Forum Home
PC World Chat
Thread ID: 78679	2007-04-24 10:53:00	Question about NZ post	Ninjabear (2948)	PC World Chat

Post ID	Timestamp	Content	User
543939	2007-04-24 10:53:00	I was wondering if you find this acceptable and if I should go higher up with my complaint or just leave it and stay with the arrangement with the post office I moved to a hostel call baxter and my room is about 6m away from the manager's main office.I delibrately chose this room because it was close so the courier driver.He won't need to walk far to deliver my parcels. As I receive about 1 parcel a week,sometimes 2-3 which are sent by my father who uses Register Insurance Post or Register post from hong kong and it is signature required the courier driver knocks on the manager's office in the morning (doesn't have a specific time to deliver parcels) and if nobody is in the office he just leaves it outside the manager's room.The driver would either sign the parcel for me using his name or not sign the parcel altogether. Two floors of our hostel.There are 70 rooms.Each room is joined together to form a square shape layout.The manager office and my room is down stairs.About 10 seconds to walkout to the driveways there are 70 rooms and so many people walk in and out its really dangerous just to leave it there. What if it gets lost?Am I lcovered that if a parcel gets lost? NZ post called me stating that the courier driver has the authority to sign my parcel and to leave the parcel there without finding my room as its a bit of trouble .There's a room number written clearly on each door.It's just a matter finding my room which is located in the far left 5-7m away from the office. NZ post says that I can have it picked up from the post office at the airport which is around 15min drive and maybe 2 hour walk or I can have it sent to a different address.I manage to ask a post office near town to receive my parcels on behalf of me and then I would pick it up But do you think its kinda unacceptable that this is what I get?	Ninjabear (2948)
543940	2007-04-24 11:00:00	I know what you mean. I have had a few parcels left on the steps outside my house. While my neighborhood isn't particularly a bad one, it would be good to know that my parcels are in safe hands in the post office. I usually worry for the weather. As usually my parcels are electronic devices, leaving them outside in the rain (especially in winter) can be quite worrying, although the postguy may not know.	qazwsxokmijn (102)
543941	2007-04-24 11:14:00	Id be gutted, and I would be insulting their mothers left right and center, to the point of confronting the swine signing your package and causing a stink at their depot. Which is why its a good idea to see what Billy T has to say about the situation instead.....	Metla (12)
543942	2007-04-24 11:45:00	As far as I'm aware, if it is signature required, then they must have a receiver sign for it (not necessarily the recipient though). Otherwise if it goes missing, you can claim up to the insured value for the goods, because they have no proof that you received it. I'm not too sure whether the rules change because its coming from overseas, but I would seriously doubt that they can get away with just leaving it at the door unsigned, or forging the signature. In saying that, I believe that couriers sometimes have arrangements with businesses etc. to leave items outside the door, because of the hassle involved in re-delivery etc. I suspect that your hostel may have made such an arrangement? About 10 years ago I had an issue with the courier firm (I believe it was NZ Couriers at the time) delivering my passport after I had it renewed. They had forged my signature and left it on the driveway. For obvious reasons, I was not happy, and made sure that the manager of the branch was well aware of that (Palmerston North). I think the best thing to do is to actually have a talk to the courier who does the deliveries - and see if you can sort something out. It might be the easiest way to get things sorted, instead of going through the NZ Post call centre.	somebody (208)
543943	2007-04-24 11:45:00	When I used to help my father out on his courier runs (Fastway), we never ever used to leave parcels outside anyone's house unless we had a card signed by the owner that we could do so and a saf	beeswax34 (63)
543944	2007-04-24 20:31:00	When I was a motorcycle courier (in a previous life) for a large firm in London and another one when I got back to Auckland, we were under strict instructions to call our base if there was no-one to receive the goods. They would then get back to the sender (or the recipient) to check to see whether leaving the delivery unattended at the drop was OK. If your driver is signing for acceptance of delivery of a parcel that he himself delivered, then this would be a VERY interesting court case. somebody is correct (above) when stating that "they must have a receiver sign for it (not necessarily the recipient though)". If the parcel went missing they wouldn't have a leg to stand on - and their Carriers Liability Insurance may not cover this deliberate fraud either... Talk to the management at the local NZ Post office - take it further up the chain if you don't get satisfaction...	johcar (6283)
543945	2007-04-24 20:40:00	Most courier drivers are in effect self employed by whoever the company is. Its normally a franchise arrangement. They are always in a mad rush. It is actually policy for them to do that. Because they won't run around your building looking for individual units even if it is small. Yes you would be covered. Although with NZPost it is $250 unless specific insurance was taken out for higher value items. I have found NZ Post to be the best of the lot in both delivery and claims. If it is a worry, get it sent somewhere else. I do that with my son - send stuff to his work address. Here signature required parcels are left at my local dairy, non required are left on the doorstep if I'm not here.	pctek (84)
543946	2007-04-24 22:50:00	With your situation, they may of left it there b/c when they send registered mail to other people at that hostel people were ok to be left like that. So they assumed you being another resident would be ok as well. As its not a residential private property of (1) but of many. At uni, at the hostel of mine, they just talked to the admin team of the hostel and most times I gather they are pretty sweat about it, cool, just leave it there ... blah blah. So I think its not just the courier company and yourself it may take into the factor of the hostel as well. I may just see if you can collect it yourself if you are so close to them. I guess many times with accom types, they may just leave the boxes outside the office door if no one is at reception as well.	Nomad (952)
543947	2007-04-24 23:34:00	I live in a VERY suspect neighborhood. I'm opposite Jade Stadium in CHCH, and worse still, about 150 mtres away from a methadone clinic, which ironically is part of the local chemist/post agency. Junkies generally don't like to go far to steal to support their habits, so petty crime is the norm about these parts. My house is effectively fortified, complete with barbed wire and that sort of thing, and i am unfriendly to unexpected guests. If anyone ever wondered why junkies are my pet hate, now you know. Anyway, i digress............ I soon figured that having a letter box at my gate was a bad idea, as it only encouraged people to use it, and local junkies would see and uplift any parcel, should anything be delivered there. I took to the mailbox with my good friend sledge one day, just after getting a PO Box. I now have no problem with stolen mail. If there is any question about the morals of any of those living in the hostel or the security issues of having a parcel dumped in the hallway of a public place, then consider that c/- local post office still works as a valid address. I would start using that instead. I have no idea of the legal situation here, but morally i think it's up to YOU to provide a safe delivery address before you complain that things walk.	personthingy (1670)
543948	2007-04-24 23:52:00	I find it strange that a courier driver is allowed to sign for your registered parcel, but am not up with the law on that sort of thing. It's a case of them being damned if they do and damned if they don't. We have a regular delivery, with the instructions that if we are not home, then leave at the back door. Some refuse to do so, saying they are not allowed to leave anything without a signature. Obviously their company policy. Recently I received a parcel, which had a note inside, saying the company pay extra to ensure the parcel is signed for by the recipient and if it has just been left, without that signature, to let them know.	Marnie (4574)
1 2 3