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Thread ID: 67841	2006-04-07 09:50:00	supercheappc.biz HORRIBLE COMPUTER STORE	dantok (10162)	PC World Chat

Post ID	Timestamp	Content	User
444783	2006-04-07 09:50:00	Hey guys. Anyone here ever went down to supercheappc.biz webshop before? They maybe the cheapest in new zealand. But their service absolutely SUCKS. THE WORSE i have ever seen. Disgusted by their RMA Service person Here are somethings to look out for before you guys buy. -There is a 15% or $75, which ever higher restocking fee. Meaning if you bought a wrong board, Never used it and want to change it to a higher end one. They will CHARGE you $75 dollars or 15%, Which ever higher then they will let you change. -Also, when you think your item is faulty, and when you bring it down for them to test, they will CHARGE you a ridiculous amount of $45 dollars+ GST if the product is working. Just to test the F**king product. Like what the heck. Obviously we don't bring down the hardware all the way to town for nothing. And another dumb thing is. YOU ARE NOT ALLOWED TO LOOK AT THEM WORK ON YOUR SYSTEM. You cannot see if it works infront of you. You have to take their word for it. Also another thing they do NOT tell you. If you are not satisfied with the product, you CANNOT get a refund. Though it's under the consumers act, They do not HONOUR it. I had a hard time today. Here's my whole story, At first, supercheap pc to me was a great store, good products good prices, but when you have a problem with the product, they simply sucks in pleasing the customer. I`m not being unreasonable or anything, i`ve worked at computer stores before, and i know what is it like so i know my limits. However, these people were simply so sarcastic and thinking i`m an absolute dumbass when i`ve been doing computers for the past 6 years. Anyway, i got a Motherboard, RAM, CPU, HDD, Case off them. It was pretty cheap. $410 worth of products, When i got home. poped it up, installed windows and i got a run Dump error and lots of other stuff. When i finally got it to boot. Windows crashes now and then. When you start to put pressure on the pc. It crashes and restarts. Which most of us computer people know, it's the RAM issue. So the next day, Headed down to the shop, Guess what they told me. 5 days to RMA? I`m like? HELLO? What the heck is wrong with you people. 5 Freaking days? Just to test a bloody system? Well, i talked to them. brought it down to 1 day. And they charged me. They said there was nothing wrong. I`m like. what the heck? I don't bring down all the way for nothing, nevermind. The Technician was EXTREMELY RUDE. VERY RUDE. I told him why was i charged? I said you didn't even let me have a look, he told me, "Well, i have wasted my time in testing your system, that's why i have to charge you". I`m like. Excuse me? Wasted your time? I only bought my motherboard and ram for them to test, unknowingly they won't let me replace it. And i said ill bring the whole pc down the next day to show it to you then. And i said, "so if i bring my pc down, and test it, and if it's your parts i purchased that is being faulty will i get a refund of that 45 dollars? He says yes, "only if the CPU or Motherboard is damaged". I`m like? WHAT? Why? All the parts were purchased from you. I swear, it's so screwed up. Their service is NUTS. So the next day, i came back down. With the whole system. Asking for the whole system as i have been spending days and nights trying to fix it. And they tell me they want to do another test. I said fine. Why don't you just turn windows on and run 3dmark2000. The guy said no. He says we only warranty the hardware. I don't even know what software they use to test the hardware, how do i even know if it works fine? Infact, they don't even let me see the pc running fine. And they said, if the problem is the software, it's my problem? I`m like. what? I know it maybe my problem. but it's your duty to make sure the hardware you sell me is compatiable. And they guy is like "WHY DON'T YOU CALL MICROSOFT AND ASK THEM WHY IT HANGS?" I`m like. Dude. don't piss me of here. And they are like we cannot give a refund blah blah blah. Why kind of rubbish customer service is this? Horrible to the max. i`ve been to othershops, and they have BEEN great. This is one shop which is horrible. Even the shops in Singapore does such much a better job. If it's faulty. They listen to you. And replace it for you anyway, just to make sure. These guys at SUPERCHEAPPC DO NOT care about their customers, they only care about business and not MAKING the customer happy. I`m writing my experience here to tell everyone how HORRIBLE their service is. And if you want to risk it getting it cheap and get ****ty service, i can't stop you. But as a good friend to everyone. i would like to warn them about this. IT Is HORRIBLE. Please do not buy from these people. They are nothing but money minded people and have no sense of customer service. Infact, if they weren't sarcastic i wouldn't really mind. Infact, i drove up and down tons of times! And yet this problem has not been settled. WORSE SHOP EVER, I RATHER SPEND 5 DOLLARS MORE AND GO TO ANOTHER SHOP THAT GIVES ME BETTER SERVICE. Oh and another thing. they can sell you a PC with everything. But they don't give a SATA HDD Power Cable. And they won't give you one either.	dantok (10162)
