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Thread ID: 70649	2006-07-11 04:41:00	Philips design problem	Thomas01 (317)	PC World Chat

Post ID	Timestamp	Content	User
470001	2006-07-11 04:41:00	I have been using Philips 3 headed shavers for about 30 years now with few problems but my last one bought from Bond & Bond behaved most strangely after about a year. The heads started to rotate. I could get a couple of them to stay still (with luck) but sooner or later they would all start rotating. Bond & Bond said I needed new heads - wow - I am hardly hairy and had never needed new cutters for years. There was no improvement. (Ah well I still have the original heads as spares). Eventually I went to Cotters (in Christchurch) who actually repair and know quite a lot about their stock. No problem - the fault was with the plastic “chassis” just inside the heads. They quickly got me a new one - fitted it and I am now getting a decent shave at last. The heads stay still and are not dependant on skin friction to do this. Needless to say I wrote to both Philips and Bond & Bond to have a bit of a moan - and inviting their comments - the silence from both was deafening. It seems a very strange thing to happen and I wonder why I have never heard about it - is it common or am I just plain unlucky. Having been a designer for many years before retiring I do have a professional interest in things like this. Tom	Thomas01 (317)
470002	2006-07-12 03:02:00	Looks to be more of a production problem, rather than design, Tom. The new part fixed it. I'd have thought that Philips might have cared more about customer relations. Bond and Bond probably can't be bothered.	Graham L (2)
470003	2006-07-12 04:15:00	Yeah I didn't really expect anything from Bond & Bond but was a little surprised Philips had nothing to say. I indicated my professional interest in the problem - and didn't ask for reimbursement or anything like that. In 1970 I was a design engineer working for Mattel Toys. We had a letter from an aggrieved customer about a walking talking doll that had failed. We were pretty certain that it had been used for some time but remembering what Mattel spent on advertising I sent him a replacement doll and included another smaller one (probably a Barbie) as consolation for the little girl. I bet we had a very pro Mattel customer from then on. Just a different attitude. Tom	Thomas01 (317)
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