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Thread ID: 143061	2016-11-11 02:58:00	Actrix and Voyager Internet merge ...	WalOne (4202)	PC World Chat

Post ID	Timestamp	Content	User
1428637	2016-11-11 02:58:00	Released at 1452 Friday 11 . . .   There are some exciting changes happening at Actrix that we are keen to tell you about, but don’t worry this will not affect your service . We are delighted to announce that Actrix, and another successful internet service provider – Voyager Internet, are merging to offer even greater range of services to the collective customer base . There are a couple of important considerations in this decision • All Actrix staff are retained and will carry on delivering the same level of customer service that you enjoy today . All Actrix staff have been employed by the merged business . • Actrix remains as a New Zealand owned business, unlike most of the larger players who are now controlled by overseas interests . A little about Voyager Internet . Voyager is led by internet entrepreneur Seeby Woodhouse, who built a reputation through starting his own very successful ISP some years ago . In 2014, Voyager secured the Deloitte Fast 50 Supreme Award for being the fastest growing business in NZ across all industries . Voyager has been providing internet, phone, hosting and domain services for many years to thousands of happy customers . The Voyager customers include the commercial, SME business, wholesale, dealer and residential markets . Like Actrix, Voyagers reputation has been built upon providing a quality home grown, personalised service and it’s this common philosophy around customer excellence that brought Actrix and Voyager together . It will take some time for us to streamline and integrate the networks and systems of the two companies . Voyager, along with Actrix has a clear strategy for having systems and processes that will improve our engagement and service we deliver to our customers . We know we can do this better than the big players in the market and we already have some developments planned . This is a fantastic development for Actrix and our customers . Again, nothing will change, we will continue with the same great customer services team who will continue to provide personal support to you, and the Wellington office and premises remain our base . If you would like to know a little more about the merger feel free to contact Howard Lewis or Alf Wallis (G . M . Voyager) by replying to this email or phone myself on 0275 667 626 at any time Warm Regards, Howard Lewis   Seeby Woodhouse has a sound reputation for excellence in customer service, but not so sound in managing growth . Look what happened to Orcon . From promising beginnings, it ended up as just another also ran after Seeby opted out . Excellence in customer service gave way to arrogance, indifference and all the other appalling malaise' of the (then) Telecoms, Vodafones, Slingshots etc . The best merges can historically offer are economies of scale - usually benefiting only the shareholders if at all . If, for example the total customer team is reduced by natural attrition or "early retirement", the benefit of a marginally enlarged team is reduced by the demands of the much larger customer base . Let's hope the new entity has a carefully thought out and managed strategy in place .	WalOne (4202)
1428638	2016-11-11 03:22:00	Released at 1452 Friday 11 ...     Seeby Woodhouse has a sound reputation for excellence in customer service, but not so sound in managing growth. Look what happened to Orcon. From promising beginnings, it ended up as just another also ran after Seeby opted out. Excellence in customer service gave way to arrogance, indifference . And? AFTER he sold it. Yes.	pctek (84)
1428639	2016-11-11 05:51:00	And? AFTER he sold it. Yes. I can see where I didn't make myself clear ... my criticism was meant to target the caretakers that managed the place after he sold it. We're on the same page.	WalOne (4202)
1428640	2016-11-19 22:49:00	Its not really a merger. Voyager has bought Actrix! (I have that on good authority) Actrix has always given me good service. Lets see what happens. Its kind of like the Sky and Vodafone merger!	Digby (677)
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