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Thread ID: 94504	2008-11-01 12:41:00	Need help fixing someones dial up urgently!	jamesyboi (6579)	Press F1

Post ID	Timestamp	Content	User
716505	2008-11-01 23:40:00	Changing the audio jack from the back to front shouldn't have caused the modem to not detect - But you never know. The only reason I did that was because after having a fiddle with it...... windows stopped booting at all.. and just went to a black screen.... Thats a possible sign of a failed modem - If a modem is faulty it can stop a PC from Booting - fault finding:D 101 - if a PC doesn't boot, start removing / changing hardware that's not required to obtain a successful boot until it does - 1st item remove modem. Since the Modem is now not detecting it may have failed - only takes a split second of a power surge down the telephone line and "poof" - gone. What I would do as I put above - remove the modem from the PC, try another PCI slot, if it doesn't detect try another modem. Its a process of elimination to find the fault.	wainuitech (129)
716506	2008-11-02 00:21:00	Changing the audio jack from the back to front shouldn't have caused the modem to not detect - But you never know . Thats a possible sign of a failed modem - If a modem is faulty it can stop a PC from Booting - fault finding:D 101 - if a PC doesn't boot, start removing / changing hardware that's not required to obtain a successful boot until it does - 1st item remove modem . Since the Modem is now not detecting it may have failed - only takes a split second of a power surge down the telephone line and "poof" - gone . What I would do as I put above - remove the modem from the PC, try another PCI slot, if it doesn't detect try another modem . Its a process of elimination to find the fault . Thanks for taking over . . . I am 'way over my head if it's not changing a drive or inserting a CD . I'm THIS close to being a Linux expert though . . . but don't ask! I was responding (last night) to a question that was growing a beard for waiting so long for a response . I was trying to send some sunshine up his tailpipe (US expression . . a good thing) to help him hang on 'till the posse showed up . SoCal is a few lightyears away from Upsidedown Land and we get our sunshine here at different times than youse guys . . I was up; youse was sleeping .	SurferJoe46 (51)
716507	2008-11-02 00:34:00	Thanks for taking over . . . I am 'way over my head if it's not changing a drive or inserting a CD . I'm THIS close to being a Linux expert though . . . but don't ask! I was responding (last night) to a question that was growing a beard for waiting so long for a response . I was trying to send some sunshine up his tailpipe (US expression . . a good thing) to help him hang on 'till the posse showed up . SoCal is a few lightyears away from Upsidedown Land and we get our sunshine here at different times than youse guys . . I was up; youse was sleeping . :lol: at 1 . 41am when the time showed as being posted- personally I was :sleep close to being a Linux expert though . . . but don't ask Com'on Joe- you should know better than to say " dont ask" - :D The first thing regarding this problem that jamesyboi is having (apart from a sore gut & lack of sleep) is to determine has the modem actually failed or is there a software problem - No point in trying to fix software if "The hardware has left the building" (so to speak) .	wainuitech (129)
716508	2008-11-02 00:49:00	I'd like to think its a modem/sound conflict related problem as the lady told me after her son mucked it up he said all he did was change where the speakers were plugged into.	jamesyboi (6579)
716509	2008-11-02 00:50:00	do this at your own risk Unfortunately not being his PC, its become the ladies risk. im a freakin video store clerk for crying out loud! - not a comptuer technician. the F10 on boot thing didn't give much prompt but I dont think it erased her harddrive contents Exactly. So you either come o here and ask BEFORE doing anything major or recommend she take it to a tech or call one out. Why did you not do either of those things? If F10 didn't give any prompts then its not one that gives you optional restores. It does format and restore. You don't thnk it erased it? Best to check. Seeing as her desktop is back at default I'd say yes it has erased it. In which case she may be a tad upset about that and any chance of retrieving her stuff would be made worse by more fiddling around with it.	pctek (84)
716510	2008-11-02 01:11:00	Does a HP offer BIOS Post beeping as an option? What about Safe Mode when this all gets sorted out, sordidly, that is . The "Don't ask" part is the standing joke that I have NEVER GOTTEN A LINUX PROGRAM TO RUN . . . EVER . . . ON ANYTHING I OWN . . . EVER . . . . . thus, I am an expert in Non-Installation Linux Systems Techniques -1A - (NILST for short) Send my Nobel Prize money to my PayPal account .	SurferJoe46 (51)
716511	2008-11-02 01:40:00	I'd like to think its a modem/sound conflict related problem as the lady told me after her son mucked it up he said all he did was change where the speakers were plugged into. You're choice - but from what you have described, and two actual Service techs have said the same thing (Check to make sure the modem is faulty - Pctek said it in post #3, and I said the same thing) unless you are prepared to try different suggestions then I wont bother offering help. (and I'm sure others wont either). If you are so sure its a modem / sound conflict - please advice does the audio - normal sound work ?? if so there is unlikely a conflict - if there is a conflict then it would show in the device manager with a yellow exclamation mark !, but all that's been advised is the modem is not showing.	wainuitech (129)
716512	2008-11-02 01:53:00	You're choice - but from what you have described, and two actual Service techs have said the same thing (Check to make sure the modem is faulty - Pctek said it in post #3, and I said the same thing) unless you are prepared to try different suggestions then I wont bothering offering help . (and I'm sure others wont either) . If you are so sure its a modem / sound conflict - please advice does the audio - normal sound work ?? if so there is unlikely a conflict - if there is a conflict then it would show in the device manager with a yellow exclamation mark !, but all that's been advised is the modem is not showing . I too am going for the smoked modem card . . but when I had that modem/sound card conflict, the sound worked perfectly . There's too much weight of evidence against the modem even though there was a reported incident of moving audio plugs around . I bet if anything, that would solely mess with the sound card and leave the modem alone . . but there's always the "Murphy Syndrome" to consider . In the problem I had, the sound card somehow just hooked into the modem and would not let the modem shut off even though the modem itself didn't work . It just SHOWED up as the driver was working correctly and all the good reports . . yadda, yadda . Same thing with the sound card . . they both never had the yellow exclamation marks . . . I hadda burn it all down and re-install XP . It wasn't a fun time for me . It wasn't one of my HPs either . . . but my home-built SOYO-AthlonXP that got messed with . For what it's worth, I think HPs are anal anyway . Give me a good ol' Dell any time . I can accidentally drop a Dell down a flight of stairs and it still works . Been there: done it . :eek:	SurferJoe46 (51)
716513	2008-11-02 04:28:00	Agere Systems PCI-SV92PP Soft Modem is the name of the driver that is on my mums HP computer that is provided with her unitech course... its the same driver as the one im trying to get working, and the hardware / windows environment is similar. On my mums its says the modem is attatched to COM3, but it doesn't say its attatched to anything on the ladys computer. Also when I try to add a new modem driver it allows me to select to install on COM1 where there is no option to install anywhere on the ladys computer, I also rememebered that the USB ports on her PC didn't respond when i plugged my flash drive in - which is around the time black screens of death came	jamesyboi (6579)
716514	2008-11-02 04:35:00	No offence intended here jamesyboi, but I strongly recommend you take this to a tech who knows what they are doing. Note also that you are unlikely to get much help here unless you actually listen to the people who are giving you advice - both pctek and wainuitech are highly skilled people who do this stuff for a living, so it would be wise to follow their recommendations.	Erayd (23)
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