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| Thread ID: 73543 | 2006-10-24 08:39:00 | Telecom billing problems | rogerp (6864) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 493626 | 2006-10-24 08:39:00 | Today I received my telecom bill, and found that after being promised by telecom that they would match my previous toll phone providers prices, that they had switched my pricing back to their normal rates without informing me. Prevous months they were matching my old providers rates on an anytime plan, but after about 6 months, they had switched it off the anytime plan and I was now being billed daytime rates. When I phoned them I also found out that they had been charging me 2 lots of wiring maintence since 2001, when they should have only been charging one. They were only willing to credit back one year of this, as that is the maximum they said that they could credit back. They weren't able to explain why my toll calls had gone up, but said that I would have to pay another $10 per month to switch back to the anytime plan. I told them that I will be switching back to another provider. I hate companies that try to lure you to them by offering something verbally, and then when something goes wrong there was no record of it as it was all done verbally. Just wondering what provider people use of toll calls. Slingshots pricing looks good, but their are so many others out their with similar pricing. Who do people use? |
rogerp (6864) | ||
| 493627 | 2006-10-24 09:44:00 | When I phoned them I also found out that they had been charging me 2 lots of wiring maintence since 2001, when they should have only been charging one. They were only willing to credit back one year of this, as that is the maximum they said that they could credit back. So you haven't bothered checking the bill for 5 years but even so they can't charge more than 1 wiring maintenance charge per line (you do only have 1 line don't you?). This is quite different to being on the wrong calling plan etc. Don't let them fob you off with some BS limit on crediting this mistake. |
PaulD (232) | ||
| 493628 | 2006-10-24 10:09:00 | So you haven't bothered checking the bill for 5 years but even so they can't charge more than 1 wiring maintenance charge per line (you do only have 1 line don't you?). This is quite different to being on the wrong calling plan etc. Don't let them fob you off with some BS limit on crediting this mistake. I have a second number on the same line, but I was told by the person I spoke to that I should only be charged the one wire maintenance fee. I didn't initially realise it was an error, as it appeared under the other number, however when I asked for it to be cancelled, they told me that it shouldn't be on there anyway and they would give me a 1 year refund for it. I think Telecoms bills are intentially confusing this way. |
rogerp (6864) | ||
| 493629 | 2006-10-24 18:26:00 | If it's only 1 physical line, insist that you get a full refund of the 2nd mtce charge. Promise to take it further if they don't agree. | PaulD (232) | ||
| 493630 | 2006-10-24 18:55:00 | Telecom. Ho hum. | pcuser42 (130) | ||
| 493631 | 2006-10-24 20:02:00 | I switched to Ihug as they offer a flat rate of unlimited anytime of day toll calls for $20 a month. Beats $2 per call (max) with Telecom. |
pctek (84) | ||
| 493632 | 2006-10-24 20:30:00 | Actrix toll rates. Residential Plans CappedYap allows you to talk for a couple of hours for a capped low call charge. CappedYap is a no mess, no fuss plan. It is ideal for busy people with too many things to remember (our lives are busy enough already without adding more complications). You don't need to change your phone number or your phone. Features Excellent calling rates 24/7 Capped price for calls up to 2 hours Direct Dial access (no access number) One bill for your Internet use and Toll calls Free 0800 Help Desk support (8am-11pm, 7 days a week) Costs (all prices include GST) Destination Per min Destination Per min NZ National Calls $0.18 Ireland $0.25 NZ Mobile Calls $0.38 Japan $0.25 Australia $0.25 South Africa $0.61 China $0.25 United Kingdom $0.25 India $1.28 United States $0.29 Click Here for a full list of destinations and costs. Conditions In addition to the standard Actrix Terms and Conditions, and the ActrixTolls Terms and Conditions, the following conditions apply to the CappedYap plan: After the two hour capped time has expired you will be charged per minute at your standard rates. You will be charged a toll rate for all calls where you enter an area code, even if it would normally be a local call. If you wish to make a local call please do not dial an area code. Click here for our sign-up form now! *Capped calls apply to direct dial customers on Actrix Tolls plan. Capped calls apply all day, every day. Standard rates apply after 2 hours. |
Trev (427) | ||
| 493633 | 2006-10-24 20:41:00 | World Exchange - Brilliant, been with them for a number of years with no problems at all. Great rates too. www.wxc.co.nz |
smithie 38 (6684) | ||
| 493634 | 2006-10-25 08:04:00 | World Exchange - Brilliant, been with them for a number of years with no problems at all. Great rates too. www.wxc.co.nz Thanks for all your suggestions, there are some really good deals out there. |
rogerp (6864) | ||
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