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Thread ID: 81223	2007-07-21 00:12:00	What's the fair thing to do?	george12 (7)	PC World Chat

Post ID	Timestamp	Content	User
570793	2007-07-22 04:10:00	So what % of potential customers question the quote... Less than 10%. And it is almost always home users/self-employed who we don't want to deal with anyway. But you can usually tell before you provide a quote. In those situations we say "we'd *like* to help you but....blah blah....can I recommend you call such and such?". If we have to quote then you add a bit for the hassle factor and they usually turn us down, which suits us just fine! As I mentioned to George, by not making these people customers then we don't have to pander to their whims - yeah it might sound snobby turning potential customers away but life is too short to spend it interacting with some people. Cheers Andrew	andrew93 (249)
570794	2007-07-22 04:46:00	Now that is exactly what I would be thinking if I were in his boots. If he is a Target junkie like me then he would probably be rather mistrustful of people who does work for him when he's not in a position to know whether they are honest or not. Target isn't 100% honest either, they tell the story for maximum "poor ripped off consumer" effect. They took on a friend of mine for an in-home service job and he asked me for assistance, then we took them on face to face. A bit like the BBC Queen issue, they showed parts of the job for "worst possible inference" effect, so in a meeting at their offices we argued successfully that they should show it as it happened or not at all. We struck a compromise that left the story still going to air but most people would have wondered why they bothered. I wouldn't trust Target to always present the whole story truthfully and you should always assume that there's a great deal of informaton about the situation that you don't know. They have made commercial and "entertainment" decisions not to show it all to you. Cheers Billy 8-{)	Billy T (70)
570795	2007-07-22 05:44:00	And it is almost always home users/self-employed who we don't want to deal with anyway. Thats nice. Its really good for me. I find these customers much better.	pctek (84)
570796	2007-07-22 07:34:00	Thats nice. Its really good for me. I find these customers much better. Than what?	andrew93 (249)
570797	2007-07-22 11:39:00	I can't see how we are. I don't advertise PCs on Trademe. I mean I only build a PC when someone orders one for whatever reason, whether the old one is beyond repair or they just want a shiny new gaming PC or something. And they choose/confirm components before I even order anything. I only meant the same boat in that I also only build a PC when it's ordered. It makes a difference to the cost of me giving him the refund, because if I built them and then tried to sell them, it would just be him not buying it, which would be annoying but really fine. In this case (pun not intended :p), it's me paying to build the PC and then having to give the money I charged back. So, I'm out the cost of the PC until I can get rid of the parts or sell it to someone else - which is harder, as someone has to order THIS exact PC. At least its not a $4000+ one :o My customers also choose/confirm components before I order. I just ordered the wrong thing this time.	george12 (7)
570798	2007-07-22 13:13:00	Give him the money back, WHEN he gives the computer back. Add him to your block list and move on. You will always get Wayne Kerrs on Trademe. And one or two Master Bates's	mikebartnz (21)
570799	2007-07-22 18:35:00	Unless you enjoy an on-going squabble I would give him his money back and write it off to experience., But, if I was the buyer I'rd probably insist on getting exactly what I ordered. So ??	JJJJJ (528)
570800	2007-07-23 01:50:00	Unless you enjoy an on-going squabble I would give him his money back and write it off to experience., But, if I was the buyer I'rd probably insist on getting exactly what I ordered. So ?? Giving him exactly what he wanted is what I wanted to do. A new case is cheaper than a refund. But he wouldn't have a bar of it, saying it was the wrong computer and I obviously didn't have a CLUE what I was doing. I can afford not to have that sort of customer, really. He would have caused trouble for years no doubt.	george12 (7)
570801	2007-07-23 02:26:00	Maybe you should do what some car yards do, label your images as sample only not necessarily the exact car on sale. Before the CGA takes effect you've also got the Fair Trading Act which covers "Bait and Switch" marketing where the customer is lead to believe they're getting something and sold something else. Did the buyer know that the PC was being assembled for him? If I'd arrived and found the item looked different and was in pieces, I think I'd back out too. Was your auction still up? Trademe don't take kindly to being an advertising site without the commission :)	PaulD (232)
570802	2007-07-23 03:21:00	Maybe you should do what some car yards do, label your images as sample only not necessarily the exact car on sale . Before the CGA takes effect you've also got the Fair Trading Act which covers "Bait and Switch" marketing where the customer is lead to believe they're getting something and sold something else . Did the buyer know that the PC was being assembled for him? If I'd arrived and found the item looked different and was in pieces, I think I'd back out too . Was your auction still up? Trademe don't take kindly to being an advertising site without the commission :) I think they're happy enough with the amount I pay them :D The success fee if he had bought it on Trade Me would only be about $50 . They made $500 off me last week, which will last me a month . They won't let me give my details out, of course, but they accept that some people will just find me and call . It only takes a google search . He knew it was being built for him and was fine with that . The computer wasn't in pieces, it was built, boxed and ready for pickup .	george12 (7)
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