444784	2006-04-07 10:01:00	Meaning if you bought a wrong board, Never used it and want to change it to a higher end one. They will CHARGE you $75 dollars or 15%, Which ever higher then they will let you change. -Also, when you think your item is faulty, and when you bring it down for them to test, they will CHARGE you a ridiculous amount of $45 dollars+ GST if the product is working. If you are not satisfied with the product, you CANNOT get a refund. Though it's under the consumers act, They do not HONOUR it. I had a hard time today. I`m like. what? I know it maybe my problem. but it's your duty to make sure the hardware you sell me is compatiable. Disclaimer: Never bought from them, never been to their website, and certainly don't work for them - have heard mixed reports about them. That said: If you boil your post down to the three points I quoted: 1. So what? You agree to that at time of purchase - no doubt it's signwritten in the store, and probably on the web-site. Lots of other vendors do this. It's not their fault you can't order properly the first time and they have to muck around handling it - checking it's intact, usually they will have already ordered replacement stock they now won't need, etc etc. 2. That's pretty fair - most repair places will charge to investigate a problem, even if it's irrepairable, many still charge just to quote on a job. If you've wasted their time by taking in a "faulty" product that isn't faulty it's only fair to charge. 3. Satisfied is a hard thing to categorize - if you bought a GB of RAM and it didn't make your PC perform any better you're not satisfied with it, doesn't mean you can return it under the CGA. 4. No it's not. You buy what you want - it could be for four different machines. The supermarket doesn't tell you that chocolate ice cream won't go well in a casserole. --- The computer hardware industry in New Zealand is highly competitive - there is virtually no margin in it due to the huge number of companies fighting it out for the buck (look at pricespy.co.nz to get an idea). The other thing the computer industry is plagued by is morons. Both in the selling and the buying department - most of the "technicians" have no idea what they're doing. But just as many of the customers are the same or worse "LOL I can build a computer, hell I've installed Office how hard can it be". The only hardware we sell at work is ADSL modems (we're an ISP) - over 60% of the returned "faulty" modems we get are in absolute perfect working order - it's merely end user incompetence that can't make them work. We had one returned with "faulty cables" because the ethernet cable wouldn't plug into her dialup modem. The points you raise about this store are barely respectable as valid complaints. Edit: I just actually read your (long) story about your experience. :lol: Edit 2: If you suspect RAM, get memtest86 and test it yourself. That'll boil it down to faulty RAM or faulty MOBO if you get RAM errors. 3DMark is designed to stress the hell out of high end machines (and give gamers more e-pen0s when quoting their scores) - it's not likely to perform on a machine worth $400 and is hardly a diagnostic tool.	ninja (1671)
444785	2006-04-07 10:25:00	The main issue that I can see is that you purchased components off them,not a computer, its up to you as the system builder to identify the faulty item and return it for testing. Its not up to them to trobleshoot your entire system,especiaclly as to do it properlly every single item of hardware would have to be tested in a seperate test bed, as well as a complete overhaul of your software which was provided and installed by you.	Metla (12)
