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| Thread ID: 94119 | 2008-10-15 02:43:00 | Seagate RMA | hueybot3000 (3646) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 712436 | 2008-10-15 04:00:00 | I sent off my drives to Singapore. Talk about crap :( I ended up with some even better drives though (the fastest single platter 7200.10 drives). |
trinsic (6945) | ||
| 712437 | 2008-10-15 04:09:00 | I've always sent to Singapore, they are very good and the turnaround time is amazing, considering they are going that far. normally costs about $20 to send a drive, seems reasonable to me. I'd much rather go straight to seagate than whoever I bought it from, thats if the drive is out of it's normal 1 year straight replacement warranty from wherever you bought it from. | wratterus (105) | ||
| 712438 | 2008-10-15 04:17:00 | after talkin to seagate im sendin it to oz, apparently thats the closest I would be getting the dealer to do all that. You are covered by the CGA. www.consumeraffairs.govt.nz Its the dealers responsibility to sort it not yours. :) |
Trev (427) | ||
| 712439 | 2008-10-15 04:23:00 | I would be getting the dealer to do all that. You are covered by the CGA. www.consumeraffairs.govt.nz Its the dealers responsibility to sort it not yours. :) No need to even bring the CGA into it really - Quite simple, Trev's right -:thumbs: get the dealer to sort it - Assuming they brought the drives from a NZ importer, the shop fills out a RMA to the NZ supplier - gets a RMA number - drives sent - NZ supplier tests drives, replaces if faulty, shop gives them to customer. The NZ supplier handles the dealings with seagate. The 1 year warranty is put on by the shop - NOT seagate. |
wainuitech (129) | ||
| 712440 | 2008-10-15 19:03:00 | get the dealer to sort it - , the shop fills out a RMA to the NZ supplier - gets a RMA number - drives sent - NZ supplier tests drives, replaces if faulty, shop gives them to customer . The NZ supplier handles the dealings with seagate . Thats great if he bought it from an ethical, decent shop . Obviously he didn't or they wouldn't be saying 1 year . I have come across this before, and if the shop won't budge, you can go through the long involved fight process or the much faster return to Seagate process . Its fast . Real fast . I was surprised how fast considering its SIngapore . Next time the idea is to buy from a reputable shop . |
pctek (84) | ||
| 712441 | 2008-10-15 20:29:00 | Next time the idea is to buy from a reputable shop. Theres the key words :thumbs: we have seen this happen a few times - a reputable shop, may cost a dollar or two more but the backup service is worth it. | wainuitech (129) | ||
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