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| Thread ID: 93355 | 2008-09-13 04:26:00 | External HDD | nerd (109) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 704873 | 2008-09-13 04:26:00 | i just bought a WD elementx external HDD with 640 gb. it didnt have a manual or any software, except picture instructions on how to plug it in. when i plug it into my computer it comes up as an external hard drive, thats good. then this "found new hardware wizard" comes up to install the software but it cant find it and comes up as an error and i cant use the external HDD. Help please!! |
nerd (109) | ||
| 704874 | 2008-09-13 05:04:00 | You don't need any software to run it. Just plug it into your USB 2.0 port and it should work. Is this the drive here. www.wdc.com :) |
Trev (427) | ||
| 704875 | 2008-09-13 05:20:00 | but it doesnt run! an error comes up and when you go to my computer there is no other drive there |
nerd (109) | ||
| 704876 | 2008-09-13 05:21:00 | Check if your plug & play is on-go run>services.msc, then check if Plug and Play is on Automatic, if not double click it and change the start up type to automatic. | Blam (54) | ||
| 704877 | 2008-09-13 05:33:00 | plug and play is on automatic these are screenshots of what happens when i plug it in: www.imagehostie.com www.imagehostie.com thanks |
nerd (109) | ||
| 704878 | 2008-09-13 05:44:00 | This (support.microsoft.com) may be of help to you | Blam (54) | ||
| 704879 | 2008-09-13 05:44:00 | Is this hdd plugged into a USB port or into a USB 2 PCI card?? You can get that 2nd error when using PCI cards. If its a USB 2 PCI card, its a registry permission prob (support.microsoft.com) |
Speedy Gonzales (78) | ||
| 704880 | 2008-09-13 05:54:00 | If none if these solutions work, try this: 1. Go to regedit 2. Navigate to this: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB\ You should see a series of folders named Vid_XXXX&Pid_XXXX. 3. Flip through each Vid_ folder, looking at Name "LocationInformation" for the value "External HDD", or whatever you had in your Error message. 4. To make sure you find the correct folder, go to Device Manager and look for a yellow icon with a question mark, possibly labeled "External HDD". Double-click the icon which will open the Properties window, click on Details tab. The default selection will be "Device Instance Id", and the value of that should be in the text box below. This value should look something like "USB\VID_154c&pid_0009\". This should match the name of the folder from step 3. 5. Right-click the Vid_ folder > Permissions > Permissions for Everyone > check Allow for Full Control 6. Exit. No need to reboot |
Blam (54) | ||
| 704881 | 2008-09-13 05:59:00 | I have a external HD which I plug and unplug into my computer all the time with no problems. USB 2.0. :) |
Trev (427) | ||
| 704882 | 2008-09-13 06:33:00 | the last two solutions you gave me both didnt work i havent tried the first one yet but i just restarted the computer in safe mode and i also realised that the computer doesnt even start with the external HDD plugged in there is just a gray screen that you see flash normally but it just stays there with like press F2 for bios and press F8 for something else... i unplugged it and the computer then turned it on with the external unplugged and it started fine... |
nerd (109) | ||
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