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| Thread ID: 143417 | 2017-01-05 22:57:00 | Spark modem failure | bazmeister (3216) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1430410 | 2017-01-05 22:57:00 | On moving to fiber 15 months ago I was supplied with a new modem. It has crashed and the replacement is to cost me $99.50. (Would have been $200 but because I am a longstanding customer..etc etc.). I am thinking about opposing this quoting the Consumer Quarantee Act, the warranty was only for 12 months, but think I may be "pushing it uphill." Is 15 months a reasonable lifetime for this type of gear, considering I was obliged to take a 2 year term out. | bazmeister (3216) | ||
| 1430411 | 2017-01-05 23:51:00 | I would be upset if I had to buy a new modem every 15 months. I would expect them to last upwards of 3 years or more. I have only had to replace one modem since connecting to broadband many years ago. Ring them up and go for it. | user (1404) | ||
| 1430412 | 2017-01-05 23:54:00 | I would have thought the Consumer Guarantees Act would apply, modems dont go faulty that quickly. I would ask to speak to a Supervisor, also get them to send you an email setting out what they expect you to pay in case you have to take it further |
Jedsdad (17435) | ||
| 1430413 | 2017-01-06 00:37:00 | My 15-month old ADSL Spark HG531s V1 modem died on Tuesday. After being on-line tested by Spark I was offered a replacement @ half price too, $49.50. for the ADSL modem. Took the old one into the local Spark and was sold the new replacement modem. How long should a modem be expected to last for? P. |
PeterE (6851) | ||
| 1430414 | 2017-01-06 00:40:00 | Modems can fail at any time, could be a week or Years. But that a side, ring them back and point them to their own Web Site, 24 Month Replacement Warranty - (last entry /bullet point under Tech Details) www.spark.co.nz Edited: Same for the Spark HG531s - 24 Month Replacement Warranty www.spark.co.nz |
wainuitech (129) | ||
| 1430415 | 2017-01-06 02:08:00 | Never have to pay for Spark Modems. They always give it FREE.. Just have to phone and talk to them nicely and a brand new one will be at your door steps 2~3 working days. Yup, that easy. I even get FREE spare one every year when my contract expires. All I have to do is pick up the phone and talk to them, although I am not a Philipino. :D |
bk T (215) | ||
| 1430416 | 2017-01-06 02:15:00 | Thanks Wainui, you are a star, again. I phoned Spark and they told me my (old) modem only came with a 12-month warrantee. I explained the website stated 24-month. "Oh that is for ones that are sold now". I reminded her that I have been with Spark "for ever" (long before Spark was dreamed of). After 'consultation' with a supervisor, it was agreed I would be credited the $49.50 for my account. Thank you Wainui and Press F1. Happy New Year to everyone. P. |
PeterE (6851) | ||
| 1430417 | 2017-01-06 02:47:00 | Good you got a refund peter :) Had that excuse a couple of times when talking to Spark on a customers behalf (some people feel intimidated talking to help desks) . Was kind of funny when they used the similar wording, That was the previous version, but when asking ( politely) so whats the difference between model <insert Model > and the same model now ? :confused: Usually followed by um- um -ummmmm one moment I Need to consult my supervisor ---- and the rest as per others own experiences, as mentioned ;) |
wainuitech (129) | ||
| 1430418 | 2017-01-06 21:35:00 | For what it's worth, those routers only cost Spark around $14 a pop, so don't feel bad pushing them under the CGA to get it free. | Chilling_Silence (9) | ||
| 1430419 | 2017-01-06 22:49:00 | Same with Vodafone - I've never paid for one yet, and I've had quite a few over the years :) You just need to be a bit "firm" as well as nice when you talk to them |
bevy121 (117) | ||
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