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Thread ID: 97578 2009-02-20 20:28:00 Sound Card Recognition Issues Tracer-Bullet (10096) Press F1
Post ID Timestamp Content User
749684 2009-02-20 20:28:00 Hi,

I recently had some problems with my PC relating to the graphics card, I've now fully sorted those problems out however my sound card that was previously working fine now cannot be recognised by my PC. I'm not sure whether it is related but to fix the problems relating to my graphics card one of the things I had to do was reset my BIOS by removing the BIOS battery on the motherboard, I'm not sure whether this would affect my sound card however thought it best to mention just in case seeing how my sound card stopped being recognised straight after I fixed my graphics card.

In an effort to help my PC recognise my sound card I've uninstalled/reinstalled/repaired the drivers/software all from the installation CD however to no avail. The strange thing is that the drivers/software can be installed however because the PC cannot recognise the hardware they obviously cannot be applied thus significantly reducing the options available software wise to fix the card.

This is what makes me belive that resetting the BIOS has in some way altered the sound cards'/slot settings.

So if anyone has any ideas on what they belive may be the problem and has a solution available I'd be extremely grateful if you would post :)

I'm currently running WinXP SP2 with a Creative SoundBlaster soundcard in the PCI slot on my motherboard.

Many Thanks,
~Josh

Detailed System Info

Machine name: JOSHUA
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)
Language: English (Regional Setting: English)
System Manufacturer: MSTEST
System Model: AWRDACPI
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+, MMX, 3DNow (2 CPUs), ~2.6GHz
Memory: 2046MB RAM
Page File: 501MB used, 3437MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
Tracer-Bullet (10096)
749685 2009-02-20 20:38:00 Try putting the Sound card in a different PCI Slot and see if it installs, or detects its there - Asks for drivers. wainuitech (129)
749686 2009-02-20 20:46:00 Unfortunatley there's only 1 slot that my sound card can fit into so I can't switch it to another slot, my PC does ask to find the cards drivers every time I log on however although when I install the drivers from the installation CD or windows finds some it says they cannot be applied as there is no recognised hardware available to apply them to.

It really is quite strange as it was working fine before the issues with my graphics card.

~Josh
Tracer-Bullet (10096)
749687 2009-02-20 20:52:00 It doesnt have onboard sound does it? Guess thats why you put a PCI card in it Speedy Gonzales (78)
749688 2009-02-20 21:19:00 It does have onboard sound (Not very good all be it) however that doesn't appear to be working either, I've tried reinstalling the onboard sound however it's already installed and won't let me overwrite it from the motherboard install CD.

So I don't have any sound atm :(
Tracer-Bullet (10096)
749689 2009-02-20 21:21:00 If its got onboard sound, and you want to use the PCI card, disable the onboard in the BIOS. (uninstall the soundcard drivers, for the onboard audio)

Theyre probably conflicting.

If you want to use the onboard sound, remove the PCI card, and make sure the onboard is enabled in the BIOS (uninstall the PCI card drivers)

It may have disabled the onboard audio, when you reset the CMOS. You would also have to reconfigure the BIOS settings, then save them if you did reset the CMOS.
Speedy Gonzales (78)
749690 2009-02-20 22:26:00 I've disabled the onboard sound and attempted to uninstall the drivers however couldn't actually find any. Still my PC won't recognise my Sound Card, can't see it under DX Diagnostics, error message when trying to play music and a pop up box to try and find drivers for it every time I turn the PC on. I really am astranged as to what it could be.

I'm starting to think that either something has broken on the slot or the card.
Tracer-Bullet (10096)
749691 2009-02-20 22:30:00 Whats device manager show under sound, video and game controllers??

Anything here showing a ? X or ! ??

Or are there any ?, !, or X's anywhere in device manager?

If you want, I'll check it out with teamviewer remotely. And see whats what. Thats here (http://www.teamviewer.com). If you do get this pm the id and password to me

You on dialup or broadband?
Speedy Gonzales (78)
749692 2009-02-20 22:51:00 Now you mention it there is actually a "i" next to the "Multimedia Audio Controller". All others under that category appear to be fine though. Tracer-Bullet (10096)
749693 2009-02-20 22:57:00 Double click on that entry, what error code is there?

It'll probably say the drivers arent installed

If this is the case, you sure you installed the right drivers?
Speedy Gonzales (78)
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