| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 73968 | 2006-11-07 06:14:00 | A thing about the slow broadband | stu161204 (123) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 497204 | 2006-11-16 09:22:00 | Well as a new registered member, i have a little story to add, since i upgraded from Orcons 3.5/128 to max/max my speed had crashed to approx 700/768 and then it may spike to 5mb for a nano sec then back down to the 700/768. I have contacted Orcon 6 times and just get fobbed off about the congestion. I had a tech look at my issue, i have this all fully documented, been in contact with Tony Reid at TVNZ and still after 3 weeks my internet is the biggest joke I have come across since I have been on the net. I am a professional IT Engineer, worked in the field for 15 years and now manage an IT Network with 30 staff. These are my standard tests i do everynight and send to Orcon, i get a reply to say my call has been logged, and thats it. I have had 2 replies and still no one can give me an answer. This has been going on for 3 weeks now. This Orcons max/max plan. What a joke!!!!! Download Speed: 478 kbps (59.8 KB/sec transfer rate) Upload Speed: 398 kbps (49.8 KB/sec transfer rate Download Speed: 802 kbps (100.3 KB/sec transfer rate) Upload Speed: 662 kbps (82.8 KB/sec transfer rate) Download Speed: 685 kbps (85.6 KB/sec transfer rate) Upload Speed: 657 kbps (82.1 KB/sec transfer rate Download Speed: 562 kbps (70.3 KB/sec transfer rate) Upload Speed: 660 kbps (82.5 KB/sec transfer rate And now I keep losing my connection. What a Joke. I am going to the Consumers Institute and find out what i can do to sort this out. Stay tuned. |
axeman6032 (11410) | ||
| 497205 | 2006-11-16 09:52:00 | Welcome to PressF1 axeman6032 :) Keep at Orcon & your speeds will improved (as I think we have found out with Xtra & last week our connection was slow as anything & we where getting 20 / 50 KB/s 100KB/s & now we are getting: from NZDSL @ 10:44 PM Download Speed: 1340 kbps (167.5 KB/sec transfer rate) Upload Speed: 116 kbps (14.5 KB/sec transfer rate) Early on today I was getting 200 – 400 KB/s from NZDSL |
stu161204 (123) | ||
| 497206 | 2006-11-16 11:26:00 | Now try and spot the difference between these two replies from Xtra, the first one received on 31 October: "Our Response 31/10/2006 01:01 PM Thank you for your email . I apologise that the Go Large plan has not meet your expectations . We are aware some customers have been experiencing congestion and slow connections speeds on the Go Large plan . We apologise for this and we have made adjustments to our network to rectify the issue and continue to monitor the situation very closely . Thank you for your patience in this matter and please be assured we are constantly trying to improve your Xtra broadband experience . Kind regards " And now this one received on 6th November: "Our Response 06/11/2006 12:55 PM Hi Terry Thank you for your email . I apologise that the Go Large plan has not meet your expectations . We are aware some customers have been experiencing congestion and slow connections speeds on the Go Large plan . We apologise for this and we have made adjustments to our network to rectify the issue and continue to monitor the situation very closely . Thank you for your patience in this matter and please be assured we are constantly trying to improve your Xtra broadband experience . Regards, Broadband Team Adsl_helpdesk@telecom . co . nz " This is a pro-forma response already written by 31st October, just a few days after unleashing . It has already been posted on this forum elsewhere . This really makes me mad! . I got that very same email from them today! . Not only are they not delivering the product we're paying for but there also not listening to a word we are saying!!!! . Does anyone have any idea what we can do about this?obviously we can't just talk to them . How about organising a protest or somthing? |
cfodder (11411) | ||
| 497207 | 2006-11-16 12:02:00 | Please understand, Theresa is only offering Broadband, why should you get fast as well? It is for sending e-mails with enormous linelengths to suit the widescreen monitors. Don't be greedy. | R2x1 (4628) | ||
| 497208 | 2006-11-16 18:45:00 | What a Joke. I am going to the Consumers Institute and find out what i can do to sort this out. Stay tuned. Let me save you the time and trouble. Nothing. Telecom - who own all the equipment so it doesn't matter who you are with, know all this which is why they added the small print. "Up to X speed", "as fast as possible" etc. Join the club. |
pctek (84) | ||
| 497209 | 2006-12-09 07:43:00 | Xtra's Test: Dl time: 2.437 secs, Size: 520 Kb, Est line spd: 1741.2 (kb/sec), Est line spd: 213.4 (kb/sec). TestMyNet Test: conn: 71 Kbps or 0.1 Mbps, You downloaded at: 9 kB/s, You are running: 1 times faster than 56K and can download 1 mb in 113.78second(s) OpenOffice d/l with Opera 9.02: 7.4 kb/sec. Screen shots & pdfs of web pages available to support the above. All run in a 2 minute period begining 17:30, 09/12/2006. Many ph calls to Xtra support over a 2 week period - different story, questions etc each time. No nearer to fix. It all turned to sh*t the night I switched from that provider that sounds like a big porpise where speeds were excellent but the 25gb a month I needed was too expensive. Funny how every man & his dog decided to download movies just as I switched and they have kept at it 24/7 ever since. Go Large - large amount of bs ... (actually I have recordings of my support calls and proof of deliberate? lies). |
mineja (11412) | ||
| 497210 | 2006-12-09 22:33:00 | I only get 20kbps max viewing webpages or downloads but with a download manager it is fullspeed to what I connected. Any programs that use the same methods as a download manager but on http :)? | trinsic (6945) | ||
| 1 2 3 | |||||