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| Thread ID: 95528 | 2008-12-09 10:16:00 | Xnet down? | Chilling_Silence (9) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 727131 | 2008-12-21 04:47:00 | It is also expensive to change provider if you have a contract, as they will make you pay a disconnection fee. Essentially they are making you pay for their bad service, if you change provider. It is a kind of a no lose situation for Xnet, becuase even if they lose a customer, they get a payout from it, so there is no incentive to provide a good service. Perhaps the commerce commision could look into these disconnection fees, as I think they are anticompetitive. Xnet does not have (and never has had) a contract term. It costs nothing to jump ship. The churn fee is usually paid by the ISP you move to, so it doesn't cost you anything there either. |
Erayd (23) | ||
| 727132 | 2008-12-21 04:48:00 | You are talking rubbish robbyp The connection fee of $99 as charged by Telecom to connect the phone line to broadband is paid by the ISP initially If you disconnect before your contract time you get charged that fee. The ISP is not making anything out of it, it just means they get their maney back if you disconnect early. Safari that’s what I am saying! If you want to leave Xnet because of their crap service and outages, then you get charged a disconnection fee. I don't care who the money goes to, the simple fact is the customer has to pay for the privilege of switching to a competitor if Xnets service isn't up to scratch. I believe the actual cost price of the disconnection fee, is less than what the ISPs charge their customers, so I believe they do make a margin on it. |
robbyp (2751) | ||
| 727133 | 2008-12-21 04:49:00 | Xnet does not have (and never has had) a contract term. It costs nothing to jump ship. The churn fee is usually paid by the ISP you move to, so it doesn't cost you anything there either. If you read their revised terms, they now do . As of November 1 2008 there is a $99 disconnection fee if a customer cancels their service within the first 12 months. This fee reduces by $8.25 for each month your service is active with WorldxChange (ie: after 6 months the disconnection fee will be $49.50). When joining from another provider, a churn fee of $25 is applicable. Connection and Wiring costs $149 on top of a provisioning fee, and is where a technician will visit your house. A Connection and Wiring Cost is normally required where you have 4 or more phone jacks in use or a monitored alarm. All prices include GST. |
robbyp (2751) | ||
| 727134 | 2008-12-21 05:20:00 | Xnet does not have (and never has had) a contract term. It costs nothing to jump ship. The churn fee is usually paid by the ISP you move to, so it doesn't cost you anything there either. Yes they do. We joined 3 weeks ago under a 12-month term and it'll cost us $99 if we leave earlier. Check the website. |
beeswax34 (63) | ||
| 727135 | 2008-12-21 05:28:00 | To make it clearer it is actually a connection fee. The ISP has to pay $99 to Telecom for every connection setup. To recoup some of that cost the ISP needs you to stay with them for the period of the contract. If you do there is no charge to cancel your broadband. If you cancel prior to the contract period there is a fee payable because of the broken contract and the ISP gets some or all of the $99 back from the customer that the ISP has already paid to Telecom. Same thing applies to the churn fee. The ISP will pay that provided you stay with them for the period of the contract. If you break the contract and cancel your account you will be charged the churn fee. |
Safari (3993) | ||
| 727136 | 2008-12-21 05:51:00 | If you read their revised terms, they now do . As of November 1 2008 there is a $99 disconnection fee if a customer cancels their service within the first 12 months. This fee reduces by $8.25 for each month your service is active with WorldxChange (ie: after 6 months the disconnection fee will be $49.50). When joining from another provider, a churn fee of $25 is applicable. Connection and Wiring costs $149 on top of a provisioning fee, and is where a technician will visit your house. A Connection and Wiring Cost is normally required where you have 4 or more phone jacks in use or a monitored alarm. All prices include GST. Whaaa.... sheesh, that's not good - I didn't realise they'd done that. Clearly they must've been bleeding customers due to crap service; 'no contract term' used to be one of their advertising points. They wanted customers to stay because they were happy, not because they were financially locked-in. |
Erayd (23) | ||
| 727137 | 2008-12-21 10:01:00 | Not all ISPs have to pay Telecom, only those that wholesale a service from what I understand... So if you get connected with Telstra / Vodafone / Orcon somewhere that their local exchange has their own equipment, I dont think the ISP pays Telecom anything. | Chilling_Silence (9) | ||
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