| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 95528 | 2008-12-09 10:16:00 | Xnet down? | Chilling_Silence (9) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 727081 | 2008-12-16 01:01:00 | *chants* Orcon! Orcon! Orcon! For that matter telescum have been pretty reliable of late. :D |
wratterus (105) | ||
| 727082 | 2008-12-16 01:06:00 | Yeah no contract here .. and Orcon have no contract when you sign up too, awesome! No disconnection fee? Even better! Its risk-free trial ... We just went offline yet AGAIN! Xnet.co.nz website down, yet again! I rang them and harassed them, they basically said "Because you're a home user, we dont care, deal with it or take a hike". Bastards! Their VFX quality / service lately has been quite bad too .. and when you call the helpdesk you can *soo* tell its g729 :p I know, I just called them to ask about the refunds that we'll be getting for all the downtime that we've been having (1.8% over the last week by their admission. Appalling) and they said because you're a residential customer, our services are un-guaranteed. I will never speak badly of Woosh ever again. I thought you were with Xnet already BW?? Well at least if I do move to another ISP, I wont be paying Xnet anything :p We only moved about 1-2 weeks ago Speedy. Talk about a bad decision :lol: |
beeswax34 (63) | ||
| 727083 | 2008-12-16 01:40:00 | I know, I just called them to ask about the refunds that we'll be getting for all the downtime that we've been having (1.8% over the last week by their admission. Appalling) and they said because you're a residential customer, our services are un-guaranteed. I will never speak badly of Woosh ever again. We only moved about 1-2 weeks ago Speedy. Talk about a bad decision :lol: Thats rubbish, residential customers are covered by the consumer gurantees act, so you would have more right to a refund, not less. I too am wanting to move from xnet, due to bad peak time speeds, and now becuase it has been unreliable. That is the reason I switched from Slingshot.. However I am not able to find another ISP that compares in terms of price and flexibility of plans. I am considering Telecom, as they offer ADSL 2+, where XNet is only ADSL, but there plans are not flexible and they require a contract and will charge you if you break the contract. |
robbyp (2751) | ||
| 727084 | 2008-12-16 01:43:00 | Well true Xnet is ADSL. BUT, that depends on the plan. The river plan is ADSL only. Some of the others are ADSL2 tho. If I changed plans I wouldnt be paying, since I joined BEFORE this charge came in. Too bad if they want me to pay, I wont be |
Speedy Gonzales (78) | ||
| 727085 | 2008-12-16 01:49:00 | Well true Xnet is ADSL . BUT, that depends on the plan . The river plan is ADSL only . Some of the others are ADSL2 tho . If I changed plans I wouldnt be paying, since I joined BEFORE this charge came in . Too bad if they want me to pay, I wont be Thats stange, the River plan is advertised as FLS down, and they other plan FLood, is also advertised as FLS down, so I would expect that they would be the same speed down . There is no mention of ADSL2+ on their website . I did email them a while ago about ADSL 2+ but never got a reply . I too joined xnet before they brought in that charge . However if I moved to telecom, and found them to be rubbish, and wanted to change ISP again, I would then have to pay $200 fee . I may wait for Wellington to become unbundled, which should bring in some better packages . |
robbyp (2751) | ||
| 727086 | 2008-12-16 01:56:00 | I sent Xnet an email a while ago, they replied saying the river plan is ADSL only (the exchange or whatever for it) . Even if youre using an ADSL2+ modem, on the river plan it wont be ADSL2+ speeds . However, the flood and the torrent plan are ADSL 2+ The diff between flood and river, would be the upload speed 128k / FLS Not the download speed |
Speedy Gonzales (78) | ||
| 727087 | 2008-12-16 02:44:00 | I know, I just called them to ask about the refunds that we'll be getting for all the downtime that we've been having (1 . 8% over the last week by their admission . Appalling) and they said because you're a residential customer, our services are un-guaranteed . Having read that I rang to ask the same question . Being a BUSINESS customer of theirs . They told me it would take a week to get a response on what, if any, compensation I get . They all wanted me to talk to techs first . I said I'm not interested in discussing the faults, the email fault is still ongoing and no ETA is possible so all I want to know is what compensation I can expect . A week to tell me . . . . . . . . . . . . . . . . Hah . |
pctek (84) | ||
| 727088 | 2008-12-16 03:07:00 | Orcon is looking prettier and prettier by the minute ... Not quite as flexible plans, but their Orcon+ network really rocks! |
Chilling_Silence (9) | ||
| 727089 | 2008-12-16 03:09:00 | Moved. Orcon. Quite funny really. I have business landline with them - and calling with Xnet, which can stay......... Now broadband with Orcon. And I have a child account with broadband, calling and landline with Orcon. Makes it nice and confusing....... None of which is my home arrangement. Thats with another lot altogether........ |
pctek (84) | ||
| 727090 | 2008-12-16 03:11:00 | Having read that I rang to ask the same question. Being a BUSINESS customer of theirs. They told me it would take a week to get a response on what, if any, compensation I get. They all wanted me to talk to techs first. I said I'm not interested in discussing the faults, the email fault is still ongoing and no ETA is possible so all I want to know is what compensation I can expect. A week to tell me................ Hah. Yea I'm a business customer and we have xnet at home too. That offer to change to the new TelstraClear fibre is looking better all the time. |
CYaBro (73) | ||
| 1 2 3 4 5 6 7 8 9 10 11 | |||||