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Thread ID: 79896	2007-06-05 05:27:00	Extended warranty on LCD TV	Pato (2463)	PC World Chat

Post ID	Timestamp	Content	User
556278	2007-06-05 10:51:00	I also think the extra warranty is worthwhile but wanted to hear other peoples views on the subject. I appreciate all the comments which have been helpful. Cheers.	Pato (2463)
556279	2007-06-05 11:00:00	It's one of Murphy's laws that if you don't have one, things will turn to pooh. It's a double-edged sword- you are paying money so that you feel guilty about paying extra money for something that will not now go wrong. Makes sense eh! :D	Shortcircuit (1666)
556280	2007-06-05 11:17:00	Anyway if I was buying something I wouldn't pay for an extended warranty. Trevor :)	Trev (427)
556281	2007-06-05 11:35:00	Remember though that if the item is purchased for commercial use, there is no CGA. For many self employed people that is the case.	godfather (25)
556282	2007-06-07 02:37:00	Why? Personally I think the Consumer Guarantees act is a bit unfair to the retailer. The manufacturer gives a warranty on a new item of a particular time, 1 year, 2 years, 5 years etc as that is what they see as being the "life" of the item. Why then should the retailer be the one to suffer the consequences if something goes wrong with an item 2, 3, 4 or more, years later? Shouldn't the manufacturer be the one to have to pay to get the item repaired/replaced? I think the EU has the right idea where the law is that a lot of products must have at least a 2 year warranty so this puts the responsibility back on the manufacturer. You sound like you are a retailer. The retailer has to cover the costs of complying with the CGA, and then it is up to the retailer to retrieve the costs from their supplier. What this means is that retailer are more likely to sell quality products, rather than cheap chinese rubbish, so that they aren't getting lots of people returning defective or badly made goods. There is no reason why a TV manufacturer can't make a TV last well in excess of 5 -10 years. There is so much chinese rubbish being imported into NZ, and the majority of it is ending up in our landfills. There really should be laws stopping the importing of goods that doesn't meet a certain quality.	rogerp (6864)
556283	2007-06-07 05:15:00	Well, I bought a new LCD TV and don't have an extended warranty. The CGA is quite clear on reasonable life and I have no worries about any major failure up to five or more years hence. The manufacturer will support the retailer as a matter of necessity, they always have and always will. It is only shonky imports that will whack the seller, not reputable brands. Buy a big name brand from a big name outlet and provided you follow through firmly you'll have no problem. I have had a new car replaced when out of both time and km warranties, and tell me any organisation more hard headed than a car dealer! This wasn't even a CGA matter either. The argument I mounted was merchantable quality and reasonable life. Cheers Billy 8-{)	Billy T (70)
556284	2007-06-07 05:26:00	Well, I bought a new LCD TV and don't have an extended warranty. The CGA is quite clear on reasonable life and I have no worries about any major failure up to five or more years hence. The manufacturer will support the retailer as a matter of necessity, they always have and always will. It is only shonky imports that will whack the seller, not reputable brands. Buy a big name brand from a big name outlet and provided you follow through firmly you'll have no problem. I have had a new car replaced when out of both time and km warranties, and tell me any organisation more hard headed than a car dealer! This wasn't even a CGA matter either. The argument I mounted was merchantable quality and reasonable life. Cheers Billy 8-{) Really?. I have read the CGA and I can't see anywhere where it is quite clear on reasonable life of an LCD TV or any other product for that matter. The "reasonable life" appears to be very vague to me. What annoys me is that you pay a large amount for the TV and it is only guaranteed to one year. Is this the period they think there product will last. If people weren't prepared to buy a product with such a poor guarantee then it would soon be amended.	Pato (2463)
556285	2007-06-07 05:51:00	Really? . I have read the CGA and I can't see anywhere where it is quite clear on reasonable life of an LCD TV or any other product for that matter . Then I suggest that you go to the Consumer Affairs website and you will find all the reassurance you need . It has also been spelled out in the media many times as well, including on Fair Go and in Consumer magazine . When the manufacturer's warranty expires, the CGA takes over and covers you for the reasonable life expectancy of the product . Consumer durable like TVs, fridges and washing machines are expected to have a service life well in excess of five years, and unlike extended warranties, that includes normal wear and tear . I sorted this out recently with a two year old pair of glasses when the metal frame around one lense fractured and they wanted to charge me for the repair because the guarantee was 12 months . I paid in order to get the glasses back to my daughter, then after a couple of phone calls I got a refund cheque . Cheers Billy 8-{)	Billy T (70)
556286	2007-06-07 06:12:00	Hi Billy T. the below quote is from the apple international website just as an example. It would seem that company's are well aware of there obligations under different regulations in different countries. the below wasn't hard to find either so it wasn't hidden. This is a relief since apple only give 1 year warranties with there products. Would you be willing to translate the below for the stupid( yes thats me) CONSUMER PROTECTION LAWS FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. SOME COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OR CONDITIONS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY COUNTRY, STATE OR PROVINCE. THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT PURCHASE TOOK PLACE. APPLE, THE WARRANTOR UNDER THIS LIMITED WARRANTY, IS IDENTIFIED AT THE END OF THIS DOCUMENT ACCORDING TO THE COUNTRY OR REGION IN WHICH THE PRODUCT PURCHASE TOOK PLACE.	plod (107)
556287	2007-06-07 08:44:00	Really?. I have read the CGA and I can't see anywhere where it is quite clear on reasonable life of an LCD TV or any other product for that matter. The "reasonable life" appears to be very vague to me. What annoys me is that you pay a large amount for the TV and it is only guaranteed to one year. Is this the period they think there product will last. If people weren't prepared to buy a product with such a poor guarantee then it would soon be amended. Yes Pato it has been mentioned many times before on various TV programs etc about the CGA and how long it well applie for. Obviously you don't watch programs like Fair Go or visit the Consumer Magazines web site. Hey we are not trying to argue with you here we are trying to help you. Reasonable life means resonable life and depends on what the product is, so I would say reasonable life on a LCD TV would between 5 and 10 years. Anyway if the seller refuses to fix or replace it after 5 years you can always take your case to the disputes tribunal. Read this from Consumer www.consumer.org.nz Trevor :)	Trev (427)
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