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Thread ID: 97501	2009-02-18 04:42:00	PC Issues - blue screen	JMoore (9352)	Press F1

Post ID	Timestamp	Content	User
748911	2009-02-18 04:42:00	I have recently had a couple of issues with my PC that have finally rendered it useless. Firstly the keyboard became intermittent, requiring me to fiddle with the connection to motherboard every now and then. Yesterday I tried to read a CD which I have had no issues with previously and found that the CD/DVD writer has also decided to give up, it is still powered, opens and closes but is not reading i.e. D: shows up as empty. I wasn't sure if this could be due to a wireless antenna with magnetic base being placed on top of the case? In any case shouldn't be too expensive to replace. Today, when booting the PC it snapped into a loop of restarts and eventually ended in a blue screen of death error "IRQL_NOT_LESS_OR_EQUAL" and "STOP: 0x0000000a". Any suggestions or ideas to fix any of this would be greatly appreciated. Thanks in advance.	JMoore (9352)
748912	2009-02-18 05:04:00	Whats the specs of the system,?? Did you install anything as in programs, or hardware recently? Have you done a scan for malware recently?	Speedy Gonzales (78)
748913	2009-02-18 05:12:00	Thanks for the reply. Good question, its Intel about 2.4GHz, 1GB RAM with 128MB graphics and 40GB HDD, sorry I can't be more specific. System is now booting but stalling as desktop loads. Mouse and timer in centre but nothing seems to be happening... Was setting up ADSL voip router last night but doesnt require any program installation as far as I know. No recent scans for malware but up to date Antivir installed with resident guard.	JMoore (9352)
748914	2009-02-18 05:15:00	If its in windows now get malwarebytes below then update it then scan. See if it picks anything up	Speedy Gonzales (78)
748915	2009-02-18 05:22:00	Thanks for suggestion but it is freezing and not responding as the desktop loads.	JMoore (9352)
748916	2009-02-18 05:26:00	See if it can boot into safe mode / network option. Hold F8 down (if the system gives an option to boot from whatever using F8, press F5 instead) Then get malwarebytes and hijackthis below Update it then scan. Then install / run hijackthis click on scan the system and save a log. Copy and paste the log in here	Speedy Gonzales (78)
748917	2009-02-18 06:04:00	Was unable to boot into safe mode with networking, kept rebooting after log in screen. Managed to boot into safe mode so I will use USB drive to sort malwarebytes and hijackthis, copy log and paste in next post. Thanks again.	JMoore (9352)
748918	2009-02-18 06:11:00	Hmm once or if you manage to get both of those to work. After you reboot try selecting last known good config. See what that does	Speedy Gonzales (78)
748919	2009-02-18 06:34:00	Yea no worries getting both programs to work in safe mode without networking however was obviously not able to update Malwarebytes. Did a quick scan anyway and came up clean. Log for HJT below. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 7:19:59 p.m., on 18/02/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.20935) Boot mode: Safe mode Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\NOTEPAD.EXE E:\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user') O4 - Global Startup: D-Link AirPlus.lnk = ? O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe -- End of file - 5345 bytes	JMoore (9352)
748920	2009-02-18 06:42:00	Had the EXACT same error / problem today on my laptop at a customers House ( what a bummer) try disconnecting the Internet connection/ Ethernet cable - see if it stops it ( mine did) -- I'll post back the solution as soon as I fix mine in case it is the same thing.	wainuitech (129)
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