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| Thread ID: 94897 | 2008-11-16 18:56:00 | "this operation has been cancelled" help!! | chrisled (14324) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 720623 | 2008-11-16 18:56:00 | I bought a 2007 Dell Latitude D620 laptop from a company that were closing down. I downloaded Itunes, it launched automatically and i began uploading music. now when i try to launch it via the shortcut, or by double clicking an mp3 file on the desktop... I get the following error. "This operation has been cancelled due to restrictions in effect on this computer, please contact your systems administrator." The company has now shut down.. and i cant contact any admin obviously. HOW CAN I GET AROUND THIS?!?!?! any help would be greatly appreciated. Chris |
chrisled (14324) | ||
| 720624 | 2008-11-16 19:03:00 | Did you do a virus scan?? Does this message come up when you try and run anything? |
Speedy Gonzales (78) | ||
| 720625 | 2008-11-16 19:07:00 | No, no scan. I literally only turned the computer on yesterday. I havent really installed any other programmes yet, but paint and firefox are working fine. I seem to be able to run windows media player too. thanks for the quick reply. |
chrisled (14324) | ||
| 720626 | 2008-11-16 19:09:00 | Get hijackthis below, if you can. Get the install file. Install it. Click on scan the system and save a log. Copy and paste the log here |
Speedy Gonzales (78) | ||
| 720627 | 2008-11-16 19:23:00 | cool, when i run it it brings up a checklist. is that what i paste here? or do i need to select some, or all? |
chrisled (14324) | ||
| 720628 | 2008-11-16 19:24:00 | sorry, got it. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 19:26:53, on 16/11/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\McAfee\Common Framework\FrameworkService.exe C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE c:\Program Files\Utimaco\SafeGuard Easy\SgeCtl.exe c:\WINDOWS\system32\SgLogPlayer.exe c:\Program Files\Utimaco\SafeGuard Easy\WksCfgSrv.exe C:\WINDOWS\system32\CCM\CLICOMP\RemCtrl\Wuser32.ex e C:\WINDOWS\system32\CCM\CcmExec.exe C:\WINDOWS\Explorer.EXE C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE C:\Program Files\McAfee\Common Framework\UdaterUI.exe C:\Program Files\Apoint\Apoint.exe C:\Program Files\McAfee\Common Framework\McTray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\stsystra.exe C:\WINDOWS\system32\igfxsrvc.exe C:\Program Files\Utimaco\SafeGuard Easy\Ecview.exe C:\Program Files\Apoint\ApMsgFwd.exe C:\Program Files\Apoint\Apntex.exe C:\Program Files\Apoint\HidFind.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe C:\Documents and Settings\All Users\Start Menu\Programs\Startup\OQUpdateCheckerTool.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Windows Live\Messenger\usnsvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ilife278/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Irish Life and Permanent R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = ilife565:80 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 10.*;193.178.*;192.168.*;172.25.*;172.26.*;*.ilacl an1;cloasbrowser.irishlife.ie;epos.irishlife.ie;pe nsionplanet.irishlife.ie;sss.irishlifepermanent.ie ;cbrisk.irishlife.ie;administratorlogin.irishlife. ie;*.internal.irishlife.ie;*.internal;<local>;*.local F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [Bginfo] bginfo.exe c:\windows\bginfov4.bgi /timer:0 O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [EdWizard] "c:\Program Files\Utimaco\SafeGuard Easy\EdWizard.exe" as O4 - HKLM\..\Run: [SgeEcView] "c:\Program Files\Utimaco\SafeGuard Easy\Ecview.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: OQUpdateCheckerTool.exe O4 - Global Startup: Shortcut to Irish Life Desktop O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://ilife278/ O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - www.update.microsoft.com O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - www.update.microsoft.com O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = europa.internal O17 - HKLM\Software\..\Telephony: DomainName = europa.internal O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = europa.internal O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = europa.internal O20 - Winlogon Notify: NotLog - C:\WINDOWS\SYSTEM32\SGLogEx.dll O20 - Winlogon Notify: SGLogNotification - C:\WINDOWS\SYSTEM32\SGLogNotification.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspn et_state.exe (file missing) O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe O23 - Service: SafeGuard Easy Control (SgeCtl) - Utimaco Safeware AG - c:\Program Files\Utimaco\SafeGuard Easy\SgeCtl.exe O23 - Service: SafeGuard SGLOG Player (SgLogPlayer) - Utimaco Safeware AG - c:\WINDOWS\system32\SgLogPlayer.exe O23 - Service: SafeGuard Easy Workstation Server (WksCfgSrv) - Utimaco Safeware AG - c:\Program Files\Utimaco\SafeGuard Easy\WksCfgSrv.exe -- End of file - 7865 bytes |
chrisled (14324) | ||
| 720629 | 2008-11-16 19:39:00 | Is this a work computer, since its part of a domain? Thats probably why youre getting that message You can tick these then tick fix checked Close browsers O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe This maybe here, because youre on a domain O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present Uninstall all versions of Java, yours is out of date. Link for update below |
Speedy Gonzales (78) | ||
| 720630 | 2008-11-16 19:43:00 | So, how do I undomain myself, as it were? is that even a possibility? It was a work computer, not for me, but a friend of mine who worked there knew they were selling them off. If I tick and fix, am I good to go? I really appreciate the help. |
chrisled (14324) | ||
| 720631 | 2008-11-16 19:51:00 | Ok then, if its no longer on a domain , then you can tick these as well O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = europa.internal O17 - HKLM\Software\..\Telephony: DomainName = europa.internal O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = europa.internal O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = europa.internal The following may save you ticking the above europa.internal entries Also make sure you right mouse on my computer / properties (on the desktop) And then go to the computer name tab, click on to rename this computer, or join a domain, click change Change it to workgroup, and give it a name MSHOME should be OK. If it hasnt got a name. Then OK Then reboot. See if that fixes it |
Speedy Gonzales (78) | ||
| 720632 | 2008-11-19 20:00:00 | Hi Again, your last post certainly got me off the domain alright!! i wasnt able to sign back on again!! I am on my old laptop now, i wiped the HD on the other one and reinstalled xp pro . now i have a few more problems . I have never wiped a hd before, i literally have no programmes on it now . I have a phillips wireless card AND an ethernet cable . neither of which are allowing me to connect to the web . I have this laptop wirelessly connecting, along with the imac and the ps3 . so its not a modem problem . The phillips card is recognising the network . but i am getting that blank unable to connect page each time . how does one set up a connection from scratch, and how can i allow windows to manage my wireless connections and not the phillips programme . Sorry for the long post Chris . |
chrisled (14324) | ||
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