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Thread ID: 79190	2007-05-11 07:59:00	Xtra Dialup Helpdesk	pctek (84)	PC World Chat

Post ID	Timestamp	Content	User
549092	2007-05-11 07:59:00	Was phoned by a local girl as she had signed up with Xtra dialup and was getting no dial tone when she tried to connect. She rang the helpdesk (now in the Phillipines) and was told that it is because her PC runs Win98 and that is too old for all this digital stuff and she would need to upgrade to a newer version of Windows.	pctek (84)
549093	2007-05-11 08:08:00	What a load of rubbish! I've just put together an old HP Brio running Win98 for a little old lady and it dials up perfect. This is what happens when big corporates out-source things to heaven-knows-where.	decibel (11645)
549094	2007-05-11 08:09:00	Sounds about right. ;) Very logical too. There won't be any fixes for people having problems using W98, w95, w3.1, etc in the database the helpdesk access. So the only way to get help from the helpdesk is to be using an OS for which they have got database entries. :D So the punter can be told, after the x minutes allowed, "reinstall the operating system". The people who answer the phones don't need to know anything about computers; they're not paid enough for that. :D	Graham L (2)
549095	2007-05-11 08:11:00	Xtra was very wise to make sure their dial-up help service is in the far distance. If users here could get their hands on the throats of those morons, capital charges would be laid daily.	R2x1 (4628)
549096	2007-05-11 08:20:00	1983 * John Hine sends his first {international} email message. Reference: "Early NZ internet a different beast" by David Watson, Computerworld, 19 November 2001 1986 * The 1986 SOE act makes Telecom a State Owned Enterprise * 7 Oct Duncan McEwan announces vuwcomp on net.news.newsite October 1986 net.news.newsite post 1987 * Telecom launches the 025 mobile, and CDPD mobile data network. 1989 * Satellite link between the University of Waikato and Hawaii * 17 January: Victoria installs first Cisco routers (see above) * Internet link (PACCOM TCP/IP link to Hawaii) doubled at Waikato University from 2.4 to 4.8 Kb/sec * Little concept of "peering". ISPs "connect to Waikato" in order to access the Internet * Telecoms deregulation * November: Actrix started 1990 * Clear Communications Limited incorporated * Telecom is sold to wholly owned subsidiaries of Bell Atlantic Corporation and Ameritech Corporation for NZ$4,250 million. (ref) June 25, 1998 Release date of Windows 98 And so on.........................Wonder if this twit on the helpdesk is older than 10?	pctek (84)
549097	2007-05-11 08:32:00	I can get WFWG 3.11 on the internet from my ADSL through my XP machine, and now they're saying win98 can't handle dialup!!?? what a load of ****. Dialup can run on ANYTHING	Agent_24 (57)
549098	2007-05-11 11:00:00	Simple answer, get them to switch to another ISP. Xtra is expensive, and all you do is pay Xtra for something you can get cheaper elsewhere. When I was on dial up I used slingshot who were very reliable with dialup.	rogerp (6864)
549099	2007-05-11 12:03:00	hmmmmmmmmmmmm doesn't a modem covert digital (from pc) to analog (tx side) then from analog to digital (rx side) I cant quite put my finger on it but theres somthing wrong with was told that it is because her PC runs Win98 and that is too old for all this digital stuff YEA RIGHT Bruce: is fairfax selling this one to tui or does the Phillipine operator/Xtra own the copyright :D my 98 box runs dailup quicker than my xp box	beama (111)
549100	2007-05-11 17:14:00	lol bad people indeed....... as for the clients problem she's probably got the phone line plugged into the 'phone' connector on the modem rather than the 'line' connector	drcspy (146)
549101	2007-05-11 20:05:00	Hehe, yes, did she forget a PC is digital or does she think there's a little mouse in a wheel running everything? And no, she didn't have it plugged into phone, she tried another cable, she has the correct regional settings. I won't know yet, I was going to have a look but she cancelled the account with Xtra. She is signing up with Xnet for now on this PC, so I'll see what happenes with her error. When they get a new PC she will switch over to broadband. Its a very old PC, 64Mb, 4 Gb HDD, no NIC, CDRom only etc. Its not worth adding bits to.	pctek (84)
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