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Thread ID: 79896	2007-06-05 05:27:00	Extended warranty on LCD TV	Pato (2463)	PC World Chat

Post ID	Timestamp	Content	User
556268	2007-06-05 07:23:00	If he had not had the extended warranty either he would have had to pay to get it fixed (quoted about $1800) or if he had been able to use the consumer guarantees act then they would have just repaired it. So sometimes it can be worth it for the extended warranty. Wrong.	pctek (84)
556269	2007-06-05 08:16:00	I saw an item about this on Fox News a few months ago. They said forget about extended warrenties on things below $3000. As people have said here in NZ the Consumers Gaurantee act covers them but has this actaully been tested in a court?? Large screen TV dies after 3 years and out of warrenty?? I've only seen one item on this and it was Fairgo last year where a person bought a so called HD ready projector TV that did not work in HD mode when he plugged in his Xbox 360. The retailer replaced it after Fairgo got involved.. I my self would most likely pay the extra $300 and take the 5 years warrenty. I sure paid with my wife previouse laptop..	paulw (1826)
556270	2007-06-05 08:17:00	Wrong. Really? This is an interesting thread. I always thought the CGA only covered an item for a reasonably short period of time, maybe a year maximum. PCtek, are you saying that even after 3 or 4 years, when an LCD TV goes on the blink or <<even a few dead pixels>>, then the store will agree to repair or replace the TV? It just seems too good to be true. It would mean CYaBro's mate would have had their projector repaired - or replaced with the $4k model.	Morpheus1 (186)
556271	2007-06-05 08:20:00	As Trev states above, given the price of a Sony LCD TV (and the supposed premium of the brand) the CGA should easily protect you for five years. Maybe I missed something in this thread but is there someplace that the CGA states clearly that an LCD TV (and other electronic goods?) would be covered for 5 years? I would want that in writing before I spent heaps on a big screen LCD TV and opted not to get an extended warranty.	Morpheus1 (186)
556272	2007-06-05 08:22:00	I'd want a written guarantee that the programmes were worth watching before I ... :thumbs:	Graham L (2)
556273	2007-06-05 08:29:00	I appreciate all the feedback on this subject. The extended warranty will only cover what is initially covered in the one years manufacturers guarantee. If dead of stuck pixels are not cover in the manufacturers guarantee (and most of them, if not all don't) then they are not covered in the extended warranty. I also thought the CGA would only cover goods for a short period after the 1 year guarantee expired but I stand to be corrected.	Pato (2463)
556274	2007-06-05 09:03:00	The CGA is probibly gives more extensive cover than a extended warranty and covers more than one year. Depending on the product it could probibly extend up to ten years or more. If you didn't check out the link in my first post then check this link out. www.consumer.org.nz Trevor :)	Trev (427)
556275	2007-06-05 09:17:00	Wrong. Why? Personally I think the Consumer Guarantees act is a bit unfair to the retailer. The manufacturer gives a warranty on a new item of a particular time, 1 year, 2 years, 5 years etc as that is what they see as being the "life" of the item. Why then should the retailer be the one to suffer the consequences if something goes wrong with an item 2, 3, 4 or more, years later? Shouldn't the manufacturer be the one to have to pay to get the item repaired/replaced? I think the EU has the right idea where the law is that a lot of products must have at least a 2 year warranty so this puts the responsibility back on the manufacturer.	CYaBro (73)
556276	2007-06-05 09:32:00	The CGA is probibly gives more extensive cover than a extended warranty and covers more than one year. Depending on the product it could probibly extend up to ten years or more. If you didn't check out the link in my first post then check this link out. www.consumer.org.nz Trevor :) Yes I have checked out both links and the term "reasonable time" is a worry. If the TV is guaranteed by the manufacturer for one year then perhaps that is a "reasonable time" as far as the CGA is concerned. Thanks for your help.	Pato (2463)
556277	2007-06-05 10:31:00	Yeah, sometimes it's really not worth it, for example on printers where the main problems end up being something like the print heads which are counted as a consumable and therefore not covered anyway! But from what I gather from reading : www.noelleeming.co.nz * SuperCover extends and enhances the manufacturer’s warranty and will protect your new product against faults and wear and tear. * Cover begins from the date of purchase. * All mechanical and electrical faults are covered for parts and labour costs. * Home call fees are covered for televisions 59cmv and over, and all whiteware. * Damage from power surges or spikes (excluding lightning) is covered. * Normal wear and tear is covered (even when excluded by the manufacturer’s warranty). * Covers food spoilage up to $250 per claim in any freezer or fridge. * Cover is World-wide. * So long as you apply to us and we approve in writing, the unused portion of the SuperCover warranty may be transfered to a new owner. * There are No Excess amounts payable on each claim * Multiple claims are allowed * If we cannot repair the product, or if we choose not to, we will either replace the product with a working version of the same or similar product, of like kind and quality, or may choose to offer vouchers equal to the replacement price. * There is no upper limit for repair costs, meaning that we will keep repairing the product as many times as necessary, even if the cost exceeds the original purchase price. The exception is that if we provide cash or vouchers, or a replacement, then the cover limit is the purchase price and cover terminates once we do either of these things. After reading that and seeing as a 3 year coverage is within the ~$300 price range, which is only like 10% of what you're paying for the TV, the extra coverage you get sounds worth it. The main items being : Call out fees (how many of us are willing to escort a 40, 50, 60" television or large whiteware to and from the service agents - where only you are liable for any damage through transportation), wear and tear coverage (although they do exclude physical damage?), power surges, and ofcourse " All mechanical and electrical faults are covered for parts and labour costs." - though they don't say exactly on that site about any exclusions or conditions of that. From the sounds of it, that would include dead pixels, right? I don't see that as being a user fault anyway.	Deathwish (143)
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