| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 72440 | 2006-09-13 05:35:00 | Ministerial Response Re: Telecom Broadband in my area | pctek (84) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 484277 | 2006-09-13 05:35:00 | Dear (pctek) (abridged version) Thank you for your email of 21 August regarding the difficulties with Telecoms broadband service. My officials have enquired about your case with Telecom and they acknowledge you are unlikely to have access to the speed your plan entitles you to. I am advised you have changed providers and that Telecom (now) offers to refund you all monthly charges from when you started to experience problems. You may be aware I have announced a comprehensive package to improve broadband services in NZ. (edited details) This Bill will also empower the Minister of Communications to establish an independent consumer complaints resolution scheme. (more stuff edited) Yours sincerely Hon David Cuncliffe :thumbs: |
pctek (84) | ||
| 484278 | 2006-09-13 05:53:00 | So in short writing to him was a waste of time. Telecom's excuse for a recent deep south outage was that their $16M Fibre upgrade was about 3 weeks from cutting over. Does any of that help your area? |
PaulD (232) | ||
| 484279 | 2006-09-13 07:25:00 | I don't think it was a waste of time. I like the sound of the complaints scheme. And there was the business of them having to refund me - although they don't because I already got the refunds... And he did take the time to reply - most letters to MPs probably get filed in the bin. |
pctek (84) | ||
| 484280 | 2006-09-13 08:23:00 | Dear (pctek) (abridged version) I am advised you have changed providers and that Telecom (now) offers to refund you all monthly charges from when you started to experience problems. (more stuff edited) Yours sincerely Hon David Cuncliffe :thumbs: So in short writing to him was a waste of time. Uh, reread it, I don't think a refund was a waste of time |
Myth (110) | ||
| 484281 | 2006-09-13 08:41:00 | pctek had already let us know that she had been getting refunds for some time from Telecom. The Minister's staff approached Telecom who said "Tough get used to it." or similar. Cuncliffe tries to claim that things will get better "You may be aware I have announced a comprehensive package to improve broadband services in NZ." without facing the reality that in small rural towns not much will change. |
PaulD (232) | ||
| 484282 | 2006-09-13 10:52:00 | Geez........ I may have also mentioned that while this was all going on Telecom insisted I contact other broadband users here and get them to report their speeds also to "prove it was the exchange and not an individual problem". Which I did. And mentioned that having done so, many others were also awaiting the results from Telecom on the matter. They then decide that as the "speed is now considered acceptable" they would not be doing any work on the exchange. I thought this might be of interest to the Minister for Unbundling. He obviously thought it was worth a bit of time too. No I don't expect miracles here or in other small towns with similar situations but it is nice they are going to set in place a complaints process which is more than we get now - and Telecom have been offering refunds to others now as well. So I feel it was worth my while emailing him. And while my refunds have ended now I have moved providers, its the turn of all the other Xtra users down here now. I passed his note along the line, pointing out the refund bit especially. |
pctek (84) | ||
| 1 | |||||