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Thread ID: 143538	2017-02-06 02:47:00	Replacement for Thunderbird (xtra email problem)	Billy (6701)	Press F1

Post ID	Timestamp	Content	User
1431608	2017-02-06 02:47:00	I've been unable to send emails for the last 4 days using Thunderbird and xtra. (I can receive emails OK.) The error message is... "An error occurred while sending mail. The mail server responded: 5.7.1 You are not authorized to send as xxxxx@xtra.co.nz" I read on the Spark website.. " Investigations have shown that this is affecting customers on older email clients and upgrading to a more secure modern client resolves the issues. If you are experiencing these issues and are on an older email client we recommend upgrading to a more secure modern client." I like Thunderbird. Can anyone suggest a good 'modern' replacement? Thanks Thunderbird 45.6.0 W10 Home	Billy (6701)
1431609	2017-02-06 03:16:00	I've got Thunderbird 45.7 and it works fine.Can you update it	Peter Coleman (597)
1431610	2017-02-06 03:32:00	Its not Thunderbird. In Fact Thunderbird is one older program that does work on Spark. Spent most of the early part of last week installing TB on Customers XP computers, since OE and older versions of Outlook stopped working. The problem is SPARK. Since Wednesday Last week they have had a problem with some people not being able to receive email, After ringing (because I had at least a dozen customers all call complaining) they said they knew about it and the problem IS at their end, and at the time had it posted on their site. Saturday they claimed to have sorted it ( YEAH RIGHT) . They suggest you use Web Mail until they had it sorted. Several We had to reset the passwords as the originals that were correct suddenly didn't work.	wainuitech (129)
1431611	2017-02-06 04:18:00	I've got Thunderbird 45.7 and it works fine.Can you update it I updated it to 45.7.00 and it still doesn't send emails.	Billy (6701)
1431612	2017-02-06 04:22:00	What settings are you people using for the outgoing server (SMTP)? I'm using... send.xtra.co.nz port 465 SSL/TLS Normal password	Billy (6701)
1431613	2017-02-06 04:40:00	What settings are you people using for the outgoing server (SMTP)? I'm using... send.xtra.co.nz port 465 SSL/TLS Normal password Those settings are correct, and should work. Can you log into web mail ( just to check the email password is working) Note: just tried on a customers PC in the workshop. It took 2 goes and several minutes before the user namae / Password was accepted. It had been changed as the original didn't work last week, even on web mail.	wainuitech (129)
1431614	2017-02-06 05:17:00	Those settings are correct, and should work. Can you log into web mail ( just to check the email password is working) Note: just tried on a customers PC in the workshop. It took 2 goes and several minutes before the user namae / Password was accepted. It had been changed as the original didn't work last week, even on web mail. Yes, I can log into web mail and I could send emails without the error message appearing. Still waiting for confirmation that they were received. (One of those emails was sent to me.)	Billy (6701)
1431615	2017-02-06 06:05:00	Yes, I can log into web mail and I could send emails without the error message appearing. Still waiting for confirmation that they were received. (One of those emails was sent to me.) The only way you'll see if the mails you sent to yourself arrived is to go into web mail and look there. Spark say people need to upgrade their email clients. ---- They need to fix the problem. Three people I went to see, two have Outlook 2016 (so they cant get any newer) and the other Outlook 2013 & Thunderbird on the same PC, and they are having the exact same problem.	wainuitech (129)
1431616	2017-02-06 08:15:00	Maybe they'll stop having issues once they ditch Yahoo! later this year...	Agent_24 (57)
1431617	2017-02-06 18:58:00	I've been with Spark for ages. But I sure don't use @xtra. I went to gmail instead.	pctek (84)
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