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| Thread ID: 93542 | 2008-09-22 05:49:00 | Laptop LCD screen has stopped functioning | Renmoo (66) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 706888 | 2008-09-22 05:49:00 | Dear all, The LCD screen of my laptop has stopped working. It doesn't even show the BIOS screen when it boots, let alone anything. The only thing that shows is the white backlight (i.e. the feature that differentiates between an unpowered screen and a powered screen that is not showing anything), but soon that disappears when it reaches the Windows login screen. I have tried a hard system reboot by removing the battery pack and replugging in, but to no avail. I do know the screen co powered and switched on. The system is fine (I can log in to the Windows), except for the screen. I have tried plugging an external monitor to the VGA port, but the monitor shows nothing as well (it doesn't show "Check Signal", but remains in sleep / standby mode). I am guessing this is a hardware problem. My ASUS has two years global warranty, so I am hoping DSE can do something about it. My friend has also made the point that the graphics card could have been soldered onto the motherboard, so any replacement would be close to impossible ASUS Z92T nVidia 7600, DSE no longer sells them. Cheers :) |
Renmoo (66) | ||
| 706889 | 2008-09-22 07:11:00 | What was the question? | PENTIUM (426) | ||
| 706890 | 2008-09-22 08:09:00 | I think the question was something like "..what's going on with the screen.." but that's REALLY tentative... How do you log into windows if the screen isn't working, and a monitor (external?!.. why is there an internal one?-connected "shows nothing at all"? |
georgeks (9122) | ||
| 706891 | 2008-09-22 08:12:00 | one thing to check, make sure the screen brightness has not been turned right down low - one of the F keys normally - had that once, but came across it by mistake. | wainuitech (129) | ||
| 706892 | 2008-09-22 08:45:00 | My bad. The question is "the screen of my laptop has stopped working - why?". The things that led to my conclusion are: BIOS screen does not show Windows logon screen does not show despite the laptop being powered on What I have tried: Hooking up an external monitor - to no avail Giving a hard system reboot by removing and replugging in the battery pack - no luck I managed to login by typing the password (the cursor is always on the password entry when the Windows has successfully booted up). When I have typed in password, it will play the Windows login sound. wainuitech: I have tried the brightness settings. I have even checked that the display has not been accidentally switched to monitor mode. A question: Do I have to bring back the laptop to the same DSE branch that I bought it from? Cheers :) |
Renmoo (66) | ||
| 706893 | 2008-09-22 09:41:00 | A question: Do I have to bring back the laptop to the same DSE branch that I bought it from?Having taken my brand new Asus laptop back to the service centre three times since buying it, the answer is no. It is faster to take the laptop directly to the Asus service centre in Penrose rather than to the shop you purchased it from as they will only send it there themselves. ASUS New Zealand Limited 0800-278-788 (09:00-18:00 Mon. ~ Fri.) Auckland Ground Floor, 60 Hugo Johnston Drive, Penrose, Auckland, New Zealand |
Jen (38) | ||
| 706894 | 2008-09-22 11:45:00 | Cheers for the advice :) | Renmoo (66) | ||
| 706895 | 2008-09-22 19:09:00 | Seems like Asus might be going down the same route as Acer laptops from what I've been reading lately. | gary67 (56) | ||
| 706896 | 2008-09-22 21:38:00 | Personally I would ring Techmaster and take it to them rather than ASUS Penrose. | pctek (84) | ||
| 706897 | 2008-09-23 09:48:00 | Hmm... Techmaster? Anyway, I have managed to boot into safe mode, click on the user and enter the password, then navigate to the desired folders and back them up to my portable drive. Without the screen working (aren't HDD lights awesome?). Cheers :) |
Renmoo (66) | ||
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