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Thread ID: 94921	2008-11-17 16:53:00	my pc chrashes,please help	sweaver (14328)	Press F1

Post ID	Timestamp	Content	User
720892	2008-11-17 16:53:00	hi everyone, i am having real trouble converting an avi file to dvd file because when it gets to around about 30% my pc just turns off and it takes maybe one minute before i can switch it back on again, this also happens when my kids play a game or if i watch a film on the computer, i was wondering if anyone had the time to help me please, many thanks	sweaver (14328)
720893	2008-11-17 17:40:00	can you download Hijack this from my signature save it to your desktop install it and do a scan, save the log file and cut and paste it here for analysis. What's the specs of your computer, XP or Vista, CPU etc	gary67 (56)
720894	2008-11-17 18:07:00	hello my friend, thank you for your help, i have xp as my op system Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 19:04:17, on 2008-11-17 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16735) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\Program\Delade filer\Symantec Shared\ccSvcHst.exe C:\Program\Delade filer\Symantec Shared\AppCore\AppSvc32.exe C:\WINDOWS\system32\spoolsv.exe C:\Program\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program\EACCEL~1\FRAMEW~1\eac_productsvc.exe C:\Program\NORTON~1\NSR\Agent\VProSvc.exe C:\Program\NORTON~1\NORTON~1\NPROTECT.EXE C:\WINDOWS\system32\slserv.exe C:\Program\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE C:\WINDOWS\system32\svchost.exe C:\Program\Delade filer\Ulead Systems\DVD\ULCDRSvr.exe C:\WINDOWS\system32\wdfmgr.exe C:\Program\EACCEL~1\FRAMEW~1\eac_svc.exe C:\Program\Delade filer\Symantec Shared\ccApp.exe C:\WINDOWS\System32\alg.exe C:\Program\NORTON~1\NSR\Agent\NSRTray.exe C:\Program\VIA\VIAudioi\SBADeck\ADeck.exe C:\Program\Java\jre1.6.0_07\bin\jusched.exe C:\Program\Delade filer\Real\Update_OB\realsched.exe C:\WINDOWS\system32\ctfmon.exe C:\Program\Messenger\msmsgs.exe C:\Program\Google\GoogleToolbarNotifier\GoogleTool barNotifier.exe C:\Program\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe C:\Program\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program\eAcceleration\Station\station_bk.exe C:\Program\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program\Delade filer\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe C:\Program\Delade filer\Microsoft Shared\Windows Live\WLLoginProxy.exe C:\Program\Internet Explorer\iexplore.exe C:\Program\Spyware Doctor\pctsAuxs.exe C:\Program\Spyware Doctor\pctsSvc.exe C:\Program\Spyware Doctor\pctsTray.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\Program\Trend Micro\HijackThis\HijackThis.exe C:\WINDOWS\system32\wbem\wmiprvse.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program\Delade filer\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live inloggningshjälpen - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program\Delade filer\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program\google\googletoolbar1.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program\Google\GoogleToolbarNotifier\3.1.807.17 46\swg.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\Windows Live Toolbar\msntb.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program\Windows Live Toolbar\msntb.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program\google\googletoolbar1.dll O4 - HKLM\..\Run: [ccApp] "C:\Program\Delade filer\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [osCheck] "C:\Program\Norton AntiVirus\osCheck.exe" O4 - HKLM\..\Run: [NSRKey] C:\Program\NORTON~1\NSR\Agent\NSRTray.exe O4 - HKLM\..\Run: [Norton Save and Restore] "C:\Program\NORTON~1\NSR\Agent\NSRTray.exe" O4 - HKLM\..\Run: [NSWosCheck] C:\Program\Norton SystemWorks Premier\osCheck.exe O4 - HKLM\..\Run: [AudioDeck] C:\Program\VIA\VIAudioi\SBADeck\ADeck.exe 1 O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program\Delade filer\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program\Delade filer\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SoftwareStation] C:\Program\eAcceleration\Station\station.exe /b Startup O4 - HKLM\..\Run: [ISTray] "C:\Program\Spyware Doctor\pctsTray.exe" O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [swg] C:\Program\Google\GoogleToolbarNotifier\GoogleTool barNotifier.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOKAL TJÄNST') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Global Startup: hp psc 1000 series.lnk = ? O4 - Global Startup: hpoddt01.exe.lnk = ? O8 - Extra context menu item: &Windows Live Search - res://C:\Program\Windows Live Toolbar\msntb.dll/search.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java-konsol - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program\Norton SystemWorks Premier\Norton Cleanup\WCQuick.lnk O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program\Norton SystemWorks Premier\Norton Cleanup\WCQuick.lnk O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - iceblueeys.spaces.live.com O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSvcHst.exe O23 - Service: eAcceleration Notification Service (eac_notifysvc) - eAcceleration Corp - C:\Program\EACCEL~1\FRAMEW~1\eac_svc.exe O23 - Service: eAcceleration Product Manager Service (eac_productsvc) - eAcceleration Corp - C:\Program\EACCEL~1\FRAMEW~1\eac_productsvc.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program\Norton AntiVirus\isPwdSvc.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\Program\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\ccSvcHst.exe O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe O23 - Service: NBService - Nero AG - C:\Program\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: NMIndexingService - Nero AG - C:\Program\Delade filer\Ahead\Lib\NMIndexingService.exe O23 - Service: Norton Save and Restore - Symantec Corporation - C:\Program\NORTON~1\NSR\Agent\VProSvc.exe O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\Program\NORTON~1\NORTON~1\NPROTECT.EXE O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program\Spyware Doctor\pctsSvc.exe O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\Program\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE O23 - Service: Symantec Core LC - Unknown owner - C:\Program\Delade filer\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program\Delade filer\Symantec Shared\AppCore\AppSvc32.exe O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program\Delade filer\Ulead Systems\DVD\ULCDRSvr.exe -- End of file - 10218 bytes	sweaver (14328)
720895	2008-11-17 18:54:00	It might be overheating rip the sides off the boxes and clean out the dust especially on the fans	prefect (6291)
720896	2008-11-17 19:57:00	Yep, sounds like a heat issue or power supply fault. Clean out any dust form the heatsink (under the CPU fan) and other areas as suggested by prefect....	GR8Metal (14133)
720897	2008-11-17 19:59:00	I would go with power supply as well	prefect (6291)
720898	2008-11-17 20:20:00	thank you, but what do i do if it is a power supply problem Yep, sounds like a heat issue or power supply fault. Clean out any dust form the heatsink (under the CPU fan) and other areas as suggested by prefect....	sweaver (14328)
720899	2008-11-17 20:26:00	Whats the specs of the system?? You can tick these then tick fix checked Close browsers R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program\Delade filer\Ahead\Lib\NeroCheck.exe I would get rid of all the Symantec crap lol Uninstall all versions of Java, yours is out of date. Link below	Speedy Gonzales (78)
720900	2008-11-17 20:37:00	First we just have to isolate the issue to see IF it is a power supply problem. If you can let us know the specs of the system, we will try and give you as much advice as possible.	GR8Metal (14133)
720901	2008-11-18 08:28:00	thank you for your help but im a rookie with computers, What do you mean with specs of the system and how do i find them, many thanks First we just have to isolate the issue to see IF it is a power supply problem . If you can let us know the specs of the system, we will try and give you as much advice as possible .	sweaver (14328)
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