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| Thread ID: 97256 | 2009-02-09 20:29:00 | limited internet access | Dusty99 (14606) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 746289 | 2009-02-09 20:29:00 | hi all, i have problem, for a few days now i have had limited internet access, limited in the sense that i can only access some websites such as banking websites and gmail, i can not access google or anyother website. i thought it could be the exchange that i am connected to but the internet company does not think so, i got a friend to come around and use his laptop and it worked fine on my router which possibly inidcates that i have a virus. here lies the problem i cant use the internet to download any sort of patch and therefore i can not update my virus protector, i tried reformatting my laptop (which also has the same problem) and reinstalling windows but this did not fix the problem, therefore i dont know if reformatting my desktop will cure the problem. does anyone know what the issue is, what i can do about it and whether i can get a quick fix.....?? |
Dusty99 (14606) | ||
| 746290 | 2009-02-09 20:45:00 | What antivirus are you using? If Nortons or McAfees, ditch it. Boot in Safe Mode - Safe Mode with Networking. That will allow internet access. Assuming it hasn't screwed that too. Then download Spybot, Malware Bytes and Hijackthis. Run all 3. Post the HJT log here. |
pctek (84) | ||
| 746291 | 2009-02-09 22:25:00 | Also get trojan remover and select all options under utilities. And also disable system restore, right click my computer>properties>system restore tab, tick turn off system restore on all drives |
Blam (54) | ||
| 746292 | 2009-02-09 22:28:00 | if i get those virus sofrtware will i need to update it? also what if I cant get into safe mode and use the net? im at a dead loss I haven’t yet tried reformatting my system drive on my desktop if I did this could it fix the issue or have a got a more deep seated problem? is this a new virus or something?? has anyone come accross this before? |
Dusty99 (14606) | ||
| 746293 | 2009-02-09 22:31:00 | yes, try updating. If you still cannot update in safe mode select the "Reset Hosts file" option under utilities in trojan remover, then scan. You should be able to update after that, so scan again when you've updated. This problem is easily fixed. Just do the scans and post a log here. ONLY if all else fails, then you'll reinstall XP/Repair install. If its fixable-fix it. If not-reformat |
Blam (54) | ||
| 746294 | 2009-02-09 22:40:00 | Might be a good idea to use another pc to change your banking passwords. | the_bogan (9949) | ||
| 746295 | 2009-02-09 22:43:00 | ok il give it a go.... one last think when you say "post the log" will the system give me a log? i am alittle unsure as to what this mean..... will reinstalling windows work? i dont understand why i still have the virus in my laptop even after reinstalling..... i cross contaminate at all between my laptop and my desktop, what would have caused my laptop to fail?? granted its an old laptop but reformatting should always do the trick... |
Dusty99 (14606) | ||
| 746296 | 2009-02-09 22:47:00 | thanks for the advice, i havent logged onto my bank so i think il be ok but i mite do it just incase | Dusty99 (14606) | ||
| 746297 | 2009-02-09 23:25:00 | so does anyone have any thougs as to why my laptop didnt work when i reinstalled windows xp?? | Dusty99 (14606) | ||
| 746298 | 2009-02-10 00:04:00 | If your desktop and laptop are networked, the desktop malware could have re-infected the laptop. Both machines with the same problem suggests a cross contamination possibility. | linw (53) | ||
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