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Thread ID: 95958	2008-12-23 01:38:00	Internet hangs	kfoffice (9242)	Press F1

Post ID	Timestamp	Content	User
731916	2008-12-23 01:38:00	When I click on the internet icon on my desktop internet (ie7) page tries to open and hangs there indefinitely . Can you help please? My laptop is a Dell Inspiron 6000 running XP Pro . It was going well until some a message came up that a virus has been detected by Avast while I was on internet, I chose the "Delete" option and carried on sufring but when I close the laptop off and restarted I tried the internet and that's when I realised what had happenned - no internet . The Outlook Express is still working fione and receiving and sending messages . It tried entering different addesses on the address bar but internet still hangs, it won't open or go to my home page . I tried to go back using system restore but after the laptop was rebooted the message came up that it cannot be restored to the chosed date . I tried choosing two more different dates but the same message came up . Thanks for your help .	kfoffice (9242)
731917	2008-12-23 01:39:00	Post a HijackThis (www.trendsecure.com) log. Sounds like the virus has either messed something up, or hasn't been removed fully.	wratterus (105)
731918	2008-12-23 04:15:00	you could just change to firefox.	twentynine (14421)
731919	2008-12-23 05:03:00	you could just change to firefox. Doesn't help the original poster to diagnose and fix their problem though which is what they want to do.	gary67 (56)
731920	2008-12-23 07:23:00	you could just change to firefox. after u have dealed with your hang	pcuser7895 (12979)
731921	2008-12-23 09:26:00	Try this - click start/ run , in the box type in sfc /scannow < Press enter> system file checker will scan and replace any missing or damaged files, once its finished, reboot and try the Internet again. Also try this from MS's site: If you have Internet Explorer 7, you can repair damaged files or missing registration information in Internet Explorer 7. To do this, follow these steps: Start Internet Explorer 7. On the Tools menu, click Internet Options. On the Advanced tab, click Reset. In the Reset Internet Explorer Settings dialog box, click Reset to confirm If you cant open IE7 Normally do the above from Start / control Panel / Internet options ----	wainuitech (129)
731922	2008-12-23 11:00:00	The Outlook Express is still working fine and receiving and sending messages. Seeing as your internet is still connected, go to your File menu in IE7 (if menus arent showing, right-click in an empty area of the tab area and select Menu Bar), and check if Work Offline is checked, uncheck it if it is. Also it would be a good idea to remove your street address from your post heading. You dont really want to tell the whole world where you live (and keep valuable equipment (computer etc)), hmm?	feersumendjinn (64)
731923	2008-12-23 22:30:00	Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:51:13 a.m., on 24/12/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe C:\Program Files\Common Files\Protexis\License Service\PSIService.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\dllhost.exe C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe C:\WINDOWS\System32\vssvc.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINDOWS\system32\dllhost.exe C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Apoint\Apoint.exe C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\Program Files\Apoint\Apntex.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Shrink Pic\shrink_pic.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Outlook Express\msimn.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\PROGRA~1\SPEEDB~1\VideoAcceleratorEngine.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = search.alot.com (obfuscated) O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\sw g.dll O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - (no file) O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL O4 - HKLM\..\Run: [Apoint] "C:\Program Files\Apoint\Apoint.exe" O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04g\BrStDvPt.exe O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKLM\..\Run: [ avast! ] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - Startup: Shrink Pic.lnk = C:\Program Files\Shrink Pic\shrink_pic.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - apps.corel.com O16 - DPF: {48DF87EE-F2DE-11D8-BE7F-302050C10801} - www.flysuite.com O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - www.sibelius.com O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - wwwimages.adobe.com O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file) O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL,avgrsstx. dll O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe O23 - Service: ContentWatch (CwAltaService20) - Unknown owner - C:\Program Files\ContentWatch\Internet Protection\cwsvc.exe (file missing) O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe O23 - Service: ProtexisLicensing - Unknown owner - C:\Program Files\Common Files\Protexis\License Service\PSIService.exe O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: VideoAcceleratorService - Speedbit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 8019 bytes	kfoffice (9242)
731924	2008-12-23 23:23:00	Tick these then tick fix checked Close browsers R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = search.alot.com (obfuscated) O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file) Uninstall all versions of Java its out of date, then update it	Speedy Gonzales (78)
731925	2008-12-27 04:57:00	Have done sfc /scannow, placed tick in the two boxes and clicked Fixed, restarted the laptop but it's tsill hanging: R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = search.alot.com (obfuscated) O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)	kfoffice (9242)
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