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Thread ID: 150520 2022-03-09 09:01:00 Brother scanner cowboy stu (7021) Press F1
Post ID Timestamp Content User
1484810 2022-03-09 09:01:00 I have a Brother DCP-J4120DW colour printer scanner.
The touch LCD screen does not respond and is very cloudy looking. Tried cleaning .
The error message is Touchscreen Int failed.
It will not scan from software either as it can't see it.
It won't print either from pc... Remove any material on touchscreen.

Dump it ?
cowboy stu (7021)
1484811 2022-03-09 09:06:00 How do I reset my brother DCP j4120dw?
Reset Your Brother Machine

Press Menu.
Press or to display the [Initial Setup] option, and then press OK.
Press or to display the [Reset] option, and then press OK.
Press or to choose the type of reset you want to perform, and then press OK. ...
Press the option in the table to reset the machine or to exit the process.

It's an inkjet so no big loss.
zqwerty (97)
1484812 2022-03-09 17:41:00 I have a Brother DCP-J4120DW colour printer scanner.
The touch LCD screen does not respond and is very cloudy looking. Tried cleaning .
The error message is Touchscreen Int failed.
It will not scan from software either as it can't see it.
It won't print either from pc... Remove any material on touchscreen.

Dump it ?

Dump it.
CliveM (6007)
1484813 2022-03-09 17:42:00 How do I reset my brother DCP j4120dw?
Reset Your Brother Machine

Press Menu.
Press or to display the [Initial Setup] option, and then press OK.
Press or to display the [Reset] option, and then press OK.
Press or to choose the type of reset you want to perform, and then press OK. ...
Press the option in the table to reset the machine or to exit the process.

It's an inkjet so no big loss.

Hard to do when the touchscreen is inoperative.
CliveM (6007)
1484814 2022-03-09 19:01:00 yep that's the issue. thought the software might see past the screen or some fix to to that. cowboy stu (7021)
1484815 2022-03-09 19:41:00 The error message is Touchscreen Int failed.


Its probably stuck in a fault mode , so wont be usable intill the fault is fixed/cleared
Its not worth paying to have it fixed, so could be time for a new printer (Dont get an HP inkjet).

Some things to try
help.brother-usa.com
1101 (13337)
1484816 2022-03-09 20:05:00 Thinking dump it. I have a laser as main printer.
Does a $70 printer /scanner scan without ink ? i.e. cheap scanner
May just resort to cell phone scanner
No luck with those help options ... thanks
cowboy stu (7021)
1484817 2022-03-09 20:13:00 Could try:

help.brother-usa.com ailed%22%20will%20appear,the%20Touchscreen%20and%2 0its%20frame.
ManUFan (7602)
1484818 2022-03-09 20:24:00 been there thanks cowboy stu (7021)
1484819 2022-03-12 00:25:00 Replace the touchscreen or replace the printer.

Get something with proper hardware buttons next time.
Agent_24 (57)
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