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Thread ID: 93126	2008-09-04 07:23:00	AVG free doesn't want to update	Sam Bos (12456)	Press F1

Post ID	Timestamp	Content	User
702547	2008-09-04 07:23:00	hey guys i tried to update AVG Free the other day (currently i have version 8.0.138) but it didnt wanna work and each time i've tried it since it still don't wanna work. it just comes up with a message in the system tray saying 'The connection with update server has failed. Please follow these steps: - Make sure your Internet connection is active, please try to open the www.avg.com website - Try to run the update later or schedule an automatic update for another time - Make sure the connection parameters are set properly.' So i did the first step.yep i can get to the avg website. second step, well that didnt work. and 3rd step, well i don't know how to change the connection parameters so i dont know how (or if) they have been change since the last update. Anyone able to help me out on this? thanks Also, just did a system scan using HijackThis, can anyone see any problems? Thanks Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:51:53 p.m., on 04-Sep-2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16705) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\avgwdsvc.e xe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Comodo\Firewall\cmdagent.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe C:\WINDOWS\System32\svchost.exe C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\avgrsx.exe C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\avgemc.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE C:\Program Files\Microsoft Works\WkDetect.exe C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE C:\Program Files\iRiver\iRiver Manager\Updater\Updater.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe C:\WINDOWS\system32\Rundll32.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Comodo\Firewall\CPF.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIB HP.EXE C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\avgtray.ex e C:\WINDOWS\system32\ctfmon.exe C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\Windows Live\Messenger\usnsvc.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = g.xtramsn.co.nz R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = g.xtramsn.co.nz R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = g.xtramsn.co.nz R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file) O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IEPro\iepro.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: ExpertEnhancer - {35069396-3567-9D8B-86E5-B3D3B89DD644} - C:\Program Files\ExpertEnhancer\ExpertEnhancer-1.dll (file missing) O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\Grisoft\AVG Free\AVG Free 8.0\avgssie.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\AVGTOO~1.D LL O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar3.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\s wg.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar3.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\AVGTOO~1.D LL O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers O4 - HKLM\..\Run: [EPSON Stylus C61 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC 2.EXE /P23 "EPSON Stylus C61 Series" /O5 "LPT1:" /M "Stylus C61" O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r O4 - HKLM\..\Run: [iRiver Updater] C:\Program Files\iRiver\iRiver Manager\Updater\Updater.exe O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background O4 - HKLM\..\Run: [EPSON Stylus C59 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIB HP.EXE /FU "C:\WINDOWS\TEMP\E_S13D.tmp" /EF "HKLM" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\avgtray.ex e O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - HKUS\S-1-5-18\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Default user') O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: http://www.google.co.nz O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - messenger.zone.msn.com O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Chessmaster%20Challenge/Images/stg_drm.ocx O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O16 - DPF: {38D63471-E630-4492-A986-B8C48B79F2F8} (CVideoEgg_ActiveXCtl Object) - update.videoegg.com O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - by13fd.bay13.hotmail.msn.com O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - messenger.zone.msn.com O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - toolbar.google.com O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - update.microsoft.com O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - messenger.zone.msn.com O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - cdn.digitalcity.com O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Chessmaster%20Challenge/Images/armhelper.ocx O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - driveragent.com O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\Grisoft\AVG Free\AVG Free 8.0\avgpp.dll O20 - AppInit_DLLs: avgrsstx.dll O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\avgemc.exe O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\AVGFRE~1.0\avgwdsvc.e xe O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe -- End of file - 12682 bytes	Sam Bos (12456)
702548	2008-09-04 07:30:00	I had the same problem and same messages... dumped the friggin thing and loaded Avast (free version) AVG version 7 worked well, but Ver.8 has given me nothing but grief since it was released. Ken	kenj (9738)
702549	2008-09-04 07:32:00	Yep get Avast but delete AVG first	gary67 (56)
702550	2008-09-04 07:43:00	My AVG 8 did the same thing yesterday 'The connection with update server has failed. (Please follow these steps Make sure your Internet connection is active, please try to open the www.avg.com website) So I presume they will sort it out. I tried Avast it was a disaster install, led to a chain of events where I had to change hard drive to fix computer. Googled up about Avast and there are a lot of people having problems. Although some people here love the program. My advice stay with AVG8 they will sort the bugs out just got to be patient.	prefect (6291)
702551	2008-09-04 07:52:00	Looks like you had or have adware Tick these then tick fix checked Close browsers You've got 2 versions of Java. Uninstall ALL of them, and install the latest version, link below. O2 - BHO: ExpertEnhancer - {35069396-3567-9D8B-86E5-B3D3B89DD644} - C:\Program Files\ExpertEnhancer\ExpertEnhancer-1.dll (file missing) O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe Get Malwarebytes in my sig, install update then click on scan	Speedy Gonzales (78)
702552	2008-09-04 07:59:00	My AVG 8 did the same thing yesterday 'The connection with update server has failed. (Please follow these steps Make sure your Internet connection is active, please try to open the www.avg.com website) So I presume they will sort it out. I tried Avast it was a disaster install, led to a chain of events where I had to change hard drive to fix computer. Googled up about Avast and there are a lot of people having problems. Although some people here love the program. My advice stay with AVG8 they will sort the bugs out just got to be patient. Yeah read your posts re this I don't think it was Avast did anything wrong you should go back and re read them see where you went wrong	gary67 (56)
702553	2008-09-04 09:32:00	Avast not installing was the cause of my problem. Someone suggested I change from AVG to Avast which turned out bad and un recoverable. I have heard of horror installs before but never thought it would happen to me. A bit of research shows Avast can be troublesome for some people.	prefect (6291)
702554	2008-09-04 22:03:00	I also changed Avg to Avast, and the false positives with Big Fish Games is annoying. It gets to the stage it won't even let a new game finish installing or intialising. It isn't just Big Fish either, I have heard it is quite common on a lot of games.	supergran (108)
702555	2008-09-04 22:48:00	Supergran, I have Avast and haven't noticed any problems with that and Big Fish Games. I don't use a lot of game sites, so couldn't comment about the other game sites.	Marnie (4574)
702556	2008-09-04 23:10:00	I also changed Avg to Avast, and the false positives with Big Fish Games is annoying. It gets to the stage it won't even let a new game finish installing or intialising. It isn't just Big Fish either, I have heard it is quite common on a lot of games. Super Gran just googled big fish games what a cool site never going to get any work done now. Thanks for your support of AVG, seems most people here rubbish it.	prefect (6291)
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