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| Thread ID: 97655 | 2009-02-23 02:41:00 | Dealing with C1 Shoppingmall for RMA issue | fishe (14642) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 750519 | 2009-02-23 02:41:00 | I'm having real difficulty dealing with c1 Shoppingmall (http://www.c1com.co.nz/) for an RMA issue. I have been trying to get a resolution (refund) for a faulty monitor for 2-3 months now. There have been numerous phone calls which just end in them blaming the manufacturer (Samsung) for not getting back to them. Emails go completely unanswered. And now I can't phone them at all, in fact all this year it seems their number has been busy or no one answers! Does anyone know what is up with C1? |
fishe (14642) | ||
| 750520 | 2009-02-23 02:46:00 | I'm having real difficulty dealing with c1 Shoppingmall (http://www.c1com.co.nz/) for an RMA issue. I have been trying to get a resolution (refund) for a faulty monitor for 2-3 months now. There have been numerous phone calls which just end in them blaming the manufacturer (Samsung) for not getting back to them. Emails go completely unanswered. And now I can't phone them at all, in fact all this year it seems their number has been busy or no one answers! Does anyone know what is up with C1? I have had problems with them in the past, and I think they only have one person who speaks english. I wouldn't buy from them anymore, and if they aren't answering the phone, have you tried emailing them. You may have to follow up the emails, as I found they don't reply until you follow up the email with a second or third one. |
robbyp (2751) | ||
| 750521 | 2009-02-23 02:53:00 | I have emailed many many times...to the point of frustration, and haven't received a response ever. (They're always polite as well the messages) I have spoken to them a few times on the phone last year, and I came across two people that spoke english fine. This "customer service" is not acceptable however. I guess I have to start the process of a formal complaint under the consumer act... |
fishe (14642) | ||
| 750522 | 2009-02-23 03:30:00 | The only person there I've been able to get any useful help out of, is a guy named "Soo" who I think is (or was) the manager. Otherwise, my biggest gripe is their staff have a habit of saying "I'll ring our supplier now, and call you straight back" - and then never do. | somebody (208) | ||
| 750523 | 2009-02-23 03:43:00 | And I bet they were soooo good when you made your purchase. Tell them that under the Consumer Guarantees act they can't fob you off onto the manufacturer and mention the Disputes Tribunal. |
pctek (84) | ||
| 750524 | 2009-02-23 03:58:00 | Fairgo might want to check these guys out. :) |
Trev (427) | ||
| 750525 | 2009-02-23 04:11:00 | The only person there I've been able to get any useful help out of, is a guy named "Soo" who I think is (or was) the manager. Otherwise, my biggest gripe is their staff have a habit of saying "I'll ring our supplier now, and call you straight back" - and then never do. Soos the guy I dealt with too, and when I asked to speak to the manager, he said that he was the only one who spoke english. I quoted ithe CGA to him when I had issues with the service, so he is more than familar with his obligations. Anyway, what is actually the matter with the monitor, and do you still have it. You could try talking to Samsungs Manager directly about the problem you are having with their retailer, but I guess they aren't in a direct position to give a refund. I am sure that Samsung would be very interested in any retailer that is selling their product, and not following the CGA. |
robbyp (2751) | ||
| 750526 | 2009-02-23 04:15:00 | your contract is with C1, not samsung so whatever drama C1 has with samsung, it has absolutely nothing to do with you. If it has been 2-3 months, the time for email correspondence is over, its time to bring down the hammer of god. I second Disputes tribunal and fairgo. Also perhaps we should have a retailer round up thread stickied? So things like this are permanently recorded. |
utopian201 (6245) | ||
| 750527 | 2009-02-23 04:25:00 | your contract is with C1, not samsung so whatever drama C1 has with samsung, it has absolutely nothing to do with you . If it has been 2-3 months, the time for email correspondence is over, its time to bring down the hammer of god . I second Disputes tribunal and fairgo . Also perhaps we should have a retailer round up thread stickied? So things like this are permanently recorded . Going to the Disputes Tribunal can sometimes be more effort than it's worth - it all depends on how much you value your time and mental health . You might be better off asking for the contact at their supplier (or Samsung), and pursuing it directly - even though C1 have an obligation to do it for you, it might save you time and stress talking directly to someone "higher up" the supply chain . |
somebody (208) | ||
| 750528 | 2009-02-23 04:41:00 | Sorry to hijack this thread, but I filed for a RMA request for a faulty PSU, but I have not received a reply in a week! I've tried ringing them but they don't pick up....?? | Blam (54) | ||
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