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Thread ID: 143190 2016-12-13 07:28:00 Realtek sound problem Krad (7878) Press F1
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1429764 2016-12-13 07:28:00 My Realtek High Definition Audio sound card has lost its sound for a second time. Windows 10 sound trouble shooting tried different drivers but still no sound. It said Problem - generic driver. A computer technician installed a new driver and it has worked well for three weeks. Do I need to get a new sound card like Creative Audigy or similar ( but not too expensive) as I record music and play it back etc and it is a priority. I don't want to be paying out $40 every few months for a new driver. Should I also get driver software like Drivereasy to update my drivers? Krad (7878)
1429765 2016-12-13 08:16:00 I suggest a move to Linux
Win 10 a sad POS.
KarameaDave (15222)
1429766 2016-12-13 09:36:00 Me, I wouldn't use an app to update the driver - I would go to the motherboard site and choose the driver listed there

I suppose you have checked the Playback Devices tab? I have to use Output 2 and make it the default to get any sound out of my headphone socket

Or is your problem to do with recording? (Playing YouTube works OK but nothing shows up in Audacity, say)

If the problem is recording I found it helpful to know that Windows has two separate audio engines - one to playback sound from browsers, DVD players etc and spit it out to the speakers or headphone socket - the other to record sound coming in from the mic or line-in sockets and pass it to a recording app.

These two engines are separate, so it can be problematic to record sound from a browser or DVD player. I bypass the complexities by using a cable to feed the headphone socket round the back to the line-in. This is an analogue solution but it works well for my particular motherboard.
BBCmicro (15761)
1429767 2016-12-13 18:55:00 My Realtek High Definition Audio sound card has lost its sound for a second time . I don't want to be paying out $40 every few months for a new driver .

Sound card or built in sound on the motherboard?
And why would you pay $40 for a driver, drivers are free .

If motherboard, then that's where you should be downloading the driver from - the motherboard manufacturers website .
If stand alone card, then their website .

If the onboard does die, then yes, a stand alone card can be installed, but I wouldn't bother with expensive, it's not necessary .
pctek (84)
1429768 2016-12-13 21:35:00 I always find sound very confusing.
You can lose sound in many ways - using the keyboard controls, or software sliders.
On board or sound card - use the right connections
Mute
Youtube - you need to use the slider to get sound back if you have muted it.
You may have several different sound card drivers and software, these can conflict.
Often you may change some settings and then when you re-boo it reverts back to the old ones.

Don't listen to people who advise moving to Linux to fix all of your problems.
(they are like the greens, and NZ first evangelists for a lost cause)

Windows is the most popular OS for a very good reason.
Digby (677)
1429769 2016-12-13 22:15:00 I suggest a move to Linux
Win 10 a sad POS.

a bit like ....
my car is broken , how do I repair it
answer: buy a horse

not helpfull at all .
And we all know that Lin has ZERO issues with drivers, just so easy to install drv in lin . (yes, sarcasm)

--------------
but...
see if you can roll back the driver, win may have changed the driver via Winupdate
Sometimes a lack of sound can be as simple as the default sound device has changed (check in control panel, audio )
or sound has been muted (less likely)
or Win trying to use digital out instead of speakers (check in control panel, audio )
1101 (13337)
1429770 2016-12-14 03:25:00 a bit like ....
my car is broken , how do I repair it
answer: buy a horse


Yes. It's a wipe the O/S and start over (ok, with a different one) but geez, bit radical isn't it?

My car is running on 3....oh replace the motor.
pctek (84)
1429771 2016-12-14 04:20:00 Gotta love the Sarcasm. the muppet Linux suggestions are laughable, as some of them don't know how to fault find if their lives depended on it :D.

The problem is easy to fix.

First get a working driver (FREE) from the manufactures. OR as its been mentioned roll back the current driver, one way- have a read roll-back-device-driver-previous-version-windows-10.html (www.ilovefreesoftware.com)

Once you get the Audio working again, then run wushowhide.diagcab, you can get it from support.microsoft.com Scroll down to locate the version of W10 you have. If not sure, in search type in winver, open it and it will tell you.

Once you run the wushowhide.diagcab - locate the audio driver in the list and select it. This will block it from downloading in the future.

Problem solved.

back to Linux thinking -- The house needs a wash -- best rip it down and build a new complete house. :lol:
wainuitech (129)
1429772 2016-12-14 20:46:00 The driver was ok after all. I disconnected the desktop and took it to a technician and the sound was working, Mystery solved at no charge. Thanks for the helpful advice. I did spend time trying to download a new driver but not as easy as it sounds for Realtek. Krad (7878)
1429773 2016-12-15 07:51:00 My mobo with Realtek does the same thing from time to time. I start it up, and it's all silent until I do a reboot.

It hasn't been chronic enough to drive me to troubleshoot it any deeper, and it has always worked after a restart.

Interestingly, during the shutdown process there's an audible click from the speakers when the 'bug' is cleared. When the sound is working normally there's no click on shutdown.
Paul.Cov (425)
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