modem gave me about 30% increase in download speed. Now my "plan" has increased to 3.5 gigs I can't keep up with it. |
JJJJJ (528) | ||
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