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Thread ID: 77102	2007-02-26 21:34:00	News Flash: Near-Shore IT Help	SurferJoe46 (51)	PC World Chat

Post ID	Timestamp	Content	User
528423	2007-02-26 21:34:00	I've had it . . . in the first place . . . (sorry to admit this, but it worked for me at the time) when I had AOL> . . tech help was somewhere in the Punjab or Tehran . . . and even though the person on the opposite end of the phone was trying REALLY REALLY hard to understand and be understood . . . it just didn't work . Now, that wasn't the ONLY problem I had with AOL . . and I don't want to re-hash that stuff . . . but the language, especially ESL, or "English-As-A-Second-Language" types of people do not float my boat . Don't get me wrong . . Americans love accents . . . just think of Crocodile Dundee and all the Sherlock Holmes movies we watch, but having someone who doesn't have much of your "tongue" when trying to help you with a problem . . . all the while they are being so gracious and condescending . . . just drives me nuts . "I am an Fred; how is it that I may be of assisting to you for the duration of this communication?" does NOT compute! Here's a breath of life and fresh air though . "Some of Silicon Valley's largest technology companies, in an effort to cut costs and address a mounting stack of customer-service complaints, are embracing an offshoring trend known as ``nearshoring . '' Unlike the traditional offshoring that flung U . S . customer call centers halfway around the world to India and other faraway countries, nearshoring sends white-collar jobs to Costa Rica, Mexico and other countries in the Western Hemisphere . " Now . . . and here's where it gets funny . . . when Apu wants to get tech support for HIS stuff . . . he's gonna get to talk to some Mexican who speaks an English/Spanish verbal blend we call "Spanglish" . . . lol Works for me! :lol:	SurferJoe46 (51)
528424	2007-02-26 22:07:00	Apu is going to get his at last.	R2x1 (4628)
528425	2007-02-26 22:26:00	AOL is evil spyware. At least here it is. The amount of times I've had to remove the nasty thing after it took over someones internet settings after installing it self as part of another application.............	pctek (84)
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