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Thread ID: 94578	2008-11-04 09:04:00	DVD drive trouble	samnorr (13776)	Press F1

Post ID	Timestamp	Content	User
717358	2008-11-04 09:04:00	I have been experiencing a very frustrating problem with my Windows XP computer lately. Sometimes when I place a disk into the DVD-ROM drive, it starts up fine but then simply stops working after a few minutes. If I try to access the drive through Windows Explorer or My Computer at this time it will just show up blank, like the disk is empty. If I attempt to access it with the command prompt I get an "Access is denied" message. Usually the only way to get the drive working again is to restart the computer, which is pretty annoying since mine takes about a quarter of an hour to start up. And even than the problem usually repeats itself all over again. I have tried downloading and running the "Resolve CD Access Problem" Guided Help from the Microsoft Knowledge Base site, which seemed to help temporarily (and also mucked up iTunes, which I had to reinstall), but then the problem just came right back again a few days later. Hopefully someone knows of this problem and can offer me some advice.	samnorr (13776)
717359	2008-11-04 09:16:00	Have you checked the Event Viewer log for error messages when this happens? You can find the logs under Control Panel > Admin Tools > Event Viewer log. Have a look at System and Application logs. Your computer shouldn't be taking 15 minutes to finish loading the desktop either.	Jen (38)
717360	2008-11-04 09:16:00	mine takes about a quarter of an hour to start up Thats a worry to start with. What are the spec's of the PC - RAM , CPU Also , when the PC first Boots, does it appear to "Hang" when detecting the hardware, or is it slow when the OS is loading.	wainuitech (129)
717361	2008-11-04 10:32:00	Have you checked the Event Viewer log for error messages when this happens? You can find the logs under Control Panel > Admin Tools > Event Viewer log. Have a look at System and Application logs. Your computer shouldn't be taking 15 minutes to finish loading the desktop either. I found multiple entries of these two different types of CD-ROM related messages under the System category: Event Type: Error Event Source: Cdrom Event Category: None Event ID: 7 Date: 04/11/2008 Time: 8:41:59 p.m. User: N/A Computer: COMPUTER Description: The device, \Device\CdRom0, has a bad block. For more information, see Help and Support Center at go.microsoft.com Data: 0000: 03 00 68 00 01 00 b8 00 ..h...¸. 0008: 00 00 00 00 07 00 04 c0 .......À 0010: 00 01 00 00 9c 00 00 c0 ....œ..À 0018: 00 00 00 00 00 00 00 00 ........ 0020: 00 70 8e 02 00 00 00 00 .pŽ..... 0028: e5 cd af 00 00 00 00 00 åͯ..... 0030: ff ff ff ff 01 00 00 00 ÿÿÿÿ.... 0038: 40 00 00 84 02 00 00 00 @..„.... 0040: 00 20 0a 12 48 02 00 40 . ..H..@ 0048: 00 00 00 00 0a 00 00 00 ........ 0050: 00 00 00 00 a0 38 61 8a ....*8aŠ 0058: 00 00 00 00 70 4e 5a 8a ....pNZŠ 0060: 02 00 00 00 ce 51 00 00 ....ÎQ.. 0068: 28 00 00 00 51 ce 00 00 (...QÎ.. 0070: 04 00 00 00 00 00 00 00 ........ 0078: f0 00 03 00 00 51 ce 10 ð....QÎ. 0080: 00 00 ff 10 11 00 00 00 ..ÿ..... 0088: 00 00 00 00 00 00 00 00 ........ Event Type: Warning Event Source: Cdrom Event Category: None Event ID: 51 Date: 04/11/2008 Time: 8:41:07 p.m. User: N/A Computer: COMPUTER Description: An error was detected on device \Device\CdRom0 during a paging operation. For more information, see Help and Support Center at go.microsoft.com Data: 0000: 03 00 68 00 01 00 b8 00 ..h...¸. 0008: 00 00 00 00 33 00 04 80 ....3..€ 0010: 2d 01 00 00 10 00 00 c0 -......À 0018: 00 00 00 00 00 00 00 00 ........ 0020: 00 f0 8c 02 00 00 00 00 .ðŒ..... 0028: d4 c0 af 00 00 00 00 00 ÔÀ¯..... 0030: ff ff ff ff 01 00 00 00 ÿÿÿÿ.... 0038: 40 00 00 84 02 00 00 00 @..„.... 0040: 00 20 0a 12 48 02 00 40 . ..H..@ 0048: 00 00 00 00 0a 00 00 00 ........ 0050: 00 00 00 00 a0 38 61 8a ....*8aŠ 0058: 00 00 00 00 70 4e 5a 8a ....pNZŠ 0060: 02 00 00 00 98 51 00 00 ....˜Q.. 0068: 28 00 00 00 51 98 00 00 (...Q˜.. 0070: 1a 00 00 00 00 00 00 00 ........ 0078: f0 00 25 00 00 51 9e 10 ð.%..Qž. 0080: 28 00 00 10 64 00 00 00 (...d... 0088: 00 00 00 00 00 00 00 00 ........	samnorr (13776)
717362	2008-11-04 10:53:00	Thats a worry to start with. What are the spec's of the PC - RAM , CPU Also , when the PC first Boots, does it appear to "Hang" when detecting the hardware, or is it slow when the OS is loading. It has 2GB of DDR RAM and an AMD 64 Athlon 3200+ CPU. It goes fine until it loads Windows and I click on the username to log in. It just takes a very long time to load on all the programs that run at startup (you can see these from my HJL log on one of my other posts pressf1.pcworld.co.nz). I've always just assumed it took so long because I have so many startup items and an old IDE hard drive.	samnorr (13776)
717363	2008-11-04 11:03:00	Try changing the IDE cable (If its IDE) Look in device manager, (or the BIOS), and see if its in PIO or DMA mode	Speedy Gonzales (78)
717364	2008-11-05 01:42:00	Try changing the IDE cable (If its IDE) Look in device manager, (or the BIOS), and see if its in PIO or DMA mode How do I do that? I just tried looking in both the device manager and the BIOS and I couldn't find the setting.	samnorr (13776)
717365	2008-11-05 01:49:00	Download the UBCD (www.ultimatebootcd.com) ISO, burn it to a CD using ImgBurn (www.imgburn.com), boot off it and run HDD and RAM diagnostics. Make sure the HDD diag you run is from the manufacturer of your HDD, run Memtest86+ for the RAM.	wratterus (105)
717366	2008-11-05 01:52:00	How do I do that? I just tried looking in both the device manager and the BIOS and I couldn't find the setting. Wherever it lists the hdd's / cd's / ide devices in the BIOS Double click on it, it should show if its PIO, or DMA In device manager go to IDE / ATA / Atapi controllers. Click on the + whatever / IDE connection the device is on. Then the advanced settings tab	Speedy Gonzales (78)
717367	2008-11-05 02:04:00	In device manager the "Let BIOS select transfer mode" box is ticked and "Ultra DMA 2 - Ultra33" is selected.	samnorr (13776)
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