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| Thread ID: 67876 | 2006-04-08 19:33:00 | What sort of games are Ihug playing? | JJJJJ (528) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 445069 | 2006-04-08 19:33:00 | After two e-mails asking for help from Ihug, I sent another asking why I had not received a reply. Received a computer generated reply this morning saying. " Can not find any request for help in this mail" What sort of games are they playing? Looks like it might be time to change ISP's. |
JJJJJ (528) | ||
| 445070 | 2006-04-08 20:16:00 | After two e-mails asking for help from Ihug, I sent another asking why I had not received a reply. Received a computer generated reply this morning saying. " Can not find any request for help in this mail " What sort of games are they playing? Looks like it might be time to change ISP's.What are the issues you need help with? Can we assist? It seems easier than changing ISPs!!! |
personthingy (1670) | ||
| 445071 | 2006-04-08 20:38:00 | Ihug can be very slow with replies to email, if it is an urgent problem have you considered calling their help desk. | Safari (3993) | ||
| 445072 | 2006-04-08 23:31:00 | Over what time frame did you send the e-mails? 10 mins? 2 weeks? You've already got a thread grumbling about iHug surely this could've gone in there. |
ninja (1671) | ||
| 445073 | 2006-04-09 00:04:00 | I just read the other thread and now i have some idea what the problems are. While i understand that it is frustrating when things don't work right, one must realize that this sort of thing could be caused by almost anything, including the water table rising to the level of a damaged cable, corroded connections on a join in your cables, or in any of telecoms (i'm assuming this is telecom ADSL). Anything in a long chain of events. The fact it is an intermittant fault will make it harder to track down. It could be the result of telecoms ongoing upgrade, where copper pairs will only run locally, and fiber will link your block with one of 17 exchanges that the country will be keeping. To do this and keep service literally means ripping the junctions out of the ground, and moving the local wiring on to the new distribution points at the end of the fiber that have to be installed pretty much in the same space as the local junction was. While this feat is being done with as little disruption as possible, it is obvious that there will be transitional problems, and if so, your stuck with them till your copper pair is firmly attached to the new system. One does not rebuild the engine on a car that is going to the scrapyard tommorow. In short, **** happens, and it won't matter who your ISP is, **** can and will happen. That is it's nature. As for IHUGs lack of reply. I assume that the computer generated reply bouncing your third email back means that they have a filter system in place that will have sent the previous 2 to the appropriate person(s). How long have they had to sort the issues? Also, over a weekend less tends to get done, so unless it's a problem that can be dealt with by the user resetting the ADSL modem, there possibly isn't much that can be done for a line problem like this till Monday. Is there much to be gained by sending you a reply to that effect? I suspect that the techs time would be better spent locating the problem on the next available chance. If its important, ring the help desk. |
personthingy (1670) | ||
| 445074 | 2006-04-09 02:00:00 | Thanks for the replies. I should have mentioned that I have phoned their help desk too. Twice. First time, last Tuesday. Got the usual waffle. MIGHT be my modem, my software, or my line. Or anything else that is not Ihugs fault. Second time ,Friday. Got a girl who decided it could be a line fault and she would get on to Telecom IMMEDIATELY and ring me back. I'm still waiting. The problem has been ongoing for the past month. Every morning I start my computer about 4.30/ 5.0 am. Modem boots and I download e-mail. Ten minutes later connection drops. If I click on connection ikon and select connect I am back on. If I leave it, it reconnects itself in two or three minutes. This goes on for a couple of hours. After 8 am the connection remains perfect. If I turn my computer off during the day I will reconnect without any trouble when I turn it on again in the afternoon or evening. This is last Friday's readout Normal Fri Apr 07 04:46 07:11 2:24:51 33:54:01 Normal Fri Apr 07 07:11 07:17 0:06:10 34:00:11 Normal Fri Apr 07 07:13 07:29 0:16:18 34:16:29 Normal Fri Apr 07 07:29 07:36 0:06:10 34:22:39 Normal Fri Apr 07 07:31 08:17 0:46:22 35:09:01 Normal Fri Apr 07 08:17 08:22 0:04:15 35:13:16 Normal Fri Apr 07 08:19 08:20 0:01:15 35:14:31 Normal Fri Apr 07 08:20 08:41 0:20:51 35:35:22 Normal Fri Apr 07 08:41 08:45 0:04:07 35:39:29 Normal Fri Apr 07 08:44 10:26 1:42:25 37:21:54 This happens almost every day. Perhaps once every ten days I have no trouble I realise that faulty lines and modems etc. could cause trouble, BUT I refuse to believe they would be so selective. More or less the same time every day. I am useing a DSE XH1172 modem. USB connection Before someone tells me DSE are rubbish or USB is no good for modems let me point out I have been useing this modem and same Coexsent driver for the past fifteen months and have had absolutely no trouble. I know everyone says a router is better. I had a Belkin router/Modem for a month and had nothing but trouble with it so I dumprd it and bought the modem. I realise the modem could become faulty ,but, again, could a faulty modem become so selective with fault times. Anyway unless anyone can suggest anything else I am off to buy a new modem tomorrow. See what that does. |
JJJJJ (528) | ||
| 445075 | 2006-04-09 06:03:00 | Swap routers / modems with a mate for a day or two and see what happens. You won't have to worry about passwords/ accountsd etc unless you intend to or he intends to blow your data cap over the swap period. Then see whose got the problem. If you have his modem and your still getting kicked then it's your line or pc. |
EX-WESTY (221) | ||
| 445076 | 2006-04-09 06:23:00 | Swap routers / modems with a mate for a day or two and see what happens. You won't have to worry about passwords/ accountsd etc unless you intend to or he intends to blow your data cap over the swap period.Chances are that'll only work if he's with the same ISP. | ninja (1671) | ||
| 445077 | 2006-04-09 06:27:00 | Sounds like it could be one of those could be anything jobbies. Very irritating and to find someone who can fix this sort of thing can be a problem. |
Cicero (40) | ||
| 445078 | 2006-04-09 07:15:00 | So the question is, is the connection dying at the same time relative to what you are doing, or relative to the time of day? A suggested test... Leave the PC online overnight, see if it still dies at about the same time(s) in the morning. Try using the machine 30 minutes later, and see what happens then too. Then you will know if the problem is somehow with your machine, which sounds bizzare, but no more bizzare than a network dropping or what ever with such clockwork regularity. It will also give you more info for the techs.. If its the same time, irrespective of what you are doing, then its going to be a simple matter of working out what happens at the same time every morning thats killing your connection, and probably killing the connection of others who aren't awake to notice. |
personthingy (1670) | ||
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