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| Thread ID: 78679 | 2007-04-24 10:53:00 | Question about NZ post | Ninjabear (2948) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 543949 | 2007-04-24 23:58:00 | It all makes a mockery of "signature required" doesn't it! The courier driver provides the signature and NZ Post has no further responsibility. We've had that where delivery was later proved to be to wrong house and driver assured NZ Post that he delivered to the right one. NZ Post doesn't quite understand that for residential deliveries there's around 50% chance that the person is away at work, university, etc during the day. Some courier drivers are smart to this and try to do residentials last (or first) on their run, but that may take extra time and petrol going from one end of their area to the other. Maybe NZ Post should set aside some of their vast profits to support an email/phone service. Leave a card "you weren't home, we couldn't deliver package #123456, phone/email your preference: what day between 7am and 7pm, what post office/local dairy/neighbour/work address, leave it on the front step." Since the residentials are probably small part of their total courier deliveries (compared with businesses) there wouldn't be much overhead and anyway they would save all those $$$ that they pay out for missing packages. |
coldot (6847) | ||
| 543950 | 2007-04-25 00:00:00 | It all makes a mockery of "signature required" doesn't it! The courier driver provides the signature and NZ Post has no further responsibility. We've had that where delivery was later proved to be to wrong house and driver assured NZ Post that he delivered to the right one. NZ Post doesn't quite understand that for residential deliveries there's around 50% chance that the person is away at work, university, etc during the day. Some courier drivers are smart to this and try to do residentials last (or first) on their run, but that may take extra time and petrol going from one end of their area to the other. Maybe NZ Post should set aside some of their vast profits to support an email/phone service. Leave a card "you weren't home, we couldn't deliver package #123456, phone/email your preference: what day between 7am and 7pm, what post office/local dairy/neighbour/work address, leave it on the front step." Since the residentials are probably small part of their total courier deliveries (compared with businesses) there wouldn't be much overhead and anyway they would save all those $$$ that they pay out for missing packages. In recent years, if I've been away at work and a parcel has been delivered, the courier driver leaves a card telling me to pick it up from the post office. I'm more than happy with that arrangement, because it means that I am signing for the package, and it isn't being left on my doorstep. |
somebody (208) | ||
| 543951 | 2007-04-25 01:09:00 | All of mine has been they left a note in the letter box saying I was away and call us and we will redeliver or can pick up at their address. A few times they had not bothered to ring the bell but just left the note in our letter box, maybe they were too busy? I think given your situation, your hostel may had been perfectly fine with leaving the parcel at one spot on the property so they may of thought you been no different. This could of came from other residents or from the management of the hostel. May of been they could of found your door but maybe they were busy and thought others were fine by leaving it there so they did that to save time. |
Nomad (952) | ||
| 543952 | 2007-04-25 02:08:00 | Do you think it is lazy for them not to find the room?As we payed for delivery we should have it deliver straight to the door.I mean it is "Courier Posted" after all. right? | Ninjabear (2948) | ||
| 543953 | 2007-04-25 02:46:00 | Think from the viewpoint of "He" (the courier) instead of "Me" and strangely enough you may view it differently. Rather selfishly, I view couriers from "MY' viewpoint. If delivery charges include racing 'round mazes and rabbit warrens, :waughh: the cost per parcel is going to skyrocket. If he makes an exception to go to your room out of the 70 spread over two floors, then your neighbour is entitled to feel deprived when he doesn't get similar service. :help: It's called escalation. No parcels were harmed in making this rant. |
R2x1 (4628) | ||
| 543954 | 2007-04-25 02:53:00 | Do you think it is lazy for them not to find the room?........Are you there when the parcel arrives? Are you there with the door open ready to receive it? If not, expect them to try to leave it in the office, after all it IS a hostel... Failing that it appears procedure is to leave it in the hall for those that live there to sort out.... Yes this is loose, but what else is the courier supposed to do? Change your addy to the post office.... The Hostel office is not a post office, and it is not up to the courier to find your room anymore than it would be up to the courier to find your room in a private house. |
personthingy (1670) | ||
| 543955 | 2007-04-25 03:07:00 | I agree with personthingy here, they are delivering to the property. If you lived in a hotel room, the delivery would be made to the reception desk. I do not see how that differs to your case. What would you expect them to do if they delivered to your room but nobody was in it to answer the door, which would be the expected case in a Uni hostel, when you were in class? |
godfather (25) | ||
| 543956 | 2007-04-25 03:11:00 | Yes this is loose, but what else is the courier supposed to do? His freakin job. Its not addressed to "The Hallway", nor to the courier driver. Its a cop out, and needs to be addressed and sorted. Beats me how anyone would want to support crap service, Im sure when the person pays for the job to be done they dont request it just gets left in a hallway somewhere, They pay to have it delivered to the nominated address, And if the company isn't capable of providing a service that doesn't suck hairy goat balls they should then pass the job (And payment) onto someone who will. Its not even incompetence, its just damn right laziness and taking shortcuts while collecting the full fee. I'd sack the lot of them, Shoot the manager, and lay down some pretty stringent guidelines (read rules that if broken you will get fired) for anyone in the future. |
Metla (12) | ||
| 543957 | 2007-04-25 03:15:00 | I agree with personthingy here, they are delivering to the property. If you lived in a hotel room, the delivery would be made to the reception desk. I do not see how that differs to your case. What would you expect them to do if they delivered to your room but nobody was in it to answer the door, which would be the expected case in a Uni hostel, when you were in class? Hes not living in a hotel room though is he, and a Hotel isn't a Hostel, The length of stay and type of accommodation are at opposite ends of the spectrum. And in the event no one is home the package should be returned to the depot, and they should try to deliver at a later date, Just like what happens with all packages that are delivered to my house when I'm not home. People seem to be ignoring the fact that the courier driver is signing off his own delivery (sack him on the spot) and leaving crap in the hallway(Take his wallet and then sack him) neither of which would qualify as good service, Just shoddy. |
Metla (12) | ||
| 543958 | 2007-04-25 05:00:00 | While i do agree with Metla that the signing for it is a tad on the shoddy side, it also appears that this has been a consistent shoddiness.... Which leads to the questions Why are you continuing to use the service? Why have you not sorted out an alternative? You can't change others, just yourself :) :2cents: |
personthingy (1670) | ||
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