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| Thread ID: 74069 | 2006-11-10 06:15:00 | Telecom says my lines are too good | pctek (84) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 497938 | 2006-11-10 06:15:00 | Hows this: Next door got moved to full speed. Her router reports 8000, her actual is still averaging 600k. Xnet moves me to full speed. My router reports around 1900 odd usually, it still did. Xnet said its my low SNR and gets Telecom to send a tech out to the exchange. Downer dude knocks on the door and says its all fine - well apart from the age of the exchnage that is, he says I could have rubbish lines and still get a good connection cause I'm so close. So go back to Xnet who say no no its a fault. They go back to Telecom who say its all fixed now. Reboot and this time router reports 1824. Worse. Hmm. Anyway Xnet hassled Telecom again and he really doesn't want to know anymore - the router now reports 3360. And get this, Telecom says my line is too clean, resistnace is 70 and I could bump it up to 200 and that would help me get a better connect speed. They have problems with people who have rubbish lines, high resistance and stuff, mine is now apparently too good. Shall I hook our big exchange bells up do you think? That should stuff the line up a bit. (joke) Personally I've heard everything from Telecom now..... BTW my attenuation is 11, SNR is 4 and resistance is 70. |
pctek (84) | ||
| 497939 | 2006-11-10 06:18:00 | I assume you are quite close to the exchange in that case. It is a known problem and can be fixed as your say by increasing the length of the line with more capacitance. | EX-WESTY (221) | ||
| 497940 | 2006-11-10 06:25:00 | Resistance is futile pctek... No solution to ypur problem, but I'd have to award you five stars and a pink fluffy duck for staying power. Better be careful or you might start getting non-human calls from *cough* unknown automated dialing machines at *cough* phone numbers we are not at liberty to divulge :thumbs: |
Shortcircuit (1666) | ||
| 497941 | 2006-11-10 06:33:00 | Just for kicks, I just been reading their ToR. # Xtra is unable to provide specific performance guarantees, however we are committed to providing a consistent and reliable service # While we always strive to provide a consistent service, there are a number of factors that influence reliability. For this reason, we do not guarantee connection speed bandwidth, latency (delay) or bit rate through our broadband network at any one point in time # As the Xtra Broadband service can occasionally go down, we do not recommend it for 'important' purposes. We cannot guarantee how quickly we can resolve problems with the network # The stability and performance of your Xtra Broadband service can be affected by a number of potential faults. A fault can commonly originate from our network, your modem or your computer. If the service is not meeting your expectations, our Customer Support team are trained to help you identify where the potential fault lies # Occasionally network outages do occur. When they do we record a message about the fault which you can hear when you call 0800 22 55 98. There is no charge for fixing faults during our normal business hours except where you, or anyone you are responsible for, cause the fault or if the fault lies with your own equipment (e.g. your computer) # If a Telecom service technician does visit your premises and finds that there are no problems with the network you will be required to pay the cost of the service technician being sent out. We will let you know in advance what the potential charges to you could be |
Nomad (952) | ||
| 497942 | 2006-11-10 06:36:00 | # As the Xtra Broadband service can occasionally go down, we do not recommend it for 'important' purposes . Absolutely love that line :p |
Shortcircuit (1666) | ||
| 497943 | 2006-11-10 06:39:00 | Gee we covered this fault in the ADSL advanced training course last week. anyone want my handbook? ;-) | EX-WESTY (221) | ||
| 497944 | 2006-11-10 06:42:00 | I assume you are quite close to the exchange in that case. It is a known problem and can be fixed as your say by increasing the length of the line with more capacitance. Ah yes - capacitance. Not resistance - WHich is what the Telecom dude was spouting. Nah...its all drivel. We have a manky exchange. I know this. The only reason I bothered at all as the router didn't get its expected new speed. Never mind actual download speeds......reported router speed. Now it has. Well sort of. It worried the poor Xnet guy that it didnt say 8000 - he really didn't want to have to talk to Telecom again so I let him off. For now anyway. I've heard it all before from Telecom. Actually it confused them a bit. As broadband is with Xnet, phone is with Ihug. Who do you call? haha. Fluffy duck please but not pink, I hate pink. Blacks probably a suitable colour.... |
pctek (84) | ||
| 497945 | 2006-11-10 06:44:00 | Gee we covered this fault in the ADSL advanced training course last week. anyone want my handbook? ;-) Oh yes? So what - all of us in Wyndham here have too good lines? Oh dear, perhaps we could arrange the exchange to be moved a few Kms down the road then. |
pctek (84) | ||
| 497946 | 2006-11-10 06:51:00 | This was mentioned in the Alcatel report that had a mixed reception. Some modems have firmware that isn't the best and when confused they pick unexpected line speeds (probably something "safe"). I don't know how common this is. I tested most of the available models back in 2000 and didn't find any that did this but they've got cheaper and nastier since. |
PaulD (232) | ||
| 497947 | 2006-11-10 07:04:00 | I assume you are quite close to the exchange in that case. It is a known problem and can be fixed as your say by increasing the length of the line with more capacitance.I believe this too. I personaly know an ex-Telecom adsl tech who's then department were baffled by this oddity... they had a test line and it was lousy, so they threw in a hundred or so metres more line and it resolved the problem. | Greg (193) | ||
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