| Forum Home | ||||
| PC World Chat | ||||
| Thread ID: 79343 | 2007-05-16 22:35:00 | Sony | Arnie (6624) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 550434 | 2007-05-16 22:35:00 | Just had a major problem with a Sony HDD/DVD recorder, like it just died 15 months after purchase with a 12 month guarantee:angry So I contacted Sony direct as I purchased direct from them. Quick response send it down to them. It came back fully repaired freight paid BOTH ways and a docket in the box showing they had put $160 worth of parts, plus labour, plus freight. Total charge to me $0.00:) :) 10 out of 10 Sony well done:thumbs: :thumbs: |
Arnie (6624) | ||
| 550435 | 2007-05-16 22:53:00 | Awesome to hear... wish all places were that nice Mate of mine had his Xbox 360 die with whats apparently a semi-common problem with the motherboards? Happened the night his warranty expired, a sunday, and it happened at about 10:15PM.. the helpdesk from where he bought it apparently closes at 10. Poor fella was in quite a pickle, they werent even wanting to honor that :-/ I like your story, we need more like it in the world ;) |
Chilling_Silence (9) | ||
| 550436 | 2007-05-17 00:48:00 | Just had a major problem with a Sony HDD/DVD recorder, like it just died 15 months after purchase with a 12 month guarantee:angry So I contacted Sony direct as I purchased direct from them. Quick response send it down to them. It came back fully repaired freight paid BOTH ways and a docket in the box showing they had put $160 worth of parts, plus labour, plus freight. Total charge to me $0.00:) :) 10 out of 10 Sony well done:thumbs: :thumbs: Thats good, but they are doing what they are obilgated to do under the CGA. The manufacturers warrenty is really irrelevent, as the goods have to last a reasonable period of time, which could be up to 5 years. |
robbyp (2751) | ||
| 1 | |||||