444786	2006-04-07 10:39:00	The main issue that I can see is that you purchased components off them,not a computer, its up to you as the system builder to identify the faulty item and return it for testing. Its not up to them to trobleshoot your entire system,especiaclly as to do it properlly every single item of hardware would have to be tested in a seperate test bed, as well as a complete overhaul of your software which was provided and installed by you. Absolutely correct. I buy stuff from Tech Pac & others. I assemble the bits, if Xp doesn't load up - my problem. If a modem doesn't work (after trying it on another PC & not a case of unable to connect to an ISP) - then it's a warranty issue. I guess there are a lot of people who think it's easy to put together a system & it can be - until something goes wrong. That's where it's easy for a tech, somebody who might have more than 1 pc, more than 1 modem & heaps of ram to play with. And don't buy from cheap shops. I get a few kids calling me to get the pc they've just put together & the cost of me doing it right was more than the money they tried to save!	quarry (252)
444787	2006-04-07 10:42:00	www.gpforums.co.nz	bob_doe_nz (92)
444788	2006-04-07 10:54:00	. gpforums . co . nz/thread/197997/6/?s=Your" target="_blank">www . gpforums . co . nz point? It isn't hard to find people trashing any company online (let alone ISP's/Computer retailers) . People don't go making threads about being happy with service nearly as often as the will if they have been mucked around (whether it's imagined or otherwise) . I used to have a huge disdain for PC Company computers and would bag em any chance I got, because all I seemed to do was fix them . Eventually I figured that chances are, for every one of these I was fixing there were 50-100 of em out there running fine, hell my parents had (and still have one) 8 years old and still doing all the e-mail, net and word processing they can throw at it (I still think the machines could have been a lot better) . Just my perception was skewed from the direction I was seeing them from . (I can't believe I just wrote that) Some stuffWell said, hit the nail on that one .	ninja (1671)
444789	2006-04-07 11:36:00	The only hardware we sell at work is ADSL modems (we're an ISP) - over 60% of the returned "faulty" modems we get are in absolute perfect working order - it's merely end user incompetence that can't make them work . Publish the user instructions so that we can judge whether it's the users or the modem supplier that's incompetent . 5 years ago I handled most of the ADSL modems available and it was surprising how different the instructions for modems were even for those based on the same reference design . And if Telecom and the ISP claim the network isn't having problems, the customer probably will assume that the modem is faulty . Back on topic, any outlet branded "supercheap" should be treated with caution . Have you seen how many safety recalls Super Cheap Auto put out for their car parts?	PaulD (232)
444790	2006-04-07 13:20:00	My Point was. After going back up and down. Telling them the problem. They refused to test the problem i`m experiencing. Problem was solved when i changed to another ram. But they refused to accept their ram was not compatiable with the system. There you go. And then again. There's always customer service. And i say it's horrible. It maybe my fault that windows didn't load cause it was my fault. Are you telling me i have installed windows wrongly 8 times? With different copies? Differnt builds? Even used diff components to test the system which breaks down to the board and ram, they simply just rejected what i have tested, cause it didn't pass Their TEST. they refused to even show me it works on their side, and i`m suppose to trust that without even having a look at the system running fine at their end? And they charge me? That's unfair. and when i asked to have a look at it run. They say no. SO what the heck is that?	dantok (10162)
444791	2006-04-07 13:30:00	again, They sold you components, that you selected to run together, If the ram in question works on the test bed then it can be considered to be working, If its incompatible with a specific motherboard then thats your issue, You selected the items and assembled it, This isn't an uncommen event when building systems, And I dare say if you consult your motherboard there is a very short list of specific brand and item code ram that has been tested to work on that motherboard, Nothing else is tested,recomended, or in any way garenteed to work. More often then not you will find the tested ram is either unavailable in NZ, or twice the price of everything else. But thats life. If you take the step to assemble your own then you also take on the responcility as the system builder.	Metla (12)
444792	2006-04-07 21:17:00	The supermarket doesn't tell you that chocolate ice cream won't go well in a casserole. :lol:	Greg (193)
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