| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 96070 | 2008-12-28 02:49:00 | Cannot connect to Internet | lakewoodlady (103) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 733018 | 2008-12-28 09:14:00 | go to start run type in "cmd" (without quotes) press enter, type in, "ping www.google.com" (without quotes) if every thing goes well you should get 4 replies if not I would like you to type in "ipconfig /All" and post back the following ip address for that machine and the ip that corresponds to the gateway tag |
beama (111) | ||
| 733019 | 2008-12-28 09:28:00 | Why not connect by ethernet cable to confirm whether it is a wireless problem or something else on the laptop causing the problem | Safari (3993) | ||
| 733020 | 2008-12-28 09:32:00 | Hi Safari, Yes Wireless zero config is enabled. No Email client configured so I cant test that (she has a Hotmail account) I ran Malwarebytes and cleanear and superantispyware, 13 malware things found, 20 spyware found, these were fixed and/or quarantined. Beama, I will try pining google tomorrow, too tired now catch you then. Cheers LL |
lakewoodlady (103) | ||
| 733021 | 2008-12-28 10:02:00 | Did Comodo pick up the network, and bring up a window. So you could allow it? I would give this laptop an ip under its LAN properties. And point it to your router's IP. And in the DNS servers put in your ISP's IP addresses |
Speedy Gonzales (78) | ||
| 733022 | 2008-12-28 10:16:00 | Try connecting to the router using another computer and see if the Internet access is made available. If you can access the world wide web, it means you have misconfigured or left out some important configurations on the Toshiba laptop. You can also check whether DNS is at fault by pinging these entries on separate occasions: ping www.google.com and ping 209.85.173.99 If there are replies for the latter entry but not the former, it means that the DNS settings are not correctly specified. Good luck :) |
Renmoo (66) | ||
| 733023 | 2008-12-28 22:22:00 | Hi Beama, "ping request could not find host www.google.com Check the name and try again" That is what I got from cmd ping etc When I put in ipconfig/All it comes up with: IP Address.......................192.168.1.5 Default Gateway...............192.168.1.1 LL |
lakewoodlady (103) | ||
| 733024 | 2008-12-28 22:26:00 | Double click on the laptop's LAN icon / properties. Then TCP/IP. Under DNS server put in your ISP's DNS server IP addresses If youre with Xnet, put 58.28.4.2 in for preferred 58.28.6.2 for alternate |
Speedy Gonzales (78) | ||
| 733025 | 2008-12-28 22:26:00 | Hi Beama, "ping request could not find host www.google.com Check the name and try again" Now try ping 209.85.173.99 |
Renmoo (66) | ||
| 733026 | 2008-12-28 22:31:00 | Or just put 209.85.173.99 in the address bar of the browser and see if Google loads. | Safari (3993) | ||
| 733027 | 2008-12-28 22:35:00 | Double click on the laptop's LAN icon / properties. Then TCP/IP. Under DNS server put in your ISP's DNS server IP addresses If youre with Xnet, put 58.28.4.2 in for preferred 58.28.6.2 for alternate Adding on from what Speedy wrote - if that doesn't work, try setting the DNS Server to Obtain automatically - the router is issuing the DNS server address, and if the Laptop says it wants a different one it will go nowhere. What ever you change make sure you write it down so you can change it back, other wise your friend may not be able to get on back at home. |
wainuitech (129) | ||
| 1 2 3 | |||||