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| Thread ID: 77657 | 2007-03-17 21:42:00 | What should he do? | rob_on_guitar (4196) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 533861 | 2007-03-18 11:38:00 | Tomorrow Im going to the shop with him to find out what is actually going on. Should be interesting. |
rob_on_guitar (4196) | ||
| 533862 | 2007-03-18 11:56:00 | Duty of care . The answer is simple, they either fix it completely or have somebody competent fix it for them at their expense . Alternatively they can buy the car off you at the price you paid plus any financial investment/expenses you have incurred along the way . There's not a lot to discuss, just "how soon can you have it ready for me?" or "here's where to deposit the cash" . Once you start negotiating anything less, you are agreeing to accept some financial liability for their mistakes . Cheers Billy 8-{) |
Billy T (70) | ||
| 533863 | 2007-03-18 12:09:00 | Don't make the mistake that some people do and say you F***** my car what you gonna do about it, but be polite courteous about it. Trevor :) |
Trev (427) | ||
| 533864 | 2007-03-19 23:58:00 | No profanities, I simply asked for an account of the events which they wrote down for me and signed off . Amazingly they hired an outside mech to come fix it and it is done! My partners brother is a happy chappy as they didnt charge a cent and apologised to him . Even got a free hat . :thumbs: 6 weeks it took but it is done and over . Thanks all for the suggestions . |
rob_on_guitar (4196) | ||
| 533865 | 2007-03-20 01:16:00 | Glad to hear it went well finally! Here in SoCal, you have to have the vehicle owner's permission to "job out" either labor or assembly . . . or if the part(s) are going to be repaired by someone other that the immediate shop personnel . It's part of the "sublet law/disclosure act", and if a shop doesn't get permission before it's started or done, they get a big fat healthy fine . . so does the person who wrote the work order, and the person who performed the outside repairs too . This does not include "rebuilt-exchanged" parts that are out of the regular scope of the originating shop . However, taking in a transmission repair job implies that the shop is able, qualified and will guarantee the repairs up to the standards set by the BAR (Bureau Of Automotive Repair), unless the customer is informed UP FRONT that the job will be sublet . This may sound like overkill . . . but it keeps things like what happened to you from happening . Again, it depends on wording in the work order . R & O is "remove and overhaul" (re-install after repairs is included) R & R is "remove and replace" or "remove and repair" (re-install is a given here too) R & I is "remove and inspect" for possible repair or replacement . Seems that youse guys need a little more regulation of your auto repair industry . |
SurferJoe46 (51) | ||
| 533866 | 2007-03-21 01:43:00 | I personally dont have much issues, I keep to the same places Ive been going to for years. I think its like an unwritten loyalty thing. After this I am definitly sticking to my regular garage! lol |
rob_on_guitar (4196) | ||
| 533867 | 2007-03-21 02:23:00 | We hear so many bad stories that it is a pleasant change to hear a good one. Full credit to the mechanics concerned. They'd be embarrased and it'll have cost them money but at least they did the right thing. | Winston001 (3612) | ||
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