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Thread ID: 94130	2008-10-15 06:41:00	Windows Explorer Keeps restarting	spaceman8815 (4112)	Press F1

Post ID	Timestamp	Content	User
712465	2008-10-15 06:41:00	I have Windows Vista Home Premium on my acer 5101 laptop with 3 GB RAM. Every time i try to use a windows program (eg browsing files/folders) and then exit the window, explorer.exe says 'windows explorer has stopped working' and then restarts the program. It doesn't do it for any other non windows programs like firefox. I have scanned with avast (and boot scan), super anti spyware, eset online scanner and have found nothing. I have also cleaned with ccleaner and also used it to repair some registry files, but still nothing. My firewall is 'Comodo Firewall Pro' Another problem which may or may not be related is that after the laptop has been turn off for a while (eg. turned off over night) and then when i turn it back on the computer turns on but the screen stays off, restarting the computer again fixes it but it does it every day. Below is a Hijackthis log: note: OccultWatcher.exe is a program i have installed. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:16:25 p.m., on 15/10/2008 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18000) Boot mode: Normal Running processes: C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\RtHDVCpl.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\Program Files\COMODO\Firewall\cfp.exe C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE C:\Program Files\Xnet Usage Monitor\XNetUsage.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe C:\Windows\system32\wbem\unsecapp.exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\system32\mstsc.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Windows\explorer.exe C:\Windows\system32\SearchFilterHost.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.us.acer.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [ avast! ] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [OccultWatcher] "C:\Program Files\Occult Watcher\OccultWatcher.exe" O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: Xnet Usage Monitor.lnk = C:\Program Files\Xnet Usage Monitor\XNetUsage.exe O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing) O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - www.eset.eu O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.ex e O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe -- End of file - 8366 bytes	spaceman8815 (4112)
712466	2008-10-15 06:50:00	I know Avast (ashserv.exe) can make my computer in XP freeze. When you go through folders in XP. Its happened here, and I have to kill my computer, then the icons disappear. Sometimes the desktop screen icons (and taskbar) disappear altogether (there's nothing on the screen at all). This is a known issue with Avast. I posted a thread on their forum. And by the looks of it, they have no fix. This may also apply to Vista, since youre using Avast as well Disable indexing in Windows search, whatever its called Uninstall all versions of Java, yours is out of date. Link below Tick these then tick fix checked Close browsers O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing)	Speedy Gonzales (78)
712467	2008-10-15 07:12:00	Seen this once - didn't have avast - Had Nor:yuck: - In the case I mentioned I turned off UAC and it fixed it. Go intot he control Panel, select user accounts Click Turn User Account Control on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Select the Use User Account Control (UAC) to help protect your computer check box to turn on UAC, or clear the check box to turn off UAC, and then click OK. Reboot - See if it does anything. Also open the Programs and features - look for a program called "Windows Warning" - if its there select it and click uninstall, it reads you have to reboot to uninstall but select no and click uninstall using recommended action.	wainuitech (129)
712468	2008-10-15 07:20:00	Have you looked in the Event Viewer for any error messages? You can find the Event Viewer under Control Panel > Administrative Tools > Event Viewer. Have a look at Windows Logs > Application.	Jen (38)
712469	2008-10-15 10:49:00	I looked in the event viewer and found the error for this. As below: Faulting application Explorer.EXE, version 6.0.6001.18000, time stamp 0x47918e5d, faulting module iefdm2.dll_unloaded, version 0.0.0.0, time stamp 0x48588784, exception code 0xc0000005, fault offset 0x038d16ce, process id 0x4c0, application start time 0x01c92eb259de361d. I looked up the file iefdm2.dll_unloaded on google and found it was to do with free download manager. So i uninstalled it and the problem is fixed. Will try installing it again tomorrow and see what happens.	spaceman8815 (4112)
712470	2008-10-15 15:50:00	Try this (support.microsoft.com) Also, if Free Download Manager's causing the problem you may like to conside another download manager such as Download Them All(favourite:D) Cheers blam	Blam (54)
712471	2008-10-15 17:50:00	iefdm2 . dll_unloaded was probably corrupted . Explorer . exe can crash if something is corrupt as well	Speedy Gonzales (78)
712472	2008-10-15 18:20:00	iefdm2 . dll_unloaded was probably corrupted . Explorer . exe can crash if something is corrupt as well Probably right there speedy :thumbs: I have the same Free Download manager on several Vista PC's - no problems at all .	wainuitech (129)
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