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Thread ID: 97060	2009-02-03 03:08:00	internet explorer keeps crashing	Sam Bos (12456)	Press F1

Post ID	Timestamp	Content	User
744395	2009-02-03 03:08:00	hey guys, on my pc at work , IE 6.0 keeps crashing. it just comes up with that send/dont send error report window and if i click one of the buttons, IE will close. here's a Hijack this logfile. cheers, Sam Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:04:10 p.m., on 3/02/2009 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Symantec AntiVirus\SavRoam.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Symantec AntiVirus\Rtvscan.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\RFA Platinum\rfagent.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe C:\Program Files\Microsoft Office\Office\OSA.EXE C:\Program Files\WinZip\WZQKPICK.EXE C:\Program Files\Symantec AntiVirus\vpc32.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\PCHEALTH\HELPCTR\System\panels\blank.ht m R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\PCHEALTH\HELPCTR\System\panels\blank.ht m O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\sw g.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [Seagull Drivers] ssdal_nc.exe startup O4 - HKLM\..\Run: [rfagent] "C:\Program Files\RFA Platinum\rfagent.exe" O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe O4 - Startup: Shortcut to Loadmacros.lnk = C:\Loadmacros.bat O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = internal.global.org.nz O17 - HKLM\Software\..\Telephony: DomainName = internal.global.org.nz O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = internal.global.org.nz O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = internal.global.org.nz O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe -- End of file - 6388 bytes	Sam Bos (12456)
744396	2009-02-03 03:26:00	you can try running system file checker - start / run type in sfc /scannow you will need your XP CD when asked for. looking at your log - Windows is WAY out of date. You need to update the service packs. Regarding the Log file -- Any idea who this is : O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = internal.global.org.nz O17 - HKLM\Software\..\Telephony: DomainName = internal.global.org.nz O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = internal.global.org.nz O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = internal.global.org.nz If they are not your Own IP , then tick them in Hijackthis and remove - update the service packs, install IE7.	wainuitech (129)
744397	2009-02-03 03:33:00	Dont you have IT people? Get rid of registry first aid, its crap. Use glary utilities or ccleaner I was going to say its an addon but its IE 6. Its probably google toolbar You can tick these then tick fix checked Close browsers O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE How many versions of Office are installed? O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE I wouldnt be surprised if Symantec is screwing things up	Speedy Gonzales (78)
744398	2009-02-03 03:50:00	use firefox :rolleyes:	hueybot3000 (3646)
744399	2009-02-03 04:39:00	use firefox :rolleyes: What a very good answer. Naturally using an alternative browser will fix IE6.	Sweep (90)
744400	2009-02-03 04:43:00	is it so bad to suggest using a much more reliable and compatible web broswer?	hueybot3000 (3646)
744401	2009-02-03 04:55:00	is it so bad to suggest using a much more reliable and compatible web broswer? I do wonder what a broswer is though. And of course Firefox is without problems of any kind you think. What do you mean by reliable and compatible? People can use whatever browser they want. However your suggestion to use FireFox does not FIX the IE6 problem does it!	Sweep (90)
744402	2009-02-03 04:55:00	is it so bad to suggest using a much more reliable and compatible web broswer? Agree. Not all of us have the necessary skills to hunt down rogue browser plugins.I usually have several browsers. Ofcourse if one uses an obscure browser and only allows that through the firewall if an app calls for IE to contact dodgydomain.com then you can say'no thanks'.	pkm (13527)
744403	2009-02-03 05:04:00	I do wonder what a broswer is though. And of course Firefox is without problems of any kind you think. What do you mean by reliable and compatible? People can use whatever browser they want. However your suggestion to use FireFox does not FIX the IE6 problem does it! Well ive been using firefox for about 3 years, and i havent had a single problem, ie ive found displayes some pages oddly and can get so full of microsoft clutter that it doesnt seem like the ideal browser at all. the likes of firefox, opera etc all seem to display pages quicker as well im not going to argue with you	hueybot3000 (3646)
744404	2009-02-03 06:39:00	cheers guys i'll try the stuff you mentioned. we have an IT guy.but he's in wellington (were in auckland). and he doesnt do much lol. also the pc i use doesnt really get used for much. its hooked up to the main network and to a label printer and a small inkjet, and thats basically all it gets used for. Your right, it only has XP SP1 which is a pain in the arse coz i cant even get the latest IE or Firefox with it. I only really use it on my lunch break, so I dont really want to go and tell them to update it just so i can surf the net better :P even downloading HiJack This i was skeptical about it haha oh well	Sam Bos (12456)
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