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Thread ID: 143185 2016-12-11 21:59:00 Problem changing to Thunderbird Misty (368) Press F1
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1429690 2016-12-11 21:59:00 I am trying to change from Windows Live Mail to Mozilla Thunderbird (on Windows 10). I have downloaded Thunderbird and it asks me for my existing three details, User Name, email address (which we want to keep) and password. Now I keep getting the message that either the user name or password is incorrect. Initially I had troubles, but then worked out that the details are in Live Mail under Accounts.
Where there is the server tab I could see password and just to be sure I entered in a fresh password so that I was certain I have it correctly.

However, after all this I still get the same message that the user name or password is incorrect. Help please !! :mad:
Misty (368)
1429691 2016-12-11 23:34:00 It's pretty straight forward as you do Automatic Configuration support.mozilla.org

You may have to add your Password's for your Accounts and they will the same as you use for your Windows Mail that your ISP's password

If you go into the settings of your Windows Mail everything should be the same in Thunderbird(Send/Receive)
Lawrence (2987)
1429692 2016-12-12 01:05:00 77267727
Check your settings. Thunderbird may offer to set up your details (automatic), but sometimes you need to help it. See attached example for comparison, but your actual values may be different.
coldot (6847)
1429693 2017-01-31 20:33:00 support.mozilla.org peter36 (17513)
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