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| Thread ID: 77751 | 2007-03-21 01:17:00 | Southland Woosh Sucks Big Ones | pctek (84) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 534719 | 2007-03-21 01:17:00 | The number of people I get ringing me to sort their Woosh hassles out. The latest two: 1) Guy picks it up from Invercargill, asks what to do. Told to "plug it in". He does. Nothing happens. He rings the helpdesk and is asked if the lights on the modem are on. Yep. Told "sorry, we can't help you". I go over and put the CD in his PC and install its driver on his WIn98 PC, and do its username/password. All is well, he is impressed with me and unimpressed with Woosh. 2)Rural guy orders it 2 weeks ago, they tell him he needs an ethernet card and Win98SE. He gets me to install a NIC (actually thats another story but never mind) He has Win98FE. I tell him this is fine. After 1 and 1/2 weeks he rings to see where his modem is and is told they are waiting for him to pick it up. Today it arrives finally. Its a USB modem. I did suggest he skip it altogether and go straight to Satellite, as he won't get a full 1.6mbps anyway.....he's starting to dislike Woosh already. I ring Woosh and ask why I get so many calls from people who have hassles and/or no help from the helpdesk in setting it up. I'm told they "are having issues". |
pctek (84) | ||
| 534720 | 2007-03-21 02:08:00 | woosh is ok down here (sleepy place called Glenham lol) a bunch of us up our road use it as its the only internet we can have - dial up it too unstable for our rusty lines :O we all get full or near full signal and speeds are varying (being wireless you cant play any games online :yuck: ) but it is a good reliable wireless service for people who have no other choice - i find stormy weather its slow and on hot days its good - as you would expect - usually when im downloading i get between 15-30 kb/s and on other days im downloading at 150-165kb/s we got "upgraded" to a 5gb plan 3 months ago - and we thought that was very good of them (we were on a 1gb plan at the time) also the tech support are rather insistent on sending you a driver cd if you lost the original one and say that you cant download it BUT if you go to ftp.woosh.co.nz and download MODEM_SOFT.EXE you will have the install software pretty soon - theres even firmware updates there too :D overall i think its pretty good service considering telecom tell you to buzz off when you ask about broadband - they say you cant have it cause its not enabled - then you hang up and hear some teenage girls say "only cool kids have broadband" or something and they roll out more "get broadband" ads a week than i see the news on tv :groan: end of rant :lol: |
MAC_H8ER (5897) | ||
| 534721 | 2007-03-21 02:17:00 | Good rant Mac. Pctek will know where Glenham is............ :D | Winston001 (3612) | ||
| 534722 | 2007-03-21 02:42:00 | heh yeah by the sounds of things pctek sounds near my area :p - id say woosh are doing a better job of improving their technology and less whoring it on tv and radio ( i only see the odd ad about woosh in the paper or something) and when a outage occurs theres already a message explaining it and they are working on it until its fixed where as telecom goes "noooo no no theres no problem here it must be your computer" and refuse to do anything else and then fix the actual problem when they realize they were wrong but never admit it :mad: | MAC_H8ER (5897) | ||
| 534723 | 2007-03-21 04:16:00 | heh yeah by the sounds of things pctek sounds near my area :p - id say woosh are doing a better job of improving their technology Well considering I'm in Wyndham I know all about Glenham . And its not great in your area . Venture Southland are partly responsible for pushing suckful Woosh . That for Woosh :badpc: That for Venture Southland too . :badpc: I've helped people in Glenham, up Mokoreta Rd, Matuara Island etc etc . Take a look at your own, so much for 1 . 6Mbps . Nope, the sensible ones have gone with Satellite . |
pctek (84) | ||
| 534724 | 2007-03-21 04:37:00 | up our road we get line-of-sight to the signal tower - its not to far from us either - 2-5km away - where we are its not as bad as you say - sure its speed is in a yo-yo attitude all the time but the only actual problem with it is its latency - i cant play online games but otherwise woosh is pretty good for us we quite regularly reach the quoted 1.6mbps speeds woosh advertise - on a good day it can easily do that - on a crappy stormy day it does go slower but thats to be expected - after all it is basically a cellphone network adapted for Computers i don't pay the bill but my parents are happy to pay $40 a month for reliable "broadband" as we cant even get dial up to stay connected for periods of time. If i want to increase our cap i would eagerly cough up the extra cash per month but at the moment we are not blowing our cap - so i don't see the need to pay extra heres the kicker - when we wanted to get the antenna put on the roof to improve the signal - woosh sent out a technician to do it all - free of charge - he even came back in a few days to ask how it was going and if we were happy with it - that was really REALLY good of them to do that :thumbs: |
MAC_H8ER (5897) | ||
| 534725 | 2007-03-21 06:55:00 | Sorry you can't convince me. Mr XXXXXX up Mokoreta Rd can see the tower from his lounge window too, its directly across the road and over a bit. I tested it, he gets 600K. /rant |
pctek (84) | ||
| 534726 | 2007-03-21 07:04:00 | lol i wasn't trying to convince you i was just voicing my opinion, it is true a lot of people come to my work asking if we can do anything to sort out problems quite a lot - most are signal issues where they are e.c.t but then there are others that have had a real good experience like i have from what i see its almost straight down the middle half despise it and wont touch it with a 10 foot barge pole and the other half like it and tell others about it maybe a poll asking peoples opinions on woosh might come put of this ;) |
MAC_H8ER (5897) | ||
| 534727 | 2007-03-21 12:00:00 | Woosh tell me most of the time that its my equipment and my fault in terms of setting up but when all the faults are on their side (Phone got cut off for 2.5 days and all it was was a software fault in their tower which just happens to be 2 streets over in suburban Auckland) Never ever their fault: my phone, my router, buildings, cars, trucks, antenna, gateway, modem, computer, firewall, wires, atmospheric conditions but NEVER their fault but atleast its cheap (btw, the best speed I have ever had with booster antenna on is 1000 kbps) |
beeswax34 (63) | ||
| 534728 | 2007-03-21 14:15:00 | I don't know what happens at those southern sites, but when I used Woosh a couple of years ago the whole shebang worked rather well, (except when a neighbour stuck his flamin' great truck right outside my window), and one outage (for 10 minutes or so) when a nearby site got lightning struck. At least I knew then where the site was, with a lightning bolt and then fire engines, it is hard to hide. When the help desk said a site had gone out, they suggested I move my antenna to a different window and ta daa back in business. They later called me (to my cell phone) to advise the first site was operational again. All told, it was faster than claimed, the price kept coming down and the help desk people were cheerful, knowledgeable, and quick to answer. Pretty hard to be anything other than pleased with that sort of service. Alas, when I moved north, I found myself in a no-signal area. Big shame, that. It worked well on XP, and it worked better on Linux. Wish I still had access to it. The software Woosh supplied was a bit weird, but it was easy enough to avoid it using an ethernet hook-up. (However, for a little while here I was with Xtra/Telecom. It takes very little of that combo to go a long way. That particular 3 months will last me a lifetime.) |
R2x1 (4628) | ||